BMW of Sterling

I have brought my BMWs to BMW of Sterling for service for the last 11 years and for at leas the last five years, Sean Spicher has been my Service Rep. I could not be better welcomed and assisted than by Sea the last 11 years and for at leas the last five years, Sean Spicher has been my Service Rep. I could not be better welcomed and assisted than by Sean. He knew my cars and service records inside and out, answered all my questions, provided practical advice, and made me feel like a valued customer. He never fails to return my calls or texts, even on weekends, and freely shares his extensive knowledge with BMW. models. I could take my BMWs elsewhere, there are plenty of service departments closer, but because of Sean, I chose to take it to BMW of Sterling. More

Elijah did an excellent job getting my appointment confirmed, getting me set up and getting my vehicle serviced. His attention to detail and concern for my vehicle give me great confidence that M ca confirmed, getting me set up and getting my vehicle serviced. His attention to detail and concern for my vehicle give me great confidence that M car would be getting the best service available Thank you very much for the dedicated service More

Every time I stop at Sterling BMW I love the experience I receive. John Aulbach was attentive and very courteous. While waiting for the routine maintenance to be finished, John suggested a tire rotation, bal receive. John Aulbach was attentive and very courteous. While waiting for the routine maintenance to be finished, John suggested a tire rotation, balance, and alignment. It had been two years so I immediately said yes. I have felt the driving performance not up to par lately and was hoping this would help. He kept me informed of everything going on and how long I would need to wait. I am very pleased with the pricing and my service advisor. Thank you for having such wonderful service staff...never have I left unsatisfied. Thank you! Angela More

Went to get service on my m5 at sterling location didn’t made any appointment. William Aulbach took care of me fast n simple transaction. Highly recommended goin to William this guy get things done also ver made any appointment. William Aulbach took care of me fast n simple transaction. Highly recommended goin to William this guy get things done also very knowledgeable bout his cars. More

Marco was great! He had my car diagnosed and fixed my concerns and fixed a problem I didn’t even know I had wrong with the vehicle! He made sure my car was ready on time and pulled around when I arrived concerns and fixed a problem I didn’t even know I had wrong with the vehicle! He made sure my car was ready on time and pulled around when I arrived for pick up! Couldn’t ask for better service! More

Had an service appointment at BMW sterling, Va. Sean was really great in communicating with me and keeping me updated with service tasks performed by on floor mechanics with a real time text messages. I nev really great in communicating with me and keeping me updated with service tasks performed by on floor mechanics with a real time text messages. I never had this experience on any of my service appointments. Great job Sean, look forward to seeing him again next time. More

Elijah was very knowledgeable, friendly and helpful! He answered all my questions. I will definitely be returning to him for my future service needs. Excellent customer service. answered all my questions. I will definitely be returning to him for my future service needs. Excellent customer service. More

I only go to this dealership because of my excellent service advisor...Sean Spicher. He always makes time for me, professionally and personally from setting up appointments, to taking great care of my service advisor...Sean Spicher. He always makes time for me, professionally and personally from setting up appointments, to taking great care of my SUV... I trust him implicitly to take car of me..he tells me if there are current issues, describes future possible ramifications, and advises me as to what I should do - his expert knowledge and experience will keep me coming back here every time !!! He is very professional in his work and personal in truly showing that he cares about his customers...a Sean is a true assist to your ‘shop’ and to the profession. More

As always the service is the best! Robert always seems to go above and beyond. The mini van will that’s a different story. 😂 Thanks again! go above and beyond. The mini van will that’s a different story. 😂 Thanks again! More

Marco Aldana went above and beyond to provide excellent service. He made my experience exceptional. He was one step ahead of everything and allowed me to have confidence that my car would be handled and service. He made my experience exceptional. He was one step ahead of everything and allowed me to have confidence that my car would be handled and completed perfectly. Very rare these days! More