BMW of Stratham

Service was good, however customer service definitely leaves something to be desired. It would appear at drop off and pick up, there are a lot of customer service representatives wandering around but no leaves something to be desired. It would appear at drop off and pick up, there are a lot of customer service representatives wandering around but no one willing to help or even speak to you. I waited 10 minutes to just hand my keys off and speak to someone after passing five employees, and 20 minutes for pickup. Once you actually make contact with someone they are very cordial and courteous. More

Would be a five but the “free” car wash and cleaning detail guy broke my floor at hold down, didn’t vacuum, under/around mat, and left it lying loose. What is disappointing is no one was informed and I detail guy broke my floor at hold down, didn’t vacuum, under/around mat, and left it lying loose. What is disappointing is no one was informed and I didn’t notice until I got home and the mat moved as I exited the car. Texted my advisor three days ago with no response. Completely disappointed in several ways. An employee that breaks something and doesn’t tell anyone, no one inspecting the work, and advisor that didn’t respond. More

It was easy to make an appointment, staff was friendly and courteous. Overall good experience. and courteous. Overall good experience. More

Frank, the salesman, and his finance and tecnology support colleagues were amazing. They actually made the process enjoyable. They were all friendly, efficient, and professional. I will definitely rec support colleagues were amazing. They actually made the process enjoyable. They were all friendly, efficient, and professional. I will definitely recommend the dealership to friends and associates. Thank you! More

Efficient, pristine, and service professional, Matt, is the best. Very happy with this great location. the best. Very happy with this great location. More

Process was very smooth dropping my car off and obtaining a loaner car. Matt was my service agent and was very professional. He was very patient and took the time to explain things to me. When I picked my ca a loaner car. Matt was my service agent and was very professional. He was very patient and took the time to explain things to me. When I picked my car up I was pleased to see it had been washed. Thank you Stratham BMW for taking care of me! More

The process of scheduling an appointment to checking in to obtaining a loaner vehicle is so effortless. My Service Advisor, Pawel C. Is always pleasant to work with and looks ahead to note future work and to obtaining a loaner vehicle is so effortless. My Service Advisor, Pawel C. Is always pleasant to work with and looks ahead to note future work and if okay to include during same appointment. More

The dealership was so friendly, accommodating, very knowledgeable. The process was flawless and they set me up with someone who showed me everything about the car. Excellent service I will be returning knowledgeable. The process was flawless and they set me up with someone who showed me everything about the car. Excellent service I will be returning for all my car needs. More

Using this dealership since 1995. Well organized and systematic. Friendly, helpful and very service oriented. Well organized and systematic. Friendly, helpful and very service oriented. More

I came in a couple days ago and the service was excellent! Very fast and super friendly excellent! Very fast and super friendly More