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BMW of Sterling

Sterling, VA

4.7
1,115 Reviews

21710 Auto World Cir

Sterling, VA

20166

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Showing 1,115 reviews

June 14, 2026

Dealership from the sales team to the service staff are top shelf. They ensure the customer is satisfied More

by Guy Wilkerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tasha Huffman
June 13, 2026

BMW of Sterling is where I purchased my car in 2017 and I continue to have all service there because of My great service advisor Jeff Shade. More

by VinceInVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Shade
June 10, 2026

The Service Advisors provided exceptional service and kept me informed throughout my vehicle’s repair process. More

by Jeanine Walton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Eller, Tasha Huffman
Jun 10, 2026 -

BMW of Sterling responded

Jeanine, it's wonderful to hear that our service team kept you informed and made the process smooth. Thank you for choosing BMW of Sterling!

June 08, 2026

BMW of Sterling is always a streamlined and pleasant experience - from maintenance to getting a new vehicle. I appreciate the professionalism exhibited by the staff here. More

by phaddad3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Wharton
Jun 10, 2026 -

BMW of Sterling responded

Thank you for making BMW of Sterling your go-to dealer! We’re so pleased to hear that you can depend on our team for professional service and a streamlined experience. See you next time!

June 06, 2026

Consistently superior service over the past 4 years for my BMW SUV. I always appreciate the upfront assessment for maintenance needs. More

by Pcrdlr8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Wharton, Candice Frisby
Jun 08, 2026 -

BMW of Sterling responded

Thank you for being a loyal customer of ours! We are thrilled to read your review and will pass along your feedback to our team. See you again at BMW of Sterling!

June 05, 2026

The service manager, Julie, was excellent. The service tech however seemed to shotgun the issues, identifying many possible problems and racking up an enormous bill without actually pinpointi More

by anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Wharton
Jun 08, 2026 -

BMW of Sterling responded

While we're pleased to hear that Julie provided excellent service, we apologize for any confusion regarding the service details. We will discuss your concerns with the team. Thank you for sharing your experience with us.

June 05, 2026

Great service. . cooperative staff and explained all findings very nicely. Completion time was before schedule More

by Sanjiv Shah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Portillo
Jun 05, 2026 -

BMW of Sterling responded

Thank you for sharing your positive review of our team! We appreciate your business and hope to see you again at BMW of Sterling. Drive safely!

June 03, 2026

I had been looking for a 2026 BMW M340 for several months. I saw one pop up in the inventory at BMW of Sterling about 6 weeks ago. Reached out to Dr. Felix Bighem to see if it was available. I pick More

by Gerry Lindner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felix Bighem
Jun 04, 2026 -

BMW of Sterling responded

Gerry, congratulations on your 2026 BMW M340! We're thrilled to hear that you had such a positive experience with Felix here at BMW of Sterling. Thank you for choosing us, and we will be sure to pass along your kind words. If we can assist you with anything else in the future, reach out anytime. Safe travels ahead!

June 02, 2026

Dependable and reliable service staff. Honest and trustworthy! Highly recommend Tasha and the BMW Sterling service department. My car was ready when promised. More

by Michelle S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tasha Huffman
Jun 02, 2026 -

BMW of Sterling responded

Hi Michelle, knowing you can depend on Tasha and the team is wonderful to hear! Thank you for choosing BMW of Sterling and sharing such kind words about our service department. We look forward to your next visit!

June 02, 2026

Friendly, competent, efficient staff. Wish it was a little closer to me. Appreciate the loaner More

by rbfrisbees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Portillo
Jun 03, 2026 -

BMW of Sterling responded

Hello, Thank you for your 5-stars! We're pleased to hear the team provided friendly, competent, and efficient service at BMW of Sterling. We hope to serve you again in the near future!

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