BMW of Sterling

Thank you Robin Jones for going above and beyond! I have taken my vehicle here for service the past few times, and each time, has been a very positive experience! Robin Jones is my service advisor, a I have taken my vehicle here for service the past few times, and each time, has been a very positive experience! Robin Jones is my service advisor, and she has been amazing to work with. Each time I had to service my vehicle, she was able to get me into a BMW loaner and out the door in no time. She addresses all my concerns about my vehicle and follows up with updates throughout the day via text or emails, which I appreciate greatly. Robin goes above and beyond to ensure I’m satisfied with the work that has been performed on my vehicle. The customer service she brings to this dealership, is so impactful and valuable, she’s definitely an asset to this company! I also, want to thank Brian Latimer (Fixed Operations Director). He always greets me with a smile and positive attitude, when I do see him in the service lane. I know he’s very busy, but he takes the time to ask how I’m doing and what I’m in here for. He knows I’m in good hands with Robin Jones! Thank you BMW of Sterling! More

Robin is one of the best! If you have a BMW and live in Northern Virginia I would highly recommend making Robin your Service Technician. She is one of the best and her custome If you have a BMW and live in Northern Virginia I would highly recommend making Robin your Service Technician. She is one of the best and her customer service is top notch! More

10 out of 10 I think service is great. Even through all the madness right now Mr. Carlos in service was very helpful and understanding, he was able to get my car t I think service is great. Even through all the madness right now Mr. Carlos in service was very helpful and understanding, he was able to get my car taken care of in a timely manner. I appreciated it. I will be sure to return. More

Elijah was great. Went in for a recall got all fixed quick and efficient. Good follow up from Elijah as well. Always been a good shop quick and efficient. Good follow up from Elijah as well. Always been a good shop More

Been a BMW owner for 22 years now and have had service all around the country. Elijah Beavers is by far the best service advisor I’ve had the pleasure deal with. Goes above and beyond for his customers. I all around the country. Elijah Beavers is by far the best service advisor I’ve had the pleasure deal with. Goes above and beyond for his customers. If you go to Sterling BMW, ask for this guy! More

OMG AMAZING!!!! OMG it was amazing! Beaver you have really out done yourself this time. THANK YOU SO MUCH FOR SAVING US THOUSANDS OF DOLLARS ON OUR FUEL INJECTORS. OMG it was amazing! Beaver you have really out done yourself this time. THANK YOU SO MUCH FOR SAVING US THOUSANDS OF DOLLARS ON OUR FUEL INJECTORS. I can't thank you enough for getting BMW to replace the rest of our fuel injectors at once. This has saved us so much time driving back and forth to the delearship since we live an hour and a half away. Beaver thank you again! Hopefully we won't be back on a weekly basis and we'll see you at our next oil change. LOL More

Thorough, professional service I have purchased three new cars from BMW of Sterling. Mr Tillman has been my most recent salesman and I will seek him for my next purchase. He is by f I have purchased three new cars from BMW of Sterling. Mr Tillman has been my most recent salesman and I will seek him for my next purchase. He is by far the friendliest and most sincere representative of ANY car dealer that I've experienced. He doesn't seem like a salesman though he certainly is professional in every way. My positive experience extends to the service department as well where I have had four cars serviced. My longtime service manager, Mr Ho, listens closely, insures that he understands my concerns, and calls with updates. Over the years he has been unwaveringly committed to resolving any issue with which he is presented. The technicians in the shop follow through to my satisfaction. Mr Ho and Mr Tillman personally exhibit a warm and engaging manner and work tirelessly to help make each visit a positive experience. BMW of Sterling has earned my trust through its sales staff and service department. More

Chris Hicks was my service advisor. I greatly appreciated his professionalism and passion for the brand. His extensive knowledge and kindness really keeps customer's enthuisiastic about the brand during serv his professionalism and passion for the brand. His extensive knowledge and kindness really keeps customer's enthuisiastic about the brand during service visits. This is the best dealership ever! More

I went to bring my car in for regular maintenance and i was greeted by Christopher Hicks who was very knowledgeable and super friendly. Highly recommend! was greeted by Christopher Hicks who was very knowledgeable and super friendly. Highly recommend! More

I had a complicated recall situation combined with a issue on my 2014 BW X5 35 Diesel. Beaver Ho was outstanding, he worked with me, BMW USA and his service manager to not only remedy the situation, bu issue on my 2014 BW X5 35 Diesel. Beaver Ho was outstanding, he worked with me, BMW USA and his service manager to not only remedy the situation, but also brought my total cost of the repair to 800 dollars from well over 2600! I have been a BW driver for over 15 years and have NEVER received better service or support from any dealership or person. GREAT JOB! Also Jessica Eller is outstanding as a service manager and went to bat for me the customer in every interaction with BMW USA, leading to me the customer leaving very satisfied. More