BMW of Stratham

On my recent service visit, Service Agent Adam Webster did an excellent job explaining the recall and maintence needs of my vehicle. did an excellent job explaining the recall and maintence needs of my vehicle. More

My appointment was 7 AM Pawel was there To meet me go over the service is being done today and got me into my rental car so I could make it to work on time very important to me over the service is being done today and got me into my rental car so I could make it to work on time very important to me More

Adam in service was excellent. Scheduling service was easy and Adam handled issues professionally. Overall a top star. Scheduling service was easy and Adam handled issues professionally. Overall a top star. More

BMW of Stratham was excellent to work with. The used car we originally purchased through them had a few problems and they went above and beyond to make everything right. Everyone from their sal The used car we originally purchased through them had a few problems and they went above and beyond to make everything right. Everyone from their sales associates and managers to their service department was very friendly and helpful. More

Adam in service is great always gets me in and out fast. Better experience here than at other bmw service dealerships. Better experience here than at other bmw service dealerships. More

This is a long review but it’s worth reading to anyone considering bringing their cars to this poorly run dealership If you care about your car and your hard earned money that goes into maintaining yo considering bringing their cars to this poorly run dealership If you care about your car and your hard earned money that goes into maintaining your car, i don’t recommend bringing your car here . Although I have only brought my car in for warranty work, my car has been back in forth in this dealerships service center for at most 3 and a half weeks . Originally I went in because I had 2 errors codes for my fuel tank vent valve and low voltage battery issues , they fixed my fuel tank vent valve but not my battery issue. My boyfriend whom actually works on BMWs for a living went into the service center with me to explain to the service advisor what was happening and what was causing it; Pawel the service advisor was telling my bf it wasn’t that… mind you this guy is just a SA he doesn’t even work on the cars and my bf knows these cars inside and out so my bf already had a bad impression of sketchy on this guy. He let it slide because he would’ve fixed it for me but since it was under warranty why not use my warranty until it expires right? Well the second time I went here they were diagnosing my car for the battery issue now, they decided my alternator was bad when my dashboard clearly states low voltage battery discharge.. so I take my car home for a day and a half… surprise my car is having rough start and battery discharge codes again. So this time I know for certain my battery is dead which all along my bf knew just decided to let the SA think he knew what he was talking about. I get in contact with the SA and told him what happened. In the meantime my boyfriend took the initiative to actually see if they had tested my battery and it was actually good. He took the battery out of my car and got it tested. Surprise, the battery is bad. This time around I’m angry, i haven’t owned this car for even a full year and my battery is dead, the battery is a year old!! So I research and find BMW has a 2 yr warranty on my battery , yay good for me. But instead MY BATTERY ISNT UNDER THE WARRANTY BECAUSE BMW PAID TO REPLACE THE BATTERY BEFORE I BOUGHT THE CAR ! What’s the point in a “2 year warranty” on a battery that a customer can’t use ?? Curious to know the answer to that lol I even went to the service manager to clarify that, and in return he tells me well we might be able to give you a discount on a new battery. If you think for one minute I’m gonna buy a battery from a dealership who refused to replace my battery That clearly states 2 yr warranty on battery you have lost your mind. I got the same battery that has a 4 yr warranty elsewhere. My car runs beautifully now and with a brand new battery better then BMW oem. Never again will my car be at this dealership. More

Brought my X1 in with a concern about vibration when braking a high speeds. A detailed inspection was done showing that there was still a substantial amount of brake left and that brakes were safe. I ha braking a high speeds. A detailed inspection was done showing that there was still a substantial amount of brake left and that brakes were safe. I had option to replace or wait a while. I felt that the analysis was truthful and opted to wait. More

I purchased pre-owned certified BMW with $15k miles from BMW Stratham. Their financial service rep Pamela Crocker sold me on purchasing the additional Maintenance Program Upgrade. We talked at length abo BMW Stratham. Their financial service rep Pamela Crocker sold me on purchasing the additional Maintenance Program Upgrade. We talked at length about its coverage and that it covered brakes and windshield wipers. My car light came on that I am in need of brakes and the dealership told me my warranty doesn't cover brakes. I had to go dig out the paperwork to find my statement on the additional warranty. Unfortunately it doesn't list what is covered but when you google the BMW MPU it all states clearly that brakes are covered just as they had sold me the warranty. I sent all this information to Matt at BMW and he continues to tell me it is not covered. I called BMW corporate and they said yes, I do have the coverage. So I went back to BMW Stratham told them that the corporate office said yes I have it and now they don't respond to me. They just don't want to honor the warranty they sold me?! More

The service is very good and the work is always done in a timely manner. timely manner. More

Frank Albert is the reason I keep going back to BMW Stratham. He will jump threw hoops to make his customers happy. Frank knows how to make the process as painless as possible. Frank’s customer serv Stratham. He will jump threw hoops to make his customers happy. Frank knows how to make the process as painless as possible. Frank’s customer service is the reason I keep coming back. More