BMW of Sterling

BMW of Sterling Service Team This dealership has been servicing my vehicle for 8 years. In my experience, they communicate required tepairs and cost in a timely and professional m This dealership has been servicing my vehicle for 8 years. In my experience, they communicate required tepairs and cost in a timely and professional manner. It has never been necessary to return it for the same issue. Occassionally, I have waited for parts, but that's not unusual and they provide loaners w/ adequate customer planning. Sean Spicher, my Service Advisor, is excellent, professional, reliable, knowledgeable, honest and a pleasure to work with. Carlos typically helps in Sean's absence. He's great too. I couldn't ask for a better team of service professionals to keep me mobile and safe. Thanks to the entire crew!🙃😎 More

First service on my Z4 Yesterday was the first time I brought my (new to me) 2016 Z4 to Sterling BMW. I just wanted to get new wiper blades and have them look the car over. Yesterday was the first time I brought my (new to me) 2016 Z4 to Sterling BMW. I just wanted to get new wiper blades and have them look the car over. Robert Harrell was my service advisor. He had the car checked out, made Sterling my store, checked for recalls and even helped me to assess my maintenance schedule and needs against the remaining BMW warranty. He was quite honest about the fact that purchasing additional maintenance at this stage would not really make fiscal sense. How refreshing! Robert made me feel like I mattered; his attitude is so appreciated. My husband and I both drive Z4s and will continue to use Sterling BMW...and Robert...for all of our service needs! More

Efficient, Polite Service Michael Torres was very effective in assisting with resolving my chassis/braking malfunction error message. After diagnosis took place and I was give Michael Torres was very effective in assisting with resolving my chassis/braking malfunction error message. After diagnosis took place and I was given an estimate, I informed Mike of my extended warranty. He said no problem and called the 3rd party company, explained and got approval for the rear wheel sensor and he had the car repaired within a day. Much appreciated! More

Giving $2,000 With A Smile There are very few things bad about owning a BMW, but if I can name one, it would be the cost of maintaining one. I'm at 60k on my 328d and it was du There are very few things bad about owning a BMW, but if I can name one, it would be the cost of maintaining one. I'm at 60k on my 328d and it was due to near rear brakes, four new tires, and an oil change. Expensive repair to say the least. Robert Harrell, my service adviser, worked with me on the price. I felt he went above and beyond to find discounts for me to save me a few bucks. With that, I'm grateful for his service and was happy to hand over $2,000+ for that work. More

very happy with this dealership Terrific, gave me great advice and very professional. don't feel rushed or scammed by the service department. Trust they will perform what is necessar Terrific, gave me great advice and very professional. don't feel rushed or scammed by the service department. Trust they will perform what is necessary. More

Great service As usual, the BMW of Sterling service center met my expectations and then some. From contacting me when my car needed service to the completion of the As usual, the BMW of Sterling service center met my expectations and then some. From contacting me when my car needed service to the completion of the services needed. All top notch and smooth. Can't say enough about Robert and team. More

Excellent service. Danny Saboor makes buying a car easy! This is the second one I’ve bought and Danny stayed in touch during the 5+years in between! Danny Saboor makes buying a car easy! This is the second one I’ve bought and Danny stayed in touch during the 5+years in between! More

First time using service department Recently took my BMW in for scheduled service. Worked with Robin Jones in the service department. Robin took the time to explain how their service d Recently took my BMW in for scheduled service. Worked with Robin Jones in the service department. Robin took the time to explain how their service department worked, what was and was not covered under my service plan. She walked me to the waiting area and explained the perks available to customers who were waiting. I definitely recommend working with Robin and the service department at BMW of Sterling. More

Great experience Great service experience, Robin Jones was easy to work with, met my needs and overall provided me with a great experience, I will definitely come back Great service experience, Robin Jones was easy to work with, met my needs and overall provided me with a great experience, I will definitely come back to have my car serviced at Sterling VA. This has been one of the best car dealership experiences ever. More

BMW of Sterling If you are looking for a BMW, makes sure you go see Ralf at Sterling - outstanding! I was very pleased with the process in purchasing my new converti If you are looking for a BMW, makes sure you go see Ralf at Sterling - outstanding! I was very pleased with the process in purchasing my new convertible. More