BMW of Springfield

Car purchase with courtesy I stopped by with no intent to actual buy a vehicle, but to review the process. Elis listened very carefully to my concerns and accurately and time-e I stopped by with no intent to actual buy a vehicle, but to review the process. Elis listened very carefully to my concerns and accurately and time-efficiently provided information in a very sales-friendly manner. The initial information was consistent to the end and options were made available as I questioned each car buying option. Elis was respectful and explained the process in layman's terminology, which cut-through some of the red-tape discussion. More

Uncle Larry is the best salesman I have ever encountered. There is no messing around. He means what he says and says what he means. My experience with him was c is the best salesman I have ever encountered. There is no messing around. He means what he says and says what he means. My experience with him was comforting. I was looking to purchase my first BMW after visiting two other car dealerships he made sure I received the vehicle of my dreams. Najla Solomon More

Great Service Elis was beyond exceptional. We told him from the start what we wanted and what our budget was and he was able to find us a great deal. He was patient Elis was beyond exceptional. We told him from the start what we wanted and what our budget was and he was able to find us a great deal. He was patient and stayed well past his schedule to accommodate us with the whole process. It was a pleasure doing business with Elis and we hope to continue to do so in the future. More

Excellant Service Experience Service is quick to obtain, the car is ready when promised, the care and the people terrific, the cost is as estimated, and I never need to return as Service is quick to obtain, the car is ready when promised, the care and the people terrific, the cost is as estimated, and I never need to return as there are no problems. More

Phenomenal!!! I contacted this dealership to inquire about a new vehicle. I was transferred to John Strazza and he immediately started working on a deal. John was h I contacted this dealership to inquire about a new vehicle. I was transferred to John Strazza and he immediately started working on a deal. John was honest and extremely helpful during every step of the process. I'm in law school and I don't have time to play games. I explained my situation and John understood what I wanted and never asked for anything more. He exceeded my wants and needs! He made sure that when I picked up my car it had everything and more included in the vehicle for a great price! I'm thankful I came across BMW of Springfield and spoke to John because if it wasn't for his amazing service, I probably wouldn't be driving a brand new 428xi. I look forward to working with John in the future. We will be back to purchase another car in a few months. If you want to purchase a new vehicle, you must contact John at BMW of Springfield. Also, Mark is amazing! He's literally a Genuis! More

Everything was Exceptional - Thank you Ellis Tavarez I can't say enough wonderful things about Ellis, the staff at the dealership, the genius team and fhe dealership as a whole. I didn't walk in to buy a I can't say enough wonderful things about Ellis, the staff at the dealership, the genius team and fhe dealership as a whole. I didn't walk in to buy a BMW all I knew was that we needed a car and needed one quickly, but Ellis was so professional and took so much time wth me working out pricing for many different vehicles. Not once did he even hesitate when I asked about so many different vehicles. This is what real customer services is; making the client feel great. Needless to say I walked out visited a few other dealers but returned the next day and purchased a BMW X1. I love it and I have stopped back at the dealership a few times for my plates and an encore visit and I always feel so at home when I walk through the door and Ellis always makes a point to say hello if he sees me. I can honestly say that I'm a client for life. I'm already thinking about my next BMW. Keep up the great work. More

Poor after sales service.. 3/1/16 Problem is resolved now. I was sent a "use tax" bill from the state of pennsylvania after leasing a bmw from then "JMK BMW", I had several questions regarding this tax as it w I was sent a "use tax" bill from the state of pennsylvania after leasing a bmw from then "JMK BMW", I had several questions regarding this tax as it was my first lease and first vehicle from out of state. I have been trying to receive assistance and get some questions answered from BMW of Springfield for over two months now. After several voicemails were left in finance, I have given up and decided to share my experience. I will not be returning to this dealership nor will any friends or family. UPDATE: As of 3/1/16 my problem with the dealership was resolved. Thanks again to Tom for handling everything so promptly after notified More

Nice Dealership My wife and I visited this dealership looking to test drive a BMW X1. Immediately upon arriving at the lot we were greeted by our sales rep Gary Flo My wife and I visited this dealership looking to test drive a BMW X1. Immediately upon arriving at the lot we were greeted by our sales rep Gary Floyd. He was very friendly, knowledgeable about the vehicle, and made us feel right at home. The dealership was very well stocked with new BMW's, and very well setup. The finance dept. explained at length our buying/lease options. Everyone there was very helpful. We especially want to thank Gary Flod for his help at the dealership. He was a great help, and we recommend anyone in the market for a new BMW to visit BMW of Springfield, and ask for Gary. He will take very good care of ou. More

very professional Great service from start to finish, was always up to date with my repairs. He was happy to help me with my problem. Also gave me a loner car while i w Great service from start to finish, was always up to date with my repairs. He was happy to help me with my problem. Also gave me a loner car while i waited for my repairs More

Amazing Service! Elis is by far the best Client Advisor I have dealt with. This was my first car with my fiancee and we were really nervous about looking for cars. E Elis is by far the best Client Advisor I have dealt with. This was my first car with my fiancee and we were really nervous about looking for cars. Elis was patient and thoughtful about our concerns and needs. He was also genuine when it came to our options as well. He truly took care of us and I would definitely go back to him the next time I buy a new car. More