Back

BMW of Stratham

Stratham, NH

4.8
876 Reviews

71 Portsmouth Avenue

Stratham, NH

03885

Directions

By Type

Showing 876 reviews

May 30, 2025

First time here and I'd have to say top notch service very friendly very accommodating all around has been a great experience, I would highly recommend to anyone More

by mcogswell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Binit
May 30, 2025 -

BMW of Stratham responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

May 29, 2025

Courteous and professional staff. I love the meticulous service and report service techs have for customers after diagnosing a problem with my car. More

by Nicole D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Czyz and Matt
May 30, 2025 -

BMW of Stratham responded

Hello Nicole, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 28, 2025

Title: Extremely Disappointed – Over $1,100 in Basic Maintenance Missed by BMW of Stratham I recently purchased a used Tesla Model S from BMW of Stratham, NH, and to say I'm disappointed would be an More

by cmf
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Smith, Hsu
May 30, 2025 -

BMW of Stratham responded

Cris, We addressed your concern before, during and after the sales on these issues stated. As the main concerns were the filters at the time of sale, we did discount the car accordingly so you could have them done after you took possession of the vehicle. The brake fluid flush, the 12v battery and the suspension noises were never addressed after the sale as you did reach out with all of your concerns, and these were not included but we did send over a copy of the repair order and multi point inspection when you did reach out after the sale. The multipoint inspection showed that we did all the recommended work that our service department recommended on this used vehicle to get it sale ready. All of the areas that we checked during our inspection process which included the filters, all fluids (including brake fluid), cooling and heating systems, suspension and shock absorbers as well as all wear and tear items which were all acceptable at the time of sale according to NH state inspection standards. I am sorry you felt the need to post this review but if there is anything else you would like to discuss please feel free to reach me directly at 603-395-2703. Thank you, Andrew Morin GENERAL SALES MANAGER

May 30, 2025 -

cmf responded

Andrew, I'm writing in response to your public reply regarding the issues I've encountered with the Tesla Model S I purchased from BMW of Stratham. I am extremely disappointed that I've had to pay an additional $1,410.24 out-of-pocket for repairs after owning the car for only one month. While I appreciate your acknowledgment of the filter concerns and the corresponding discount, several other significant issues arose that, in my opinion, should have been identified during your pre-sale inspection. Specifically, the 12V auxiliary battery failed shortly after purchase. The repair notes on my Tesla invoice state that offboard diagnostics indicated the battery was nearing the end of its lifespan, and proactive replacement was performed. This suggests the battery's condition was detectable and should have been caught by a thorough inspection. Furthermore, the invoice details significant work done on the suspension due to a clicking noise during acceleration and deceleration caused by insufficient lubrication in the half shafts, both front and rear. This repair alone cost $760.44. It's concerning that such a noticeable mechanical issue was not identified and addressed prior to sale, especially given your statement that the suspension and shock absorbers were "all acceptable at the time of sale according to NH state inspection standards." In total, the repairs performed by Tesla on May 28, 2025, included: Brake Fluid Check: $20.50 Cabin Air Filter Replacement: $58.60 HEPA Filter Replacement: $344.20 Proactive Low Voltage Battery Service: $226.50 Addressing Noise & Vibration (halfshaft lubrication): $760.44 Automated Tire Pressure Check and Adjustment: $0.00 The total amount paid was $1,410.24. I understand I purchased the car "as-is" and take full responsibility for that decision, having trusted your process. However, the unexpected and substantial costs so soon after purchase are disheartening, especially considering I traded in a very clean, certified BMW that you were able to easily re-sell. I will privately send you a copy of the full Tesla invoice (Invoice Number: 3000S0013256888, dated May 28, 2025). I would appreciate it if you could review it and consider what you believe would be a fair way to help me with these unexpected expenses. I am confident that some of these issues, particularly the failing 12V battery and the suspension noise, should have been identified during your pre-sale inspection. Once we can agree on a fair resolution, I would be glad to amend my posts and reviews accordingly. I look forward to discussing this directly with you. Thank you, Cris Fernandes

May 28, 2025

BMW of Stratham - Great dealership with excellent service representative. Another outstanding experience with the staff and maintenance experts. The detailed information and videos was very helpful. No hidde More

by hvnlink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Pawl
May 30, 2025 -

BMW of Stratham responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

May 26, 2025

From start to finish, the people of BMW of Stratham provided exemplary customer service. Everyone I encountered made it their mission to make the purchasing process smooth and worry-free. Kevin, my sal More

by Wslannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Shevelin; Prerak Kansas; Haley Heinrich
May 28, 2025 -

BMW of Stratham responded

Hello, we're happy you found our staff Kevin to be so supportive during your experience here at BMW of Stratham. We are always more than happy to assist you if anything else comes up. Take care!

May 25, 2025

Great service team, Adam W and Ken D. It was a nice touch to receive a video recording and explanation of the work. More

by BMW Owner 85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Webster; Kenneth Deem
May 28, 2025 -

BMW of Stratham responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2025

Fantastic dealership! Sales and service is top tier! Looking forward to many more years (and miles) with Stratham BMW! More

by Colleen Blanchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
May 24, 2025 -

BMW of Stratham responded

Hi, we are so happy to read such a great review about BMW of Stratham! We're looking forward to your next visit with us!

May 22, 2025

This is my second time buying a car at BMW of Stratham and both times it has been a very easy, no pressure purchase. More

by sinja5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Devine-Boucher
May 24, 2025 -

BMW of Stratham responded

Hi, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 21, 2025

Pawel went above and beyond when communicating with me on the status of my repair More

by jcharland208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
May 24, 2025 -

BMW of Stratham responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Stratham. We hope you have a great day!

May 15, 2025

Everyone is so nice, the experience was completely hassle free, will definitely be buying from them again in the future More

by jaybelanger99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
May 18, 2025 -

BMW of Stratham responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

1
...