BMW of Sterling

Wonderful experience with Robert Graves buying my new X3!!! Robert Graves was amazing! He worked so hard to get me in the car I wanted even when dealing with a difficult trade in situation. He made me feel take Robert Graves was amazing! He worked so hard to get me in the car I wanted even when dealing with a difficult trade in situation. He made me feel taken care of and I believe I got a great deal! I have been a loyal BMW owner and will continue to be. More

Great Service and Awesom Service Advisor If your in need of great service, your first step is to have the BEST and #1 Service Advisory Robin Jones.. We have FOUR X5 If your in need of great service, your first step is to have the BEST and #1 Service Advisory Robin Jones.. We have FOUR X5 More

Excellent experience. Vance is the absolute best. This is how a car buying experience should be. Everything was handled so quickly and easily. Vance constantly kept me info Vance is the absolute best. This is how a car buying experience should be. Everything was handled so quickly and easily. Vance constantly kept me informed on each and every step of my deal. I had to think of things to ask because he was so thorough. I really enjoyed him and will never buy a car again without consulting Vance. Great Job!!! More

Excellent service I took the car in for recall service, state inspection, and front end breaks . Elijah kept me informed of the progress and cost. Outstanding service. I took the car in for recall service, state inspection, and front end breaks . Elijah kept me informed of the progress and cost. Outstanding service. More

Fast and thorough work Took car in for service and a couple of recalls. Did a great job with all of it and returned car nicely washed and vacuumed. A+ Elijah a great guy and Took car in for service and a couple of recalls. Did a great job with all of it and returned car nicely washed and vacuumed. A+ Elijah a great guy and good communication. Thanks again. More

Coolant leak during 4th of July week. ROBERT HARRELL the service advisor really helped me during a busy week at the dealer. They didnt gave any loaner cars available so they gave me a shut ROBERT HARRELL the service advisor really helped me during a busy week at the dealer. They didnt gave any loaner cars available so they gave me a shuttle to Expedia and paid for my rental car. During the inspection of my coolant leak they found an oil leak and reason to repair my front and back breaks all cost covered under my soonly expiring warranty. I'm so very thankful they inspected my car soo throughly and made the necessary repairs even though my warranty was about to expire. I feel in good hands with the service reps and technician. THANK you!! More

Professional service Robert was very professional,thorough and detailed with his explanation about the issues with my car. If I have to bring my car back it would be to hi Robert was very professional,thorough and detailed with his explanation about the issues with my car. If I have to bring my car back it would be to him. More

Excellent customer service I have been in for service a few of times now and have always received excellent customer service. One of the times was to diagnose the vehicle not st I have been in for service a few of times now and have always received excellent customer service. One of the times was to diagnose the vehicle not starting. The techs were quick to point to the starter being the problem. My service advisor came to me with options for service and got me into a loaner promptly. Once they removed the starter they tested it to make sure it was the problem instead of blindly installing a new one hoping to fix it. The also noticed the battery was low and there was moisture in the battery compartment. They did a tear down to make sure the moisture wasn't causing problems. I appreciate the extra steps they took to make sure my vehicle was in good working order and prevent me from having to come right back. My service advisor was great to work with. She was friendly and attentive. I have seen her get yelled at by a rude customer over something that was not her fault and she had no control over. She remained calm, courteous and professional. I look forward to my future service needs with her as my advisor. I recommend Robin Jones for your next visit as well. More

Great service! We brought our vehicle in for traditional maintenance and Robin took care of us per usual! She got us in quickly with an appointment and was even able We brought our vehicle in for traditional maintenance and Robin took care of us per usual! She got us in quickly with an appointment and was even able to squeeze in an unscheduled state inspection that we also needed done! She is always professional, prompt and easy to work with! More

SUPERLATIVE SERVICE Robert ALWAYS provides SUPERLATIVE service whenever I go to BMW of Sterling. He is informative, accommodating and helpful! One could not ask for a bet Robert ALWAYS provides SUPERLATIVE service whenever I go to BMW of Sterling. He is informative, accommodating and helpful! One could not ask for a better representative. More