BMW of Sterling

Exceptional service ethics by Robin Robin is the sole reason we have changed our servicing needs for our two BMW vehicles from BMW of Fairfax to BMW of Sterling. She provides her clients Robin is the sole reason we have changed our servicing needs for our two BMW vehicles from BMW of Fairfax to BMW of Sterling. She provides her clients with clear and informative service advice throughout the full scope of the service transaction from drop-off to pick-up. She is highly knowledgeable and clearly respected by both her peers and her numerous clients as we have fondly noted in her interactions with others when we visit the dealership. Her confident and friendly demeanor puts her clients at ease in knowing their "baby" will be well taken care of and returned on time. Most importantly and on a personal level, Robin has taken the time to check on me after she learned I was struggling with some recent medical issues. In this day and age such a connection is rare which only serves to cement our dedication in continuing to be loyal to the BMW brand. Therefore, servicing our "babies" at BMW of Sterling can be directly attributed to Robin's exceptional customer service ethics and to her extremely kind heart. Sincerely, Phyllis and Donnie Stalensky More

Excellent Dealership Wonderful customer service and fair prices! I went in looking for a specific car and BMW of Sterling was able to help me purchase an even better car a Wonderful customer service and fair prices! I went in looking for a specific car and BMW of Sterling was able to help me purchase an even better car at the same price point. More

Best Service and Buying Experience It was a pleasure working with Mr. Andrii Bedratenko to purchase new vehicle. Honest, attentive, professional, knowledgeable friendly, respectful, and It was a pleasure working with Mr. Andrii Bedratenko to purchase new vehicle. Honest, attentive, professional, knowledgeable friendly, respectful, and detailed. Highest marks. Would recommend him to others without reservation. He always returned my calls promptly with detailed and honest answers. I have nothing but great things to say about my experience with him and the dealership. More

Customer review Superb customer service by this gentlemen. Lots of energy and enthusiastic to work with. I am definitely satisfied with the purchase of the vehicle An Superb customer service by this gentlemen. Lots of energy and enthusiastic to work with. I am definitely satisfied with the purchase of the vehicle And will definitely come back. More

Great Leasing Experience I recently acquired my first lease from Sterling BMW and it was by far my best car buying experience. This is my second BMW and this experience was th I recently acquired my first lease from Sterling BMW and it was by far my best car buying experience. This is my second BMW and this experience was the total opposite (in a good way) compared to my first purchase. The staff was knowledgeable, friendly, and patient. The facilities are immaculate. I have since gone back for all my servicing and never have I felt like someone was trying to upsell me like in other dealerships. I'd recommend Sterling BMW to any and everyone. More

Great experience ! My salesperson made the experience hassle free and the delivery was professional. I recommend Sterling BMW to anyone looking for a great BMW exper ! My salesperson made the experience hassle free and the delivery was professional. I recommend Sterling BMW to anyone looking for a great BMW experience. Ownership at this dealership is 5 star. More

Greg Chery is the Man! Actually, my wife and I were impressed with the entire Sterling BMW team, but Greg was outstanding. very knowledgeable, professional, personable and Actually, my wife and I were impressed with the entire Sterling BMW team, but Greg was outstanding. very knowledgeable, professional, personable and most of all patient. One of the less stressful car-buying experiences I've ever had. More

Excellent Customer Service! No other dealer came close to the excellent customer service we received at BMW of Sterling! The Client Advisor-Driton, Finance Manager-Ash and BMW G No other dealer came close to the excellent customer service we received at BMW of Sterling! The Client Advisor-Driton, Finance Manager-Ash and BMW Genius - Nick were wonderful. All of them were so nice, helpful and knowledgeable! Once you buy a car from this dealership you will not want to buy from any other! More

Great customer service Arrive at the dealership to have my BMW looked at because the "check engine soon" light was on. Robin Jones provided great insight and customer servic Arrive at the dealership to have my BMW looked at because the "check engine soon" light was on. Robin Jones provided great insight and customer service for me, she also informed me that there was a recall for my BMW X3 and that this could provide the service on the spot. More

Pure Excellence I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the h I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts. Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business. I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism. I would like to specifically mention: Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine. Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care. Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract. Matthew Tillman, for his expertise in the sales process. More