BMW of Sterling

Applause for terrific service!! I am submitting this review to help introduce others to one of the most exceptional service professionals that I have ever worked with at Sterling BMW I am submitting this review to help introduce others to one of the most exceptional service professionals that I have ever worked with at Sterling BMW. I have a 3 car history with Sterling spanning over a decade which speaks towards the familiarity with the service and sales teams. Hands down Robin Jones has been "the exception" for any unsatisfied work. Ms Jones consistently steps up to ensure the BMW experience is always first rate. Her knowledge of the process and passion for professionalism is the reason we seek Robin for any interaction with the service team. Thank you Robin for continuing to advance the concept we originally bought into on our first BMW....its more than just being about the automobile buts its the entire BMW culture. Applause to Robin Jones! More

Great experience. Thank you BMW of sterling for the help and the team work! I am very satisfied with the service provided. I would definitely come back. Thank you BMW of sterling for the help and the team work! I am very satisfied with the service provided. I would definitely come back. More

Amazing Service Department! If you ever need service on your BMW make sure to see Sean Spicher! He was so helpful when I had my car in for an issue and made me feel comfortable d If you ever need service on your BMW make sure to see Sean Spicher! He was so helpful when I had my car in for an issue and made me feel comfortable during the entire process of getting it fixed! Thank you so mich Sean for your amazing help! I will be back! More

Very satisfied! On December 18 , I brought my X1 for repair . Previously , I got an appointment suitable for my schedule. Eric Brown took care of me when I arrive On December 18 , I brought my X1 for repair . Previously , I got an appointment suitable for my schedule. Eric Brown took care of me when I arrived . I was registered and given a loaner within minutes. He even went back to the Service Department as I forgotten my remote control in the car . When the job was completed , Eric called and my car was waiting for me . All I had to do is switch cars. All went smoothly and swiftly ! Very good dealership ! More

Beaver Ho is Outstanding!! I had the unfortunate experience of engine failure in my 2013 BMW X3. I called BMW and was put through to Beaver Ho as the BMW "triage" person recomme I had the unfortunate experience of engine failure in my 2013 BMW X3. I called BMW and was put through to Beaver Ho as the BMW "triage" person recommended him as very knowledgable. From the get go Mr. Ho was helpful, honest and extremely attentive. I live over an hour away and he made sure I was in the loupe regarding the progress of my SUV and always responded in a timely manner to me and my husbands texts and emails. Beaver Ho is a true customer advocate and a true professional. BMW has a true asset in this gentleman and I highly recommend him as a service advisor. More

Great experience with Andrii B. I bought my 4 series from BMW of Sterling. From the very beginning Andrii was great with his quick responses and timely emails. I was able to go throu I bought my 4 series from BMW of Sterling. From the very beginning Andrii was great with his quick responses and timely emails. I was able to go through the entire process effortlessly with no surprises when I arrived at the dealership. Andrii really cares about his customers and goes above and beyond to exceed expectations. I highly recommend him and the team at BMW of Sterling I couldn’t be happier with my 4 series. More

Outstanding Service Advisor: Mustophe Mohammad Moses is a true professional and a reflection of the overall service from BMW of Sterling! Responsive to my car's needs, returns calls and advises yo Moses is a true professional and a reflection of the overall service from BMW of Sterling! Responsive to my car's needs, returns calls and advises you of every step required for warranty work. Outstanding service - Thank you, Moses! More

Outstanding service from Sean Spicher!!! Sean is a consummate professional!!! He responds to my text msgs immediately, scheduled me for the free service check in a timely manner and advised m Sean is a consummate professional!!! He responds to my text msgs immediately, scheduled me for the free service check in a timely manner and advised me of their findings very promptly! On short notice, Sean got me a loaner car, contacted my extended warranty company and ensured that they provided the warranty the evidence needed to approve the warranty repair on my car. The car was repaired within the estimated time, Sean gave me!!! Sean does an outstanding job everytime I take my 335i or my wife's X4 in for service or repair. Thanks for always taking care of our cars, Sean!!! Outstanding job all round!! More

Terrible Service Department Took my 550i with 50K miles to this dealership for a coolant leak. They charged me $184 for the diagnostic and quoted me $8,000 in repairs. I then t Took my 550i with 50K miles to this dealership for a coolant leak. They charged me $184 for the diagnostic and quoted me $8,000 in repairs. I then took the car so a respected independent BMW mechanic who diagnosed it for free and fixed the issue for $250. In addition to their issues properly quoting work, this dealership never seems to have loaner cars available, which is ridiculous for an $80K+ car. More

Friendly and smooth experience This is my 2nd X5 with this exact same dealership, 10 years apart. Andrii is very friendly and honest. He made the normally hassal process into a very This is my 2nd X5 with this exact same dealership, 10 years apart. Andrii is very friendly and honest. He made the normally hassal process into a very friendly experience. I will definitely come back to Andrii and this dealership for my 3rd X5 in the future. More