BMW of Sterling

Routine maintenance scheduled via Tiffany Stevens entire process was top notch with valet dropping off loaner along with Tiffany providing updates-was unable to drop loaner but Tiffany arranged valet pick u process was top notch with valet dropping off loaner along with Tiffany providing updates-was unable to drop loaner but Tiffany arranged valet pick up. Kudos Tiffany-you the best and you’re the reason we will return to SMC for future service and sales!!! More

Elijah is always very helpful and informative when explaining the issues with my car and the work that needed to be taken care of. He has a very excellent customer service and is continuously giving explaining the issues with my car and the work that needed to be taken care of. He has a very excellent customer service and is continuously giving me updates as work moved along. Highly recommend him! More

Another outstanding experience! Thank you Sean Spicher at BMW of Sterling! Traveling along I-66 over the past month we’ve gotten two bent rims and a spectacularly cracked windshield from rock that looked at BMW of Sterling! Traveling along I-66 over the past month we’ve gotten two bent rims and a spectacularly cracked windshield from rock that looked as big as an orange. The good news is, the windshield may have saved my wife’s life. The other good news is it took only a couple of texts to Sean to get everything resolved to perfection. He made sure all parts were available for quick turnaround, send over a quote for our insurance company (including the insurance discount) in a matter of minutes and personally received and returned our vehicle as soon as we arrived at BMW of Sterling. What a terrific job! After investing in a BMW, it’s great to know Sean’s moments away to help with routine as well as extraordinary events. Thank You Sean! More

Just had some major work on my X5M. Sean Spicher has been my Service Advisor from the buy. He has proven to provide sound advice on maintaining the Beast. Also was provided a very nice loaner over the weeken my Service Advisor from the buy. He has proven to provide sound advice on maintaining the Beast. Also was provided a very nice loaner over the weekend. More

Sean Spicher is fantastic to work with! He always goes above and beyond to help, is very friendly and provides EXCELLENT customer service! He has helped me tremendously and everything is always completed above and beyond to help, is very friendly and provides EXCELLENT customer service! He has helped me tremendously and everything is always completed in a quick and efficient manner. I can’t thank him enough for all he has done for me and my husband with our cars! More

I purchased my BMW at Sterling in 2014..I have received top notch service from them over the past 6 plus years..Sean Spicher has been my associate for at least 5 years and has provided me excellent custome top notch service from them over the past 6 plus years..Sean Spicher has been my associate for at least 5 years and has provided me excellent customer service each and every time.. I drive from District Heights Md to have my car serviced by Sterling..and yes there is a Passport BMW just 15 minutes from me.. but when you receive excellent service that’s where you go More

I always use Eric as my service advisor he provides exceptional service every time. Also thecSterling BMW service department always takes care of my car. Very satisfied. exceptional service every time. Also thecSterling BMW service department always takes care of my car. Very satisfied. More

Tiffany at service went above and beyond for the issue that I had with a pre-owned 540i. She was patient and most importantly courteous throughout the whole process. Due to an uncommon issue, I had also s that I had with a pre-owned 540i. She was patient and most importantly courteous throughout the whole process. Due to an uncommon issue, I had also spoken to Jason, the service manager, who explained every possible detail about the issue and handled it with care and understanding. More

I’ve only been in the area a little over a year, but I’ve had two amazing experiences with you guys. Thank you for making the process of maintenance and repairs as painless as possible. had two amazing experiences with you guys. Thank you for making the process of maintenance and repairs as painless as possible. More

Elijah was very thorough when explaining the issues with my car and the work that needed to be done. He was also very proactive in giving me updates as work moved along. Highly recommend him! my car and the work that needed to be done. He was also very proactive in giving me updates as work moved along. Highly recommend him! More