BMW of Sterling

I will never step foot in this dealership again due the I will never step foot in this dealership again due the the poor customer service I received from my sales advisor Aiman Wahba, my service advisor Ca I will never step foot in this dealership again due the the poor customer service I received from my sales advisor Aiman Wahba, my service advisor Carlos/other service techs, as well as the sales manager Shawn Sampson after I bought my car. I bought a new 2021 330XI on April 19, 2021. Before that time, I was receiving pretty good customer service from Aiman and Shawn. They made sure I was able to get the vehicle I really wanted. The process was pretty much like any other car buying experience, nothing special. Then it went all downhill from there. The day I came in to pick up my new car after it had been delivered from the factory, Aimen went over all the features in the car, helped me pair my iPhone, and showed me how to change all the settings. I drive off the lot, get home and as i'm sitting in my car going through changing my settings and preferences, I notice that the BMW Connect is not functional. So I call Aimen the next day because at this point the dealership was closed. Explain to him what was going on, and he informed me that the system was down, and that he couldn't set it up for me right now. A day goes by, same thing....another day, a week goes by and finally Aiman sets up my BMW Connect account. Then, I notice that i'm missing my Sirius radio 12 month subscription that I was told came with the car. So again, I call Aiman explaining that I cant even get to Sirius radio or the radio ID #. So Aiman asked me to bring the car back to the dealership so he can take a look. He said it was an automatic thing, so there was nothing that needed to be setup on his end. I got to the dealership, and sure enough Aiman looked at me like I was stupid, went out and looked at my car, and came back and said, its not even downloaded to the car. So he checks with the service department, comes back and asks me if I can wait 1.5 hours for them to install it. I said if you have a loaner, I would like one, and I will pickup the car the next day. So I get to the dealership the next day, the service department assures me that my car is all fixed and ready to roll. I get in my car and check it before I drive away......nothing had been done to the car! I go back into the service dept and explain, and it took 2 people to figure out that yea, nothing had been done! So they take the car back into service, and I wait an hour before they are able to give me a loaner! Before I left I asked, will someone check their work to make sure my car is fixed and call me to let me know my car is ready. 'Yes ma'am.' The next day, no phone call. So I call the service department, and the receptionist tells me my service advisor is not there and that my car is not ready. The next day, no call, so I call back, and again am told my car is not ready. I said what is the problem, it was a simple satellite radio issue that should have only taken 1.5 hours. No explanation. I demanded that Carlos my service advisor call me. Six days later after playing phone tag and getting no where with the service dept., I call my sales advisor Aiman. I left him two messages, and I got no phone call back. Finally I get a call from Carlos on day seven telling me my car is ready for pickup. That's when I explained to him I got an email that they setup my Sirius subscription for only three months instead of the twelve I was promised, and told him I would not pick up the car until they fixed it. Now day eight, I call my sales advisor again, and his office phone is disconnected! Disconnected! I email the sales manager Shawn while i'm at work to explain the situation, and how I need answers. Shawn emailed me back and assured me that he would personally get involved to fix it and get me answers. Then he replies back to me a couple hours later and tells me that they cannot setup the twelve month subscription for me because the car is now registered to me, and they would need personal info from me and they can't do that. I said, "That's funny, you managed to setup a three month subscription after it was registered to me without my personal information, why would a twelve month subscription be any different!" Ignoring me, he said that accounting would cut a check in the amount of $240 to cover the remaining months of service, and that I can pick up my check and the car now. No apologies for the headache or poor customer service I received. So before I went to pick up my car, I asked Shawn if I could be refunded for the maintenance package I paid for through my loan with BMW that I hadn't used yet, and I was denied. What would make you believe I'd want to take my car back there for service?! I walked in to pick up the check, and Shawn had absolutely no words to say to me. I looked at him, grabbed the check, and walked away. Got my car checked to make sure the subscription was set up, and left. Talk about a whole lot of BS, and unprofessional-ism on both the sales side and service side! I'll be taking my car to a different dealership for service!!! I also almost forgot to mention that they tried to charge me for the service to install the Sirius radio in the amount of $586! And when I picked up my car, I noticed they didn't bother washing it as a courtesy that they said they offered. Not to mention, they left a used dirty face mask in my back seat! Disgusting! More

BMW DEALER DAMAGED ENGINE in 2010 X6M after performed recall. #BMWofSterling completed Injector recall SIB130815 (60k miles 06/2018), “BMW of Checkered Flag” diagnosed engine head need to be replaced (66 recall. #BMWofSterling completed Injector recall SIB130815 (60k miles 06/2018), “BMW of Checkered Flag” diagnosed engine head need to be replaced (66k miles03/2021). Injector bolt that hold down injectors was cross threaded in the cylinder head. This was allowing fuel injectors to move causing damage to the fuel injector holes in the engine head. #BMWofSterling refused to fix the repair. BMW of USA recorded the complain but thats about it. More

The experience was superb. Eric Brown did a great job at servicing my vehicle. I would ask for him again next time I come back for service. servicing my vehicle. I would ask for him again next time I come back for service. More

Tiffany was FANTASTIC. A light came on in my car the day before a spring break road trip and she took amazing care of us! It was in the afternoon and she hooked us up . It was nothing too complicated but we before a spring break road trip and she took amazing care of us! It was in the afternoon and she hooked us up . It was nothing too complicated but we really appreciated getting the care serviced last minute . She made us feel valued and understood the importance. More

Tiffany at the BMW service center was fantastic and the only employee who finally listened after 3 requests to fix the spelling of our name only employee who finally listened after 3 requests to fix the spelling of our name More

Tiffany made sure I understood what needed to be done. She was friendly and efficient and Sean in service made by BMW feel like new! Thank you Tiffany and Sean for great service. She was friendly and efficient and Sean in service made by BMW feel like new! Thank you Tiffany and Sean for great service. More

I continue to have excellent service at Sterling. Tiffany was great to work with - her communication was excellent and she was genuinely interested and careful with addressing all details and needs. You don' was great to work with - her communication was excellent and she was genuinely interested and careful with addressing all details and needs. You don't often find this mindset in this line of service. More

After much deliberation I’ve decided to review BMW of Sterling. From the first interaction with the sales person several weeks ago I felt undervalued. Beware if you plan to purchase a car and you’re not Sterling. From the first interaction with the sales person several weeks ago I felt undervalued. Beware if you plan to purchase a car and you’re not intending to purchase a brand new car.. it was a simple transaction turned sour. A lack of communication, poor treatment by sales person, finance person and certainly management’s lack of concern, or means to rectify the situation, are some of the reasons I’ll never bring my business to BMW of Sterling- nor recommend them to others. I was never given paperwork upon signing the deal, after not 2 but 4 failed attempts to obtain a simple copy of my paperwork I decided to come in directly and decided to speak to Tony Moorehead, general manager, regarding my experience. After a short conversation with Tony, I decided to send him and copy Tim Woods, assistant manager, an email outlining my experience and some of the short comings of the sale. I waited a week and no response or acknowledgement. As a last resort I decided to call and spoke to Tim regarding our experience. It’s incredible that I continue to reach out and get no response. Verbal apologies are truly falling short at this point. We didn’t even receive the promised car mats ... After multiple attempts and complaints and ultimately feeling like second class citizens, they recognized some failures on their part... but Tony and Tim lacked the ability to provide a real resolution to prevent me from ultimately giving this negative review. In fact, it was at times condescending, Tony actually said that our complaints were “feelings” and did not equate to a tangible response that they could do for us... or rather willing to do for us. Everyone knows buying a car does not mean you’ll get a good or fair deal. I traded in a brand new vehicle and was given 8k under Kelly blue book and was told by another sales person at BMW a week later that “everyone wanted the car.” Clearly they did not struggle to make a nice profit. What I wanted : I was unhappy with the vehicle I bought... I will note i was not allowed to test drive the car beyond the BMW parking lot... Management asked me to come in to see if they could get me into a better car... the general manager wanted to be done “with all the negativity”. Negativity? I was simply outlining where, not one, but several of their employees failed at making a repeat customer feel valued; regardless of the cost of the vehicle. After choosing another vehicle with the promise of a “structured deal to keep payments fair,” BMW simply offered a small discount, wanted to charge me their 699 processing fee again, and accept a loss for a vehicle purchases only a week prior. but according to management “ they lose money all the time.” Save your business for a place that will not judge you by the size of your down payment but by the loyalty you offer in making multiple deals over the years and trusting them to do right by you. More

Sean is amazing! I had an unexpected problem which arose with my newly purchased 528i and he not only managed to repair the problem for less than I expected, he arranged for a loaner so I could pick up my s with my newly purchased 528i and he not only managed to repair the problem for less than I expected, he arranged for a loaner so I could pick up my son, and got the repair done for me the same day! More

I worked with Elijah. He was awesome and communicative from start to finish. I definitely recommend. I appreciated the walk through video of the issues with my car and did not feel like I was getting ripp from start to finish. I definitely recommend. I appreciated the walk through video of the issues with my car and did not feel like I was getting ripped off. More