BMW of Stratham

I wouldn’t deal with these people. Literally after spending lots of effort and several weeks buying a car here, and getting a text saying “Congratulations on your new BMW” - they then Literally after spending lots of effort and several weeks buying a car here, and getting a text saying “Congratulations on your new BMW” - they then turned around and sold it to someone else that day. While they did acknowledge their mistake, their apology was to try to sell me a 540 for $20k more than the one I “bought”. I drove about an hour here with my 7 year old son. In fairness it was close to closing, but they wouldn’t even talk to me about a car. I should have known then to run. I came back a few weeks later and after looking over several cars settled in a BMW 540 M Sport. They wouldn’t let me drive the 540 as it hadn’t been through their shop. Regardless, I made an offer on the 540 (I offered full asking, just requested they meet competing dealers trade in for my car). They didn’t match my trade in, so I told them I was going with the competitors A6. However Susan kept contacting me to try to make a deal on the 540 over multiple days. On a Tuesday night she asked if she could meet the trade-in would I buy the 540. I said yes and that I’d give a deposit on the same day and come back in (for a 3rd time) to drive, but would make a deposit. She told me she’d have to ask her manager for trade in the morning. I received a text saying “congratulations on my new BMW” from Susan. She said she cleared it with her manager. This was at like 10AM. She said she would send me the link for a deposit. At around 2 pm I sent her a text I hadn’t received the link to send the deposit. Then like an hour later she said her manager sold it that morning. I spoke with the manger and he said he’s give me a great deal, then tried to sell me a 540 that was like $20000 with a very small discount (this 540 is still on their lot almost 2 months later). To make matters worse, the A6 I was looking at from their competitor sold that day as told them I was buying the BMW. Regardless, I ended up purchasing a Cayenne S - not from BMW Stratham! More

The service was fine quickly and I enter a clean vehicle. Loved it. Pleasant workers there and Adam was very nice. Loved it. Pleasant workers there and Adam was very nice. More

The service dept including all personnel have always been very accommodating and professional. All work performed has always been as described and completed ina timely manner. Always satisfied. very accommodating and professional. All work performed has always been as described and completed ina timely manner. Always satisfied. More

Completed changing oil, replacing brake fluid, aligning tires, rotating and balancing tires and all warranty checks one hour quicker than quoted. Good Job!! tires, rotating and balancing tires and all warranty checks one hour quicker than quoted. Good Job!! More

BMW of Stratham has an wesome service department! They most definitely exceeded my expectations! Matt was awesome! They most definitely exceeded my expectations! Matt was awesome! More

Fantastic experience from Jackie in internet sales to Steve Hazard In sales. Steve in business and last but not least Haley who translated the touch screen on the dashboard. One of the best experiences I Steve Hazard In sales. Steve in business and last but not least Haley who translated the touch screen on the dashboard. One of the best experiences I’ve ever had at an Automobile dealership. More

Excellent service from beginning to end! 🌠 Everybody was very professional and courteous and very precise with their explanations.Was able to wait while service was done and was on my way 🌠 Everybody was very professional and courteous and very precise with their explanations.Was able to wait while service was done and was on my way in an hour and an half!Will definitely go back. Also plenty of refreshments and good coffee,soda’s ,etc while you wait. Very fair price!!🌠 More

Had my just purchased CPO from an out of state dealer inspected, for state inspection. They found and fixed several issues that should have been repaired before it was listed as a CPO BMW by the other de inspected, for state inspection. They found and fixed several issues that should have been repaired before it was listed as a CPO BMW by the other dealership. This was my first experience with this dealership, but I will certainly be trusting them with my vehicle again in the future. More

Always respectful and courteous staff. Take care of their customers with respect and mutual respect. Important thing that is often forgotten in this world, I drive out over 45 mins to go j Take care of their customers with respect and mutual respect. Important thing that is often forgotten in this world, I drive out over 45 mins to go just to this dealership because of their professionalism! Well done BMW Stratham hope to stay a loyal customer More

Good service and sales staff at BMW Stratham. Steve in sales is very knowledgeable and helpful. Steve in sales is very knowledgeable and helpful. More