BMW of Sterling

Sean is the best Service Advisor at BMW Sterling. He is pleasant and professional. He explains things clearly and concisely. He is never too busy to fully communicate what needs to be done on the car. pleasant and professional. He explains things clearly and concisely. He is never too busy to fully communicate what needs to be done on the car. More

I was extremely pleased with your personal attention to my needs when I arranged to bring our 2019 X3 in to have the rear-view camera recall issue addressed. Since we live more that 30 miles from the dea my needs when I arranged to bring our 2019 X3 in to have the rear-view camera recall issue addressed. Since we live more that 30 miles from the dealership, it makes it somewhat problematic for us to bring the car in for service, especially if it will take more than an hour or two. Your providing me with a loaner car, allowing me to go a meeting a few miles away from the dealership, during the 3-4 hours that you needed to have the car to install the required software update, was very much appreciated, as it allowed me to accomplish something useful during that time period. Once again, my interaction with the people at BMW of Sterling was above and beyond in terms of the personal attention and consideration provided to me. More

Excellent The price quoted was exact and Robert had me out on time. He was very knowledgeable and was a good listener. Hope to have him work with me in the fu The price quoted was exact and Robert had me out on time. He was very knowledgeable and was a good listener. Hope to have him work with me in the future. More

Sean Spicher is highly recommended as a service advisor In servicing my last 3 BMWs, I have dealt with multiple advisors over the last 10 years at this dealership and nearly every one was very good. My fav In servicing my last 3 BMWs, I have dealt with multiple advisors over the last 10 years at this dealership and nearly every one was very good. My favorite is Sean Spicher. He prides himself on good customer service and always with a smile. He is very personable and a joy to interact with. He has helped me with tires most recently, as I picked up a screw in one of my runflats. Once the tire was ordered and ready for installation, he had me in and out in only 1 hour! A painless experience getting my car serviced is my expectation for BMW and Sean has definitely provided that. I will seek him out every time I have a need for service. More

I am very much happy with the service person Sean Spicher. He was courteous, upfront and professional. I received text about the update of my vehicle including video. He was able to look at my Spicher. He was courteous, upfront and professional. I received text about the update of my vehicle including video. He was able to look at my Warrenty and took care of the car tire . It was not to be by talking to others He went above and beyond for me. Thanks Sean More

!love love love this service shop. Words cannot express how great this service department handled all my concerns. Robert Harrell did a fantastic job of explaining the process and kept me abreast of everyt how great this service department handled all my concerns. Robert Harrell did a fantastic job of explaining the process and kept me abreast of everything as it was happening. My technician also did a fabulous job with diagnosing all the symptoms I told them the vehicle had. A+ I will be back here for all my service needs. Thank you for showing me what a real service shop looks like. More

It was great! Kamal was my salesman and he was friendly, patient, and willing to assist in any way he could. Mike in service was also friendly, efficient, and answ Kamal was my salesman and he was friendly, patient, and willing to assist in any way he could. Mike in service was also friendly, efficient, and answered my questions. And the wait time, which he predicted, was right on! More

Elijah Beavers is an excellent service adviser to work with , he is very knowledgeable, honest and courteous. It’s always been a pleasure working with him for the last few years with , he is very knowledgeable, honest and courteous. It’s always been a pleasure working with him for the last few years More

It was a pleasure dealing with Elijah. He was very attentive to our needs. Kept us well informed to the progress being made on our service. attentive to our needs. Kept us well informed to the progress being made on our service. More

Misc repairs to my 2003 BMW 525 Great dealer and excellent service. Mr. Beaver Ho is the very best. Sterling BMW is highly recommended. /the use of a loaner car made my experience Great dealer and excellent service. Mr. Beaver Ho is the very best. Sterling BMW is highly recommended. /the use of a loaner car made my experience the best. More