BMW of Springfield

During this difficult period with delays and shortages due to the world’s manufacturing and shipping supply chain issues, obtaining automotive replacement parts a real challenge. Also, with motor vehicle due to the world’s manufacturing and shipping supply chain issues, obtaining automotive replacement parts a real challenge. Also, with motor vehicles becoming ever more dependent on computers, finding service technicians who are trained in not just the mechanical aspects of servicing vehicles, but also able to accurately perform the sophisticated computer diagnostics, can be another challenge. Thankfully, BMW of Springfield seems to be weathering this tough market and has assembled a top-notch competent service staff that is doing their best to keep our vehicles running in top condition. In late March 2022, once again, Jacob Kolasinski, Assistant Service Manager at BMW of Springfield, really came through to help me sort out a number of serious issues on my 2016 BMW X5M with 91,500 miles. Typical for many BMW’s with rear air suspension, the compressor was about to reach the end of its useful life and needed to be replaced, which is expensive. Thankfully, they had one in stock and installed it and ensured that there were no air leaks through the lines or air springs. Also, several months ago I was involved in an automobile accident out of state and had to have my vehicle repaired by a local body shop. Unfortunately, they did not catch all of the damage to the vehicle that required to be either repaired or replaced. Most concerning since it was a potential safety hazard, the body shop did not tighten the bolts connecting my new steering assembly to the chassis. Thankfully, the well-trained Service Technicians at BMW of Springfield noticed this, video-documented it for me to share with the body shop and replaced the original, corroded bolts with new ones, tightened to the proper torque, then performed a necessary all-wheel alignment, satisfactorily resolving all issues. While this work was not cheap, it needed to be done. I now have the peace of mind that my vehicle is back in excellent condition and safe. We all want to have our vehicles serviced by trained, competent and observant mechanics/technicians, collaborating with and managed by thoughtful, caring service managers/advisors. I am very thankful that this work was performed by the excellent staff at the Service Department of BMW of Springfield. Alex Bergo March 25, 2022 More

To Whom It May Concern, I'd like to take this opportunity to personally express my appreciation to "BMW of Springfield" for Sara Elshamy, who is a "Lease Portfolio Retention Assistant". Sara has opportunity to personally express my appreciation to "BMW of Springfield" for Sara Elshamy, who is a "Lease Portfolio Retention Assistant". Sara has been awesome to work with ! Her professional, courteous, pleasant demeanor is always a pleasure to interact with ! Many Thanks ! Respectfully, Antonio L. More

I am done with BMW of Springfield! Poor service and caught trying to rip me off! They tried to charge me $1000 to replace my taillight! I looked up the MSRP of the parts, which was around $400, and con caught trying to rip me off! They tried to charge me $1000 to replace my taillight! I looked up the MSRP of the parts, which was around $400, and confronted them. Knowing they were busted, they did honor the MRSP price. Not honest, or trustworthy…beware!!! More

BMW of Springfield Service Department has an great Assistant Service Manager Jacob Kolasinski. He provides good customer service every service visit .When ever I bring my car in for service he is very Assistant Service Manager Jacob Kolasinski. He provides good customer service every service visit .When ever I bring my car in for service he is very pleasant. I’ve been an BMW customer for a long time. Keep up the good work.Very Happy Customer. H Jones More

We walked in without an appointment and were greeted by Linnea Swenson. She allowed us to test drive 4 different cars. The first was too big, then too small, last one was just right. We went over all the Linnea Swenson. She allowed us to test drive 4 different cars. The first was too big, then too small, last one was just right. We went over all the options and we bought the car right there. No need to look further. No pressure and honest clarity on features and price. I highly recommend you seek out Linnea Swenson for consultation on buying a BMW. More

Very horrible service. I was lied to twice and there was no accommodation so show that they were sorry. As a customer I felt unwanted no accommodation so show that they were sorry. As a customer I felt unwanted More

Ii bought a BMW X3 from Linnea Swenson which I am enjoying very much. She is very efficient, knowledgable, and executed the whole transaction in a timely manner. I just had a small scratch on my ca enjoying very much. She is very efficient, knowledgable, and executed the whole transaction in a timely manner. I just had a small scratch on my car and called her yesterday to see if it could be touched up. Well, she was terrific. When I met with her this morning she was able to have it "fixed" in 15 minutes and it was done to perfection. I will definitely return to BMW when my lease is up and of course call her first ! Barbara Katz More

Horrible service department. First time using them and i told them I was considering trading my car in for a new BMW. Gave me my car back with front bumper damaged without telling me. Someone knew the car told them I was considering trading my car in for a new BMW. Gave me my car back with front bumper damaged without telling me. Someone knew the car was damaged but must have thought i wouldn't notice for awhile and then they would claim I damaged it after I picked it up. Sleazy to say the least. would never use them or do business with them ever again More

I would like to commend Manny in the BMW of Springfield Service Department. The Service Department overall is always helpful and friendly. This is my 2nd visit within a couple of weeks, and both times, I w Service Department. The Service Department overall is always helpful and friendly. This is my 2nd visit within a couple of weeks, and both times, I was welcomed and given immediate assistance (even though one visit was right before closing time on a Friday!). Excellent customer service! More

I recently leased an X3 and worked with Steve Burak. He was great to work with, fast, efficient, friendly, answered all of my questions and never seemed put out when I continuously grilled him for more inf was great to work with, fast, efficient, friendly, answered all of my questions and never seemed put out when I continuously grilled him for more information. I appreciated that he never pushed me to do something I was uncomfortable with. I told him all my needs and requirements and he respected everything I said. I will continue to work with him in the future. More