BMW of Stratham

Title: Extremely Disappointed – Over $1,100 in Basic Maintenance Missed by BMW of Stratham I recently purchased a used Tesla Model S from BMW of Stratham, NH, and to say I'm disappointed would be an Maintenance Missed by BMW of Stratham I recently purchased a used Tesla Model S from BMW of Stratham, NH, and to say I'm disappointed would be an understatement. Despite being a returning customer, I was sold a vehicle that was far from properly maintained. Yes, I understand the car was sold "AS IS" and not a BMW—but basic vehicle safety and maintenance should not be optional. I took the car directly to Tesla after purchase for an inspection and was shocked to learn that it required over $1,100 in immediate service to bring it up to standard. Here's just a snapshot of what BMW of Stratham completely neglected: Brake Fluid Check – Not performed Cabin Air Filter Replacement – Neglected HEPA Filter Replacement – Required and not addressed 12V Auxiliary Battery Replacement – Battery was near end-of-life, risking vehicle shutdown Clicking Noise in Suspension – Needed diagnostics and lubrication of both rear half shafts This isn't about minor cosmetic issues—it’s about neglecting essential items that any reputable dealer should verify before selling a vehicle. What’s worse, I felt pressured to close the deal quickly because the "offer" was only good until the end of the month. I didn’t have time for a proper pre-purchase inspection, trusting that a respected dealership would do their due diligence. That trust was clearly misplaced. I urge potential buyers to exercise extreme caution when dealing with BMW of Stratham—especially if you're purchasing a non-BMW vehicle. Their lack of transparency and basic accountability has cost me over $1,100 and left me feeling misled and frustrated. More

From start to finish, the people of BMW of Stratham provided exemplary customer service. Everyone I encountered made it their mission to make the purchasing process smooth and worry-free. Kevin, my sal provided exemplary customer service. Everyone I encountered made it their mission to make the purchasing process smooth and worry-free. Kevin, my salesperson, was not only highly knowledgeable but, just as importantly, kind. He patiently answered all my questions from our initial meeting to returning subsequent phone calls as we navigated the process. He cared about me as a person and my experience as a customer. Buying a car can often be stressful because as customers we anticipate, and often experience, a high-pressure and even disrespectful environment. That is completely nonexistent at BMW of Stratham; in fact, quite the opposite. I give them all my strongest recommendation. More

Great service team, Adam W and Ken D. It was a nice touch to receive a video recording and explanation of the work. It was a nice touch to receive a video recording and explanation of the work. More

Fantastic dealership! Sales and service is top tier! Looking forward to many more years (and miles) with Stratham BMW! Sales and service is top tier! Looking forward to many more years (and miles) with Stratham BMW! More

This is my second time buying a car at BMW of Stratham and both times it has been a very easy, no pressure purchase. and both times it has been a very easy, no pressure purchase. More

Pawel went above and beyond when communicating with me on the status of my repair the status of my repair More

Everyone is so nice, the experience was completely hassle free, will definitely be buying from them again in the future free, will definitely be buying from them again in the future More

The complete lack of preparation from Pawel when I brought my vehicle for TPMs sensor installation was only bested by a gross attitude of condescension that he met me with when confronted over his eas brought my vehicle for TPMs sensor installation was only bested by a gross attitude of condescension that he met me with when confronted over his easily avoidable blunder. More

I had an unfortunate incident with my new BMW when I moved to New England. Adam was fantastic to work with and I am super excited that this will be my new BMW dealership. moved to New England. Adam was fantastic to work with and I am super excited that this will be my new BMW dealership. More

Binit was amazing. I was helped immediately, escorted to the waiting area and my car was ready in half the time projected. I’ve been to other BMW dealerships in the ar I was helped immediately, escorted to the waiting area and my car was ready in half the time projected. I’ve been to other BMW dealerships in the area over the past year and I’ll definitely be using Stratham in the future! Congrats on a great hire! More