BMW of Sterling

Excellent customer service as usual. Highly recommend. Communication about my vehicle was prompt and responsive. Highly recommend. Communication about my vehicle was prompt and responsive. More

Franklin is amazing. He went above and beyond and is so responsive and professional. Makes having your car worked on a pleasure! He went above and beyond and is so responsive and professional. Makes having your car worked on a pleasure! More

The sales process was easy - but after BMW received their money they become your typical xxxxxxxx car dealership. The finance office which is responsible for refunds if you can cancel GAP or any other warran money they become your typical xxxxxxxx car dealership. The finance office which is responsible for refunds if you can cancel GAP or any other warranty will not refund the money, even though the policy was canceled by BMW corp. They ignore emails, text and calls. I would stay clear of the dealership, if you still go stay clear away from the finance manager and do not buy anything additional. More

Had to purchase a new tire. Service got us in right away but the tire was not inflated properly. We had to add air 2 days later. Service got us in right away but the tire was not inflated properly. We had to add air 2 days later. More

Julie Wharton is fantastic. Takes the time and effort to make my visit tolerable. Keeps me informed and responds to requests immediately. GIVE HER A RAISE! Takes the time and effort to make my visit tolerable. Keeps me informed and responds to requests immediately. GIVE HER A RAISE! More

If I could leave zero stars, I would. One star is too good for these despicable people. They took advantage of my naive "first-time buyer" son. They sold him a piece of junk that had not One star is too good for these despicable people. They took advantage of my naive "first-time buyer" son. They sold him a piece of junk that had not even passed VA inspection and, technically, legally should not have been allowed to drive it off the car lot, but they never disclosed this information to him. The ABS light came on 24 hours after he brought it home. It caught fire in our driveway, and could have burnt the house down. One of the wheels came off, disabling the truck; it could have killed my son and/or other people if he had been on the highway. How a high-end dealership is allowed to act this way is beyond me. They are not responding to communication and clearly do not want to take responsibility for selling my son a truck that was clearly not roadworthy. He has no transportation and no means to make this truck safe and legal, as they lied to him when he handed over all his savings. Disgusting people with no morals. Do not trust this company with your business because if they sell you a lemon, they do not care; it is all about profit for them, but his truck was chump change to them, but everything to him. This is everything that is wrong with America right now. More

The dealerships is always clean. The Staff greet me when I arrive and are professional The Staff greet me when I arrive and are professional More

Franklin did an outstanding job! Nothing more to say. More words more words need 15 Nothing more to say. More words more words need 15 More

Franklin was very helpful and pleasant to deal with. He was very delightful and knowledgeable ! He was very delightful and knowledgeable ! More

Excellent customer service. Julie at BMW was very helpful. Recommended services have been fixed and very satisfied. Another thing, I never been in the service workshop and it is Julie at BMW was very helpful. Recommended services have been fixed and very satisfied. Another thing, I never been in the service workshop and it is neat and clean. More