BMW of Sterling

Break in Service for my 2020 BMW M2C i needed to get my 2020 BMW M2C break-in service done. I am very particular about my car and do not like any dealer touch my car. I looked and asked f i needed to get my 2020 BMW M2C break-in service done. I am very particular about my car and do not like any dealer touch my car. I looked and asked friends for advisor at Sterling BMW. Robin Jones came in highly recommended. So i scheduled work at the dealership with her. Let me put it this way, i was not disappointed, she is very good with her communications and got the job done as promised if not better. This is the only service advisor that will get my car access. More

Good experience overall. Came for a service for ambient lights. Had a loaner until was told would need a part shipped. Will be coming back for follow up lights. Had a loaner until was told would need a part shipped. Will be coming back for follow up More

Fantastic way to get into a BMW! Let me say this - Melissa's can-do attitude and attention to detail were extremely well-received by my wife and me when we came in to purchase our BMW Let me say this - Melissa's can-do attitude and attention to detail were extremely well-received by my wife and me when we came in to purchase our BMW. She was able to, at a distance, answer any and all questions we had, negotiate the price, and even get the buyer's order signed before we stepped through the door. The previous week, we had a not-so-stellar experience with a different sales representative that left us sour on the idea of returning, but it was Melissa's charming personality and responsiveness that helped close the deal. BMW's are not hard to find, and the price we purchased at meant that we had a wide variety of options in the DC area. Melissa's sales(wo)manship is the only reason we decided on this vehicle at this location. I would not be surprised to find her in a higher/more managerial role in the near term. We really appreciate what she did for us, and can't say enough about our positive experience. Questions = answered, requests = met, and experience = A+. Make sure you keep this one around... (looking at YOU... management) More

Going above and beyond I'd like to personally thank the service team for the great work on my M3 and specifically call out the great communication and service from Robert Ha I'd like to personally thank the service team for the great work on my M3 and specifically call out the great communication and service from Robert Harrell. He was super easy to work with and just took care of the issue cradle to the grave. More

Amazing service by BMW of Sterling & Robin Jones! Robin is just amazing. She is definitely a 10 star as a service advisor. BMW of Sterling should be absolutely thrilled to have some one of her calib Robin is just amazing. She is definitely a 10 star as a service advisor. BMW of Sterling should be absolutely thrilled to have some one of her caliber working for them. She never dropped a beat in keeping me informed of what was happening with my vehicle, she made sure I had a loaner, she returned calls when messages were left. Parts had to be ordered & she was always on top of everything. She arranged to have my car returned to me at my home when it was complete. It is just one more service BMW of Sterling and Robin did for me. Thank you again Robin for being so kind and caring. All the people that I dealt with including but in limited too: Jessica Eller, Service Manager; Sean Spicher, Service Advisor; Kamal Benhoummad, Senior Sales Advisor; Chris Hicks, the young man who returned my car to me; and so many others made this just an unbelievable great experience. More

The service provided by BMW Of Sterling is great. Michael Torres always goes beyond to ensure the services on my vehicle are done in a timely manner. I highly recommend Mr. Torres. Torres always goes beyond to ensure the services on my vehicle are done in a timely manner. I highly recommend Mr. Torres. More

An Outstanding car buying experience! I have been buying cars for over 40 years. Mr. Ralf Berthiez is an outstanding sales representative. The entire transaction was a wonderful no press I have been buying cars for over 40 years. Mr. Ralf Berthiez is an outstanding sales representative. The entire transaction was a wonderful no pressure experience. Even the negotiation was politely and expediently handled. No wasted time and very little stress. I highly recommend this dealer and Ralf in particular. By the way I bought a used Ford Explorer at a far lower price point than might be expected at a BMW dealer. The next time I am in the market for a late model used car or a new one I will be in touch with Ralf at BMW of Sterling. More

Great Service experience Had an appointment to have my yearly inspection and Moses was my service advisor who took care of me. I have to say he has a nice positive energy and Had an appointment to have my yearly inspection and Moses was my service advisor who took care of me. I have to say he has a nice positive energy and I would certainly prefer to have him as my go to guy next time I need service. Paul Pugh More

BMW Service Advisor Review Mustapha provided excellent service and made the entire process very simple. He not only made sure that I was taken care of but he also made each call Mustapha provided excellent service and made the entire process very simple. He not only made sure that I was taken care of but he also made each call personable and asked how I was doing each day along with only giving me relevant updates and not leading me on with broad descriptions of the work. His outstanding service has once again shown me that choosing BMW was the right choice for us. More

Outstanding as always! Robert in the service department is always helpful and keeps me informed of the progress of the car. Would recommend that everyone see Robert! is always helpful and keeps me informed of the progress of the car. Would recommend that everyone see Robert! More