BMW of Springfield

The worst experience in my life I purchased an M6 from them one month ago. The car has been in the shop three times. I spoke to four managers and asked them to cancel my deal or pu I purchased an M6 from them one month ago. The car has been in the shop three times. I spoke to four managers and asked them to cancel my deal or put me in a different car. They would not agree to do so. I'm paying a lot of money for a car I can't drive. They had the car for 10 days; still no update. I will never buy a car from them again and this will be my last BMW. They are thieves. Whomever reads this post; I strongly recommend you go elsewhere to buy a car. More

excellent professional service We bought a new BMW X5 from the Springfield dealership. I had a couple of questions related to the warranty we purchased with the car. I got in touch We bought a new BMW X5 from the Springfield dealership. I had a couple of questions related to the warranty we purchased with the car. I got in touch with Amanda. We received an excellent professional service. Springfield dealership should be proud of such great service. More

My new Beamer Lenny was our certified dealer. He was fair, professional and friendly. What more could you ask for. Answered all questions and made the sale smoo Lenny was our certified dealer. He was fair, professional and friendly. What more could you ask for. Answered all questions and made the sale smooth and painless. Assisted me in bank issues as well. Great dealership indeed. More

Great staff Staff were very accomodating esp. Lenny Danduone. He was very patient and helpful. Closed the deal and went home with my new car in less than 3 hours! Staff were very accomodating esp. Lenny Danduone. He was very patient and helpful. Closed the deal and went home with my new car in less than 3 hours! More

A great experience from beginning to end with Lenny Danduone We weren't sure if we wanted a new car or a certified previously owned car. Lenny Danduone showed us both and we test drove both. He was very knowle We weren't sure if we wanted a new car or a certified previously owned car. Lenny Danduone showed us both and we test drove both. He was very knowledgeable and professional, and also friendly and accommodating. Working with Lenny was such a pleasure. Once we made our decision, he found exactly what we wanted in stock. (Springfield BMW has a huge inventory). We drove our new 530i home the same day. Everyone there was friendly and helpful. Sean Sullivan, the resident "genius", patiently spent about an hour walking us through all the hi tech features. Overall it was a very pleasant experience. More

Another great experience at BMW of Springfield! Excellent service and price on 2017 540xi! Everyone is very friendly and attentive to your needs. The waiting area and facility is top notch. Highl Excellent service and price on 2017 540xi! Everyone is very friendly and attentive to your needs. The waiting area and facility is top notch. Highly recommend working with Agata, she is very friendly and great to work with! A++ More

Excellent price and experience at BMW of Springfield Excellent price and a smooth transaction on the lease of my 2017 230i. Amanda was a pleasure to work with and had everything ready on the day of picku Excellent price and a smooth transaction on the lease of my 2017 230i. Amanda was a pleasure to work with and had everything ready on the day of pickup, as well as assisted with the return of my prior leased BMW. Highly recommended! More

Excellent Experience with Amanda Zamora I found the exact BMW i was looking for online at BMW of Springfield. I called Amanda the next day and she had the car ready for me to see. She was ab I found the exact BMW i was looking for online at BMW of Springfield. I called Amanda the next day and she had the car ready for me to see. She was able to come up with a number that worked for me and we got the deal done. She has expert knowledge and was great to work with. If you are looking for a BMW dont do anything until you speak to her More

Amazing Service Department - always there when you need them This review is a bit belated but so well deserved. Truly hope that you will acknowledge these amazing representatives: Gabe Coehlo, April Quist and J This review is a bit belated but so well deserved. Truly hope that you will acknowledge these amazing representatives: Gabe Coehlo, April Quist and Jeremy Britanak who went above and beyond. I am the proud owner of a BMW Hybrid 5 (535). While driving the car, only after purchasing it a month or so prior, one of the alert lights went on, without an appointment, I pulled right into the service center, explained the situation and showed them the alert . Immediately, they had a customer service representative come talk to me and look at the car. His name was Gabe Coehlo. Gabe explained that the car would need to be kept over night and set me up with a loaner car. While there my sales rep, Jeremy Britanak saw me came right over and asked what was wrong and connected me with April Quist. April immediately engaged and kept the process moving. The particular service issue took longer than the basic 24/48 service call. This problem caused me to be without my car for a bit over 2.5 weeks. Gabe, Jeremy, April are outstanding in every way, Personable, patience and honest. Each one of them stayed connected with me though the process, alternating updates on progress and made sure I was comfortable in the loaner issued and understood the next steps needed in the repairs. My experience was excellent from start to finish. Communication was top. They kept me informed every step of the way and continually reassured me. Outstanding customer service from some amazing teammates, that you should be honored to have representing your company. I thank you, April, Gabe and Jeremy and thank you BMW of Springfield for your wonderful caring team. With Sincere Appreciation, Jodi More