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BMW of Sterling
Sterling, VA
1,197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,197 reviews
October 11, 2026
Service Advisor Jeff Shade is very responsive and always keeps me updated on service done on my cars. I have been having my Mini Coupe and X3 serviced at Sterling for years. keeps me updated on service done on my cars. I have been having my Mini Coupe and X3 serviced at Sterling for years. More
by chingmore
Employees Worked With
Joe Bailey is so helpful , Joe Bailey, Jeff Shade
October 10, 2026
I brought my older BMW roadster to the dealership to get serviced. The experience was pleasant and what you would want from a BMW dealer. I always come away impressed with the professionalism and the peac serviced. The experience was pleasant and what you would want from a BMW dealer. I always come away impressed with the professionalism and the peace of mind that comes with knowing that my car was fixed correctly. More
by jb
Employees Worked With
Rudy Pacheco
October 09, 2026
I am first timer owner and have owned or driven many other vehicles. In my opinion as a vehicle owner since 1988, my experience at this dealership is definitely in my top three. other vehicles. In my opinion as a vehicle owner since 1988, my experience at this dealership is definitely in my top three. More
by alvinmartin731
Employees Worked With
Tasha Huffman
October 08, 2026
I experienced a dispute at BMW of Sterling, Virginia over a repair they did that went wrong. They refused to take responsibility and told me to take my business elsewhere, so I did. But later they accessed a repair they did that went wrong. They refused to take responsibility and told me to take my business elsewhere, so I did. But later they accessed my personal information without my authorization, and when I demanded that they delete ALL of my personal information from their database, they just ignored me. That is unbelievable! In my opinion these people, from the manager on down, are unscrupulous crooks. Now I’m left worried that they will, at some time or other, use my personal information, including financial information, for their personal gain. I’ve got an appointment to talk with my lawyer next week… More
by patryko2000
Employees Worked With
David Lee, Assad Ahmed
October 07, 2026
Bmw of sterling is fantastic to work with, I was able to buy my car at a very good price and they were very patient with me through the process, I also had my first engine and diff oil changed at 1200 after buy my car at a very good price and they were very patient with me through the process, I also had my first engine and diff oil changed at 1200 after the break in and the service department was lovely and had my car good to go in about an hour. More
by naser popalzay
Employees Worked With
Sep
October 02, 2026
Devon was extremely responsive, helpful, and informative throughout my entire service experience. He took the time to listen to my concerns, made sure I understood what was going on with my vehicle, and gen throughout my entire service experience. He took the time to listen to my concerns, made sure I understood what was going on with my vehicle, and genuinely cared about getting the issues addressed. One thing I especially appreciated was that Devon made sure I had a loaner vehicle while my vehicle was being serviced, which made the process much easier and less stressful. He also consistently followed up and did everything he could to help remedy the issues with my vehicle. Devon’s professionalism, communication, and commitment to his customers truly stood out to me. I felt that my concerns were heard and that he genuinely wanted to make sure I had a positive experience. Thank you, Devon, for going above and beyond and for providing such excellent customer service. Your efforts are greatly appreciated! More
by ferebeeam
Employees Worked With
Devon Hess
