BMW of Sterling

Worst Dealership I have ever been to They don’t care about the customer at all. You’d rather not buy a car than buy one from here. Rude from the get go pretending as if you cannot afford They don’t care about the customer at all. You’d rather not buy a car than buy one from here. Rude from the get go pretending as if you cannot afford their car at all. Once you buy the car from them, that’s it, no help or support what so ever, even with problems they have caused. More

Most Uninterested I went in to inquire about the 2018 M5 and received the frostiest of sales engagements in my life. The consultant was absolutely uninterested (I won’t I went in to inquire about the 2018 M5 and received the frostiest of sales engagements in my life. The consultant was absolutely uninterested (I won’t name him because he struck me as an absolute rookie - don’t need him to become a fall guy). But the messaging clearly came from his arrogant boss - who in few words implied - get in line, make a deposit and we’ll see. Even if the car is on the floor you won’t get a chance to drive it. Basically purchase a car worth 125K sight unseen or driven. Good job guys - I purchased an MB E63s AMG yesterday. Way to engage a potential customer. More

Airbag recall service I normally don't write these but FWIW. This morning's visit with CSR Josh G. to install a recall item starged badly with Josh asking if I had called t I normally don't write these but FWIW. This morning's visit with CSR Josh G. to install a recall item starged badly with Josh asking if I had called to verify that the part was in. After the customary 20 questions, he finally checked (vs, checking first to save me some time) verifying that the part was not in and informed me that I should have called to verify IF the part was in stock. The conversation went down hill fom there and I left dissapointed that Josh was not in listening mode. Here's what I was suggesting When a customer recieves a recall notification, the customer should arrange fo the appointment at a "location" suited to the customer either on line (which is one of your options) or via telephone. If the system is sufficiently robust, the system should then auto-check the inventory (at that location) to see if the part is available, then send a "come back" notification to the customer that it requires ordering. This eliminates the customer from having to travel to the "location" necessarily. Like i did today. Josh was too insistant that it was my fault for not verifying that the part was in that this idea escaped him entirely. Having worked with some of the best IT Data scientists in the world, this is an improvement idea I pass along to you in the interest of better customer service. Perhaps this will fall to someone who cares about such things? D. Garcia More

Horrible service I called BMW of Sterling service on Monday, November 13th describing a transmission issue with my X5. I asked if I could bring my car in as soon as po I called BMW of Sterling service on Monday, November 13th describing a transmission issue with my X5. I asked if I could bring my car in as soon as possible and get a loaner car while my X5 is being serviced. The person I spoke with, Cynthia, said I could bring my car in on November 16th at noon and that I would have loaner car reserved for me at that time. It's November 16th at 10:30 am and Cynthia said she just learned that it's no longer possible reserve loaner cars. Therefore, I would be without a car indefinitely. More

Exemplary Customer Service for my 30K service I went to BMW of Sterling for the first time this Saturday to get a 30K service for my 750Li. The service provided by Josh Gearhart was exemplary! I w I went to BMW of Sterling for the first time this Saturday to get a 30K service for my 750Li. The service provided by Josh Gearhart was exemplary! I was debating b/w this dealership and the one in Fairfax and boy, did I make the right call. From the moment I drove in the service bay, I was given first class service. Josh listened to my questions, concerns and I could tell that his first priority was to ensure that I am satisfied with the service being provided, and not just trying to make money. He got me into a loaner within a few minutes and kept me informed via phone throughout the service process. He gave recommendations based on the checks performed by the tech but I never felt that he was trying to influence me with the decision. He gave me the information so I can make the call comfortably. With the service I received from Josh Gearhart this weekend, now I won't think about taking my car to any other BMW dealership in the area. BMW of Sterling management is fortunate to have a service advisor like Josh around. Thanks. Syed Hasan More

Failure to replace my airbag (safety recall) twice. Failure to replace the defective part. Recall campaign – Driver front airbag 16V-071 In the last 6 months I schedule 2 appointments with BMW Sterlin Failure to replace the defective part. Recall campaign – Driver front airbag 16V-071 In the last 6 months I schedule 2 appointments with BMW Sterling VA to replace my front airbag. I made the appointments online using the www.bmwofsterling.com website and I received the confirmation (text message) for 06/072017 8:15AM and 11/01/2017 8:00AM. For the both appointments I drop off the car in the morning and I was told that everything is OK and they will contact me when the work will be done. I mention that every time I have to spend 2-3 hours to wait for the company shuttle (BMW of Sterling don’t offer/have a loaner car). Both times I was called around lunch time to be told that I made the appointment in the wrong way using the website and that they don’t have the part (airbag) in stock. I was told that the only way to have my car repaired will be to call the shop and “reserve” the part. When I pick up the car, 11/01/2017 4:30 PM I requested to talk to a manager and then I received the business card of Jessica Eller, but there was no Manager present. Before I made the reservation I checked the website: “Final remedy parts are available. Your BMW center will replace the driver's front air bag module for FREE. Please make an appointment with an authorized BMW center immediately.” (www.bmwusa.com). The car is drivable, but there is a safety concern that I can be hurt but the deployed defective airbag. After the second appointment I received and email confirmation for another appointment for December 21st (almost 2 months from my appointment). More

Helpful and supportive Buying a used car is a stressful and anxiety-inducing experience. We were fortunate to work with Sal at BMW of Sterling who helped make the process s Buying a used car is a stressful and anxiety-inducing experience. We were fortunate to work with Sal at BMW of Sterling who helped make the process smoother and more enjoyable. He worked with us to compare the numerous options and features and select the best vehicle for our needs. I'd buy another vehicle from Sal again. More

Amazing Customer Sales Care Not sure how many still experience the anxiety of car buying/shopping as I have in the past, however this weekend I was definitely put at ease with a Not sure how many still experience the anxiety of car buying/shopping as I have in the past, however this weekend I was definitely put at ease with a VERY patient, professional and understanding sales assistant, Felix Bighem. Felix totally understood my process on purchasing anything major and was able to help me work thru my anxiety to buy a 2018 in one day. Anyone that knows me will agree that my norms and processes can take 4-5 days. When I texted my friends to say I got the vehicle, they could not believe it. I have already told my friends about you and the service I was given at Sterling BMW. Many thanks Felix. More

Outstanding Quality & Care at Service Center! I had been having an on-going issue with my 335I 02 sensor and it wouldn't pass emissions at my local shop. I called BMW Sterling and spoke to the ne I had been having an on-going issue with my 335I 02 sensor and it wouldn't pass emissions at my local shop. I called BMW Sterling and spoke to the new service manager Jessica Eller. Jessica is fantastic and listened to my problem attentively and was fast and efficient in getting my appointment set up and car fixed. She is professional, compassionate and had a great level of customer service in making sure I was completely taken care of.... I greatly appreciated this since I was frustrated about my on-going issue with the sensor. My service manager Andrew Dukes was equally as helpful in making sure I was taken care of and completely satisfied with their service. I highly recommend both Jessica & Andrew at the BMW Sterling service center, they set the bar very high in how they treat their customers... I will definitely be back if I need additional work. More

Don't be fooled by "loaner" car claim. When I purchased my vehicle I asked specifically about the availability of loaner cars and was told that they were absolutely available. All I needed When I purchased my vehicle I asked specifically about the availability of loaner cars and was told that they were absolutely available. All I needed to do is call in and prearrange prior to service. Fast forward to maintenance time, I call BMW Sterling service and explain that I'd like a loaner and that I'm flexible on the date. I am immediately told for services under 2 hours that loaners are unavailable. I show up at the service department and mention this to the service person who says, "Well, I don't sell the cars here." So, if your time and customer service is a major decision point for, don't look to BMW Sterling to uphold anything they say during the sale. For customer service and a service department run right, check out the Penske dealers in Chantilly. I know I'll be back there in 2 years. :) More