BMW of Sterling

Return customer of BMW of Sterling I have been doing business with BMW of Sterling for close to 20 years and three cars. The sales and service experience has always been positive. I kee I have been doing business with BMW of Sterling for close to 20 years and three cars. The sales and service experience has always been positive. I keep cars a long time and BMW of Sterling has helped me do so. More

Purchased a 2016 CPO 740 - Very Professional I recently purchases a BMW CPO 2016 740i from Sterling BMW. For the past 15 years I've been purchasing cars from BMW of Fairfax (nothing against BMW o I recently purchases a BMW CPO 2016 740i from Sterling BMW. For the past 15 years I've been purchasing cars from BMW of Fairfax (nothing against BMW of Fairfax), its just Sterling BMW had the perfect CPO. Sal responded to my query, for the beginning Sal was extremely professional, not a pushy sales person at all. Sal was responsive even took additional pictures of the car and sent to me. My wife and I scheduled a weekday appointment, he confirmed the appointment during the day and was even considerate if we wanted to reschedule. Once we arrived at the dealership, Sal offered water or coffee even before showing the car. We did finalize the sale that evening, the car wasn't quite ready, he offered a 2019 loaner for us that evening, once the car was ready he even offered to pick the loaner from our house and bring the car. We ended up going to the dealership, the car was detailed and looked spectacular. Overall experience has been excellent, the followup has been professional. Sal will continue to get my business every couple of years when I switch cars... More

Over the top service! Thank you mr. Beaver Ho! My service manager, Mr. Beaver Ho, was simply incredible! He displayed professionalism from the very start and his attentiveness while my vehicle was My service manager, Mr. Beaver Ho, was simply incredible! He displayed professionalism from the very start and his attentiveness while my vehicle was in service was most impressive. I would most definitely recommend him to my friends and family. Thank you again Mr. Beaver Ho! More

Fast and Efficient Andrii helped us with our car purchase and make sure to get everything that we wanted. He was very cooperative in all of our needs, and he worked hard Andrii helped us with our car purchase and make sure to get everything that we wanted. He was very cooperative in all of our needs, and he worked hard in finding and getting the exact vehicle that would suit our needs. He also had the dedication to work on his off day so that we could buy the car as fast as possible. Any issue that we had was quickly resolved by him and the dealer. No one else in the dealership gave us any hassle or made us any less likely to buy a car. The presentation after buying the car was also fantastic, showing an "unveiling," something we hadn't seen before. Overall, the experience buying the car was great as it was done quickly without any hassles. More

Friendly professional and knowledgeable Andrii responded to our needs was friendly and to the point and we closed the deal. His follow up to inquiries was prompt and addressed potential issu Andrii responded to our needs was friendly and to the point and we closed the deal. His follow up to inquiries was prompt and addressed potential issues. More

Great first time experience I was in need of a car and saw a good deal online, so I called inquiring about the vehicle. Andrii got back to me within a few hours and we set up a t I was in need of a car and saw a good deal online, so I called inquiring about the vehicle. Andrii got back to me within a few hours and we set up a time to meet. When I arrived, I first looked around and talked to a guy in the rentals named Sepehr. He showed me some cars that were outside and was a great help in decideing. When I met with Andrii, he had the car ready for test drive and the vehicle was in amazing condition even for a CPO. After negotiating I decided to purchase the vehicle. While doing so, Andrii went and pulled the vehicle into the shop, covered it and put a bow on it and provided me with amazing customer service! Car felt great and the customer service was even better. The finance manager Ali was very nice as well and explained everything for me. I was out of there in no time with the car registered and ready to go! More

Elijah in service is fantastic Elijah Beavers joined the service department a few months back, and I had worked with him when he was with Mercedes. Elija’s Commitment to customer sa Elijah Beavers joined the service department a few months back, and I had worked with him when he was with Mercedes. Elija’s Commitment to customer satisfaction is unparalleled, and I’m always confident I’m being shot straight in what my car needs and doesn’t need. I already liked my car, now I’m thrilled to bring it in for service too. More

Great Experience Quality dealership. Ralf Berthiez was a pleasure to work with. He was interested in meeting our needs and made sure the car was in perfect condition Quality dealership. Ralf Berthiez was a pleasure to work with. He was interested in meeting our needs and made sure the car was in perfect condition. More

These guys provide the best sales and service hands down! Matthew Tillman is one of the most helpful and honest salesman I've ever had. He worked with me to find the perfect car (340i X-Drive M Sport) for me Matthew Tillman is one of the most helpful and honest salesman I've ever had. He worked with me to find the perfect car (340i X-Drive M Sport) for me and did an awesome job explaining the capabilities and working with my budget. After a year of ownership, I couldn't be more happier. To this day, everytime I go for a service visit Matt still stops by and checks in. It's amazing he can still remember the exact car he sold me with all the addins and features. I will definitely be purchasing my next car from him! When servicing my vehicle, I will only take it to Sean Spicer. I am very specific and detail oriented when I comes to servicing which can be difficult, however Sean alway goes above and beyond to make sure my experience is top notch. Sean consistently displays a level professionalism, knowledgeability, and service that is completely in line with what I expect from a luxury brand like BMW. Thank you taking care of my car Sean! More

WISH THEIR CUSTOMER SERVICE MATCHED THEIR CAR SELECTION I don’t have the energy or vocabulary to describe HOW POOR the CUSTOMER SERVICE was. LONG story short, I drove across three states to buy a car from t I don’t have the energy or vocabulary to describe HOW POOR the CUSTOMER SERVICE was. LONG story short, I drove across three states to buy a car from them... the customer service was SO BAD (rude, condescending, unprofessionaI) I drove 373 miles home NO CAR. I wouldn’t pay a ROOFING COMPANY to NOT roof my house. Why would I pay a car salesman who isn’t trying to sell cars? HOW HARD or AMAZING customer service do you have to have to CLOSE A DEAL with somebody who is driving from 3 states away? JUST TRY NOT TO SCREW IT UP! MISSION FAILED MISERABLY More