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BMW of Stratham

Stratham, NH

4.8
866 Reviews

71 Portsmouth Avenue

Stratham, NH

03885

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Showing 866 reviews

June 25, 2023

Gary Eckard and his Service Team are the best. We take both our vehicles in for maintenance and repairs. Have for many years. Please ensure that Gary gets this feedback. More

by Karl Waibstadt
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gary Eckard
Jun 27, 2023 -

BMW of Stratham responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 24, 2023

They have good people in the service dept and in the shop itself. Good to do business with them More

by phindman
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adam Silvani
Jun 27, 2023 -

BMW of Stratham responded

Thank you for being our customer, we appreciate your kind words!

June 24, 2023

I have always found them to be prompt , reliable and transparent to their customers. Good job More

by TJCMEUSA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adam Webster
Jun 27, 2023 -

BMW of Stratham responded

Thank you for being our customer, we appreciate your kind words!

June 22, 2023

Service department very courteous and go to great lengths to ensure satisfaction. Matt is a great asset to that department More

by Mtay
Service Time
Recommend Dealer
Yes
Employees Worked With
Matt Vafeas
Jun 24, 2023 -

BMW of Stratham responded

Thank you. We're glad that you had an excellent experience with your recent service visit.

June 21, 2023

The service rep was very nice and receptive. I had to wait an hour past the estimated time which involved a recall for which I did not receive notice so unexpectedly I was there 4 hours. More

by Khiva
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Pawel
Jun 24, 2023 -

BMW of Stratham responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 20, 2023

I like the hospitality but the suv I look at was advertised but couldn’t test drive so it was a waste trip.It was supposed be worked on but not yet. More

by Sandpond12
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve James
Jun 21, 2023 -

BMW of Stratham responded

Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mark Wilkins General Manager MWilkins@Group1Auto.com

Jun 21, 2023 -

Sandpond12 responded

If you want more info I don’t text you can call me at 2074685725

June 17, 2023

Very easy to work with, no pressure sales, very accommodating and found the car I was looking for. More

by JohnC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin in sales and Thom in finance
Jun 20, 2023 -

BMW of Stratham responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2023

My appointment took 2. 5 hours for a state inspection sticker.. and I even made an appointment. Crazy. It used to take 10 minutes for an inspection, and you didn't even nee More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Overall
Jun 21, 2023 -

BMW of Stratham responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mark Wilkins General Manager mwilkins@group1auto.com

June 15, 2023

Excellent service mechanical service but car wash: was a disappointment debris on the interior rugs. The exterior wash need elbow grease, bird droppings, bug splatter and dirt not cleaned off. The wash app More

by A F Lupo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Jun 19, 2023 -

BMW of Stratham responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 09, 2023

I found people friendly and helpful. Agents and others all seem to have a positive attitude. More

by Shaymayer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Jun 15, 2023 -

BMW of Stratham responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

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