BMW of Sterling

BMW Sterling - Sean Spicher Consistently Excellent Service I have been so well served by Sean Spicher I felt it necessary to share my experience. For better or worse, service is a key component of the overall I have been so well served by Sean Spicher I felt it necessary to share my experience. For better or worse, service is a key component of the overall experience of car ownership. A great car with terrible service is a real contradiction, but sadly, common. I'm delighted to say that the service provided primarily by Sean Spicher has been exceptional, creating a level of satisfaction I have rarely enjoyed in other car brands. I have an older ( 2014) 550i M-Sport and the engine has required a greater degree of care over the last year. In this latest phase, as in all prior, Sean has been incredibly decisive, flexible, informative, respectful, and humorous where appropriate in my dealings with him. Sean's quality as a BMW rep will have a strong bearing on whether my next car is a BMW. More

Exceptional again! My overall experience with Kamal was exceptional again! I am a repeat customer and Kamal is simply the best there is. Kamal makes the entire buying My overall experience with Kamal was exceptional again! I am a repeat customer and Kamal is simply the best there is. Kamal makes the entire buying experience simple, easy, and reasonable. I would recommend Kamal to anyone I know without hesitation. More

Awesome! I cannot express how the team made me feel. I was worried that my BMW was not going to keep running. Thanks to MIke and his tech team my car is runnin I cannot express how the team made me feel. I was worried that my BMW was not going to keep running. Thanks to MIke and his tech team my car is running again. More

Best service! Thank you Mike so much! He was very helpful and if it wasn’t for the team behind him I would not be this happy with the experience I had at BMW. Thank you Mike so much! He was very helpful and if it wasn’t for the team behind him I would not be this happy with the experience I had at BMW. More

Great experience Mac was very helpful during the entire process—courteous but not bothersome. He stayed late the evening we picked up my car and made sure we understoo Mac was very helpful during the entire process—courteous but not bothersome. He stayed late the evening we picked up my car and made sure we understood all of the car’s features before we drove it home. More

Unforgettable My experience was phenomenal! Jose was a pleasure to work with, very friendly and customer service that is out of this world!! Response time is always My experience was phenomenal! Jose was a pleasure to work with, very friendly and customer service that is out of this world!! Response time is always in a timely manner and he will get the deal done!! Thanks again Jose for everything!! More

Great service!!! Professional. Friendly and best of all on time. Convenient drop off and pick up with a cleaned car. Beaver and Moses really top notch advisors. Best s Professional. Friendly and best of all on time. Convenient drop off and pick up with a cleaned car. Beaver and Moses really top notch advisors. Best service ever... More

Excellent customer service I was referred by a very good friend of mine to see Robin in the Service Department. My check engine light was on so I called to setup an appointment I was referred by a very good friend of mine to see Robin in the Service Department. My check engine light was on so I called to setup an appointment. She was able to get my car in for service and into a BMW loaner without any issues. She called later that day to provide me a status and said my car would be ready tomorrow as a part needed to be ordered. She let me know that the next day was her late day and would call me as soon as she got in. I received a phone call around the time she arrived and said my car was ready for pickup (washed and cleaned). She definitely cares about her customers because I brought up another issue unrelated and she had me speak to Jason (?) the shop foreman. Definitely, an asset to the BMW of Sterling Service Team! Thank you for making my experience wonderful! More

Amazing customer service and care This has been the most outstanding experience I have had buying a car, and obtaining service. Felix gave us time, patience and truly wanted us to hav This has been the most outstanding experience I have had buying a car, and obtaining service. Felix gave us time, patience and truly wanted us to have an exceptional experience. And he made it FUN! Hes a great listener and helped me make optimal choices for me. I worked with Sean Spicher in service for some follow up items, and his communication and attention to detail were outstanding. Both Felix and Sean followed up, stayed available for questions, and showed such professionalism. After owning multiple cars in the past, I can confidently say these two and BMW are my favorite thus far- I highly recommend!! More

Outstanding Work on the BMW 7 at Sterling Sean Spicher was fantastic as usual. Informed me of what I needed to pass inspection. Rear brakes were fixed perfectly. Incidentally, the price to do Sean Spicher was fantastic as usual. Informed me of what I needed to pass inspection. Rear brakes were fixed perfectly. Incidentally, the price to do this was NOT MORE EXPENSIVE than what Virginia Tire and Auto was charging for new rear rotors and brake pads. So ultimately I decided to stick with the BMW dealer who has serviced and knows my car well. Be careful with "non-dealer" chain shops or even private mechanics- you may pay as much or more and still not have the confidence of knowing BMW service people who work on BMW's all day are truly looking after your expensive investment! Trust Sean and the good folks at Sterling. More