During this difficult period with delays and shortages
due to the world’s manufacturing and shipping supply chain issues, obtaining automotive replacement parts a real challenge. Also, with motor vehicle
due to the world’s manufacturing and shipping supply chain issues, obtaining automotive replacement parts a real challenge. Also, with motor vehicles becoming ever more dependent on computers, finding service technicians who are trained in not just the mechanical aspects of servicing vehicles, but also able to accurately perform the sophisticated computer diagnostics, can be another challenge. Thankfully, BMW of Springfield seems to be weathering this tough market and has assembled a top-notch competent service staff that is doing their best to keep our vehicles running in top condition.
In late March 2022, once again, Jacob Kolasinski, Assistant Service Manager at BMW of Springfield, really came through to help me sort out a number of serious issues on my 2016 BMW X5M with 91,500 miles. Typical for many BMW’s with rear air suspension, the compressor was about to reach the end of its useful life and needed to be replaced, which is expensive. Thankfully, they had one in stock and installed it and ensured that there were no air leaks through the lines or air springs. Also, several months ago I was involved in an automobile accident out of state and had to have my vehicle repaired by a local body shop. Unfortunately, they did not catch all of the damage to the vehicle that required to be either repaired or replaced. Most concerning since it was a potential safety hazard, the body shop did not tighten the bolts connecting my new steering assembly to the chassis. Thankfully, the well-trained Service Technicians at BMW of Springfield noticed this, video-documented it for me to share with the body shop and replaced the original, corroded bolts with new ones, tightened to the proper torque, then performed a necessary all-wheel alignment, satisfactorily resolving all issues. While this work was not cheap, it needed to be done. I now have the peace of mind that my vehicle is back in excellent condition and safe. We all want to have our vehicles serviced by trained, competent and observant mechanics/technicians, collaborating with and managed by thoughtful, caring service managers/advisors. I am very thankful that this work was performed by the excellent staff at the Service Department of BMW of Springfield.
March 25, 2022