BMW of Sterling

Excellent service at BMW of Sterling Sean is the commensurate customer service professional. He highly values his customers, the service he provides to them and their satisfaction. He alw Sean is the commensurate customer service professional. He highly values his customers, the service he provides to them and their satisfaction. He always keeps the customer informed. He has always arranged for a loaner even when it was unplanned. He kept me informed by text about when the car would be ready. I never waited for my car when it was left overnight and he gave me a time for pickup. He is always very positive and cheerful. He made sure that he took care of warranty issues with my warranty company and provided them all the necessary information. Thanks Sean for such a great job!!! More

Outstanding Customer Service received from Vance Doughty My overall experience with Vance during my car purchase was fantastic. Vance is very professional and personable. He made sure that I had the right ca My overall experience with Vance during my car purchase was fantastic. Vance is very professional and personable. He made sure that I had the right car, explained all the options very well, and facilitated the car purchase from beginning to the end. He made the experience very easy and less stressful. I appreciate the extra time that Vance spent to ensure my full satisfaction with the purchase decision. Overall, Vance is an outstanding professional who cares about his customers' satisfaction during the purchase process. More

Amazing Buying Experience Just walked out with my 2019 4 series alpine white convertible! I was sad to say goodbye to my 2017 X3 that Ralf (he’s amazing!) kindly helped me fin Just walked out with my 2019 4 series alpine white convertible! I was sad to say goodbye to my 2017 X3 that Ralf (he’s amazing!) kindly helped me find 3 years ago. This time around I worked with Andrii! Andrii, is very thorough. He explained things clearly, assessed my needs to find the best fit, took his time and was very patient with me. It was clear that he wanted to make sure I walked out loving my new car! Thank you to the sales manager, Anthony, who also worked with us and finally, Azhar who closed the deal so efficiently and smoothly. Thank you all for your patience and professionalism (and staying open until after 10pm, I am very appreciative). If you’re thinking of buying and/or leasing, BMW of Sterling is the place to be! Andrii, thank you so much for an amazing experience and the amazing photo-shoot and “unveiling” of my new convertible :) - NN More

AVOID I had a miserable experience with Sales Associate Matt Tillman and GM David Comfort trying to buy a used I8 that I drove 67 miles to see from MD with I had a miserable experience with Sales Associate Matt Tillman and GM David Comfort trying to buy a used I8 that I drove 67 miles to see from MD with an appointment and they sold it to someone else when I was two miles away. My wife left work early that day and we drove in the pouring rain. All day long the sales associate texted me to tell me they were getting my car ready for me. He would later say that he asked me to put a deposit down and I refused. That never happened. In addition they knew I was coming from out of state driving through rush hour traffic to get there. GM tells me that is the nature of the used car business and that the other customer had an appointment before mine. Why wouldn't they let me know there was another appointment? I would have stayed home and come another day if that person didn't want the car. The sales associate claimed the other customer just walked off the street and bought it. Do you believe the associate or the GM??? The dealership said that they would make it up to me by giving me GM VIP pricing on a new car and the offer they gave me was $2000 higher than what I could get at any dealer here. AVOID dealing with this dealership. More

Dont bother leaving your car there for Service or ANYTHING very upset with the service, this is the second time they have done this.... I was having problem with my car i am leasing from BMW Sterling so I drop very upset with the service, this is the second time they have done this.... I was having problem with my car i am leasing from BMW Sterling so I dropped it off on my way to work- I was told it will take an hour two max- I said ok as long as its before i finish work. 5 hours later I am ringing to find out whats going on and I am told they are working on it; 8 hours later I am ringing again - finally I am told its done- I have my husband drop me off; as I am driving out the same issue pops up- I take it back in and I am waiting yet again for another hours whilst there is back and forth- Finally I am told they will order a part and let me know when that comes in. So after couple of weeks when I finally get the call that the part has arrived I drop my car off before work and again I am told it will be ready in an hour or two- I am currently writing this review after almost 8HOURS...and on hold for past 10 minutes after getting told it will take another hour ! So i am stuck at work unable to go home! This is ridiculous....BE HONEST if you will take a whole day LET YOUR CUSTOMERS KNOW!!! AVOID THIS LOCATION AT ALL COST- very upset right now!!! More

Excellent Service Right from parking par in Service Bay through checkout, a fantastic experience. Professional top-notch service, estimates were right on target, and t Right from parking par in Service Bay through checkout, a fantastic experience. Professional top-notch service, estimates were right on target, and they checked for all outstanding service recalls. More

Service at BMW of Sterling Robert Graves is a top notch guy to buy your BMW. He listened and made sure I was in the right car for the right price. Eli is a great guy to work w Robert Graves is a top notch guy to buy your BMW. He listened and made sure I was in the right car for the right price. Eli is a great guy to work with to schedule service and very friendly. He also reached out after the service to make sure everything was going well. More

Elijah and BMW Sterling are awesome I recently had my M3 serviced at BMW of Sterling, and I was blown away by the service. I have always avoided dealerships at all costs, but when my car I recently had my M3 serviced at BMW of Sterling, and I was blown away by the service. I have always avoided dealerships at all costs, but when my car developed a serious fuel leak, my usual shop wouldn't touch it. Elijah was totally up front about all work and costs, and even walked me back to the shop to see the issue on the car with the technician. Prices were on par or cheaper than my usual shop! I've never had dealer service like this. This experience actually changed my long tradition of having my car serviced only by my trusted aftermarket shop. Thanks guys! More

BMW Sterling - Sean Spicher Consistently Excellent Service I have been so well served by Sean Spicher I felt it necessary to share my experience. For better or worse, service is a key component of the overall I have been so well served by Sean Spicher I felt it necessary to share my experience. For better or worse, service is a key component of the overall experience of car ownership. A great car with terrible service is a real contradiction, but sadly, common. I'm delighted to say that the service provided primarily by Sean Spicher has been exceptional, creating a level of satisfaction I have rarely enjoyed in other car brands. I have an older ( 2014) 550i M-Sport and the engine has required a greater degree of care over the last year. In this latest phase, as in all prior, Sean has been incredibly decisive, flexible, informative, respectful, and humorous where appropriate in my dealings with him. Sean's quality as a BMW rep will have a strong bearing on whether my next car is a BMW. More

Exceptional again! My overall experience with Kamal was exceptional again! I am a repeat customer and Kamal is simply the best there is. Kamal makes the entire buying My overall experience with Kamal was exceptional again! I am a repeat customer and Kamal is simply the best there is. Kamal makes the entire buying experience simple, easy, and reasonable. I would recommend Kamal to anyone I know without hesitation. More