BMW of Sterling

Danny was the consumate professional in all regards. Norma and I had an appointment to look only and we drove away in our new X5 happy customers. Since the purchase date all my interactions with Sterlin Norma and I had an appointment to look only and we drove away in our new X5 happy customers. Since the purchase date all my interactions with Sterling folks has been top notch. The Genius and the Brown Brothers have been very helpful. Tony, the parts boss, equally as helpful. When the cargo mat didn't fit thus not permitting the tailgate to close, he went the extra mile and found another mat that did fit. Danny actively listened to our requirements and took them seriously. We had a number in mind for the value of our 2016 Jeep Cherokee and were prepared to shop elsewhere if Sterling wasn't able to meet our goal. We think Danny knew that but it wasn't until the sales manager saw we were leaving that he gave Danny the thumbs up and the rest was easy due to Danny's knowledge and interpersonal skills. We performed a serious amount of research on the X5 and when Consumer Reports said it was "whisper quiet" we took that at face value. It has proven to be totally accurate. We look forward to more of the same level of quality service! Thanks and Happy New Year! John & Norma More

I have had my vehicle in for service twice this month, and had a hassle free experience on both occasions. I have a new service advisor (John Aulbach) and I will credit him for the 5 star experience. and had a hassle free experience on both occasions. I have a new service advisor (John Aulbach) and I will credit him for the 5 star experience. More

I had a great experience with John A. In service! Goes beyond to deliver excellent service and provides open communication regarding status of your car. beyond to deliver excellent service and provides open communication regarding status of your car. More

Aiman Wahba is one of the BEST BMW Client Advisors I have ever had the pleasure working with in my 20+ years of owning BMWs between Germany and the US. He represents the best of the BMW of Sterling Team and ever had the pleasure working with in my 20+ years of owning BMWs between Germany and the US. He represents the best of the BMW of Sterling Team and is the epitome of quality sales management and exceptional customer service. Aiman truly takes a vested interest in his client's needs and goes the extra mile by attending to and treating the smallest details with the same level of importance as some the more complex ones! He made my recent purchase an absolutely wonderful experience! THANK YOU! More

Either failed to repair check engine or failed to reset on 12/21. Called the dealership twice and texted them. They have failed to respond. Have purchased two vehicles and serviced three at this dealership on 12/21. Called the dealership twice and texted them. They have failed to respond. Have purchased two vehicles and serviced three at this dealership. Lousy customer service. More

John at the Dealership is excellent. Customer service is the best. I went in to get my BMW X5 serviced and order a replacement key. Mr.WIlliam W (aka John), helped me very much with patience. He got the aut the best. I went in to get my BMW X5 serviced and order a replacement key. Mr.WIlliam W (aka John), helped me very much with patience. He got the authorization for the key from the warranty company. Kept informing me of the proceedings. He got my car serviced and also gave a free car wash to my BMW. Thanks John. More

John in the service department helped me. Totally professional and friendly. These guys make everything pleasant and easy. Free car wash. Short wait. Comfortable waiting room. Really a perfect professional and friendly. These guys make everything pleasant and easy. Free car wash. Short wait. Comfortable waiting room. Really a perfect visit. More

They picked up my car from my home and dropped it off after making necessary repairs. This was an amazing experience ! They even left a loaner car for me to use. Being a busy mom, I very much appreciate after making necessary repairs. This was an amazing experience ! They even left a loaner car for me to use. Being a busy mom, I very much appreciate this service. More

Excellent service from start to finish: quickly got an appointment; drop off was snappy; Elijah kept me well informed - even saw a video of the progress. Very efficient and helpful all the way. appointment; drop off was snappy; Elijah kept me well informed - even saw a video of the progress. Very efficient and helpful all the way. More

Just got the service done on my BMW. In and out super fast and easy! Sean S. was very helpful and courteous! We had a great experience! fast and easy! Sean S. was very helpful and courteous! We had a great experience! More