
BMW of Stratham
Stratham, NH
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Great sales and service experience! Friendly, helfpul, can-do attitude. Any issues, if they arrise, are handled promptly and professionally. I will continue to be a customer in the future. can-do attitude. Any issues, if they arrise, are handled promptly and professionally. I will continue to be a customer in the future. More
I wnet in for an oil change and few other things. Adam told me that they need to fix the left axel of my car and it was covered by my CPO warranty. In no time he got me a loaner vehicle and I didn't have told me that they need to fix the left axel of my car and it was covered by my CPO warranty. In no time he got me a loaner vehicle and I didn't have to wait. I've been loyal cutomer to BMW of Stratham and by far Adam provided the best customer experience! More
Stratham BMW has an Excellent Service Department!They Stratham BMW has an Excellent Service Department! They work hard to take care of their customers. I am always pleased with the work they perform. Stratham BMW has an Excellent Service Department! They work hard to take care of their customers. I am always pleased with the work they perform. I recommend them highly. A++++ BMW Service. More
So enjoyed working with Alline at a very busy time of the year! She accommodated my travel schedule and worked around so many changes in timing graciously year! She accommodated my travel schedule and worked around so many changes in timing graciously More
I just purchased my first BMW from Alline and I was very pleased. She was very professional and ensured that I had all of my questions answered. She helped me find the perfect vehicle that was just right fo pleased. She was very professional and ensured that I had all of my questions answered. She helped me find the perfect vehicle that was just right for me. She and her team were very knowledgeable and the experience I had made it much easier. I will be back! More
Alline and Scot, where wonderful to work with buying my third BMW. Also Matt in the service department was professional and made my service experience run smoothly third BMW. Also Matt in the service department was professional and made my service experience run smoothly More
Unusually Pleasant Experience! I just purchased my 7th BMW. And my recent experience at Stratham BMW was by far the best! Instead of the normal tension between myself and the sale I just purchased my 7th BMW. And my recent experience at Stratham BMW was by far the best! Instead of the normal tension between myself and the sales staff, I felt like I was having a discussion with good friends. Alline Jurewicz was may salesperson who was helpful, polite, and charming. She was supported by Frank Margolis who also worked to help me. Both made me feel that I was being honestly treated and worked to resolve the initial problems I had with the car. Having shopped several dealers, Stratham BMW also gave me the best deal. I left feeling like part of the family...how novel. More
Great Place. Bought TWO vehicles in same day A man named Stephen helped us and we actually bought TWO cars from this dealership. Stephen was very pleasent and helpful and I would night reccomend A man named Stephen helped us and we actually bought TWO cars from this dealership. Stephen was very pleasent and helpful and I would night reccomend him again. Everyone on staff was very friendly and welcoming. More
Awesome Place and Experience First off I must say that being 36 years old I have purchased my fair share of vehicles since I was about 17, so I am very familiar with the process a First off I must say that being 36 years old I have purchased my fair share of vehicles since I was about 17, so I am very familiar with the process and how things usually flow when you make the choice to walk into any car dealership. Usually what one might feel would be anything the opposite of excited and confident because the process of buying a car just includes so much more then what’s on the surface. The ticket price if you will! IRA in Exeter NH, has really surpassed my expectation of what I find to be the most important facet of any retail experience, Customer Service! Not only that but every aspect of this car buying experience from correspondence to financing was the easiest we’ve ever had. Initiating contact at first via email, from the first response back from ‘Tricia’, The Sales Manager, the experience was phenomenal. Not only was she very fast and proficient but extremely kind and made us feel she was doing all she could do to facilitate the whole first step of coming in for a test drive and filing the first of the credit papers so fantastically easy and smooth. I really enjoyed their online options too as their site was very easy to navigate and we were able to submit an application for credit as well as find out what they might be willing to give us on a trade for our then car, a 2009 MINI Cooper. It just very effectively removed that first step of the whole process and allowed us to have our foot in the door already so to speak when we first visited the dealership. We live in Southern Maine and did a lot of due diligence and research about all the cars and all the car dealerships around us and what their inventory was. My mother drives a Mercedes Benz C300 Sedan and when she bought her’s I instantly feel in love with it and very much wanted one for my own when it came time to inevitably purchase a new car. IRA by far had the largest and BEST selection of high end luxury pre-owned vehicles at very great prices and just happened to have a C300 Diamond Silver Benz that most definitely caught our eye. Now I know that everyone’s financial situation is different and everyone’s car buying experience is therefore going to differ. I SO get that. It’s just why once more, IRA and in connection BMW of Stratham DESERVE so much xxxxxxfor doing anything and Everything to get our loan approved and the sale pushed through. We got into an awful snafu where a bank from out of state lost all of our payments we had been sending them and without a certified ‘Letter of Repossession’, an email, or phone call they contracted with a third party repo person from Massachusetts who came and took our then Jeep right out of our driveway without a word or note. We OfCourse contacted the bank and according to their system they hadn’t received a payment in several months which we knew to be wrong as we are very on top of our finances. Being out of state we chose to use ‘Western Union’ money orders to make our payments. HUGE MISTAKE.. but I digress. We got a hold of ‘Western Union’ headquarters and requested all of the receipts of where these money orders had been cashed and all were indeed cashed by this particular Credit Union. On top of that my personal bank had records of the money orders I sent through them which were never cashed. Unfortunately for us it took almost two months for ‘Western Union’ to provide the money order receipt’s that we needed to prove who cashed them and where, and even though we were in constant communication with the bank that lost our money, and they promised they’d keep notating the account, they went ahead and treated it just like any other repo and ended up selling the Jeep at an auction and turning around and saying we owed them the remaining balance on the vehicle and also ended up reporting to the three major credit agencies that we were delinquent and negligent in our payments . Suffice to say the damage was done and our credit took a major hit all because of this financial institutions ineptness. It was very upsetting to us and we felt very defeated being beat down by a system that is supposed to work but instead caused us much grief and frustration after always paying our payments on time. IRA and BMW of Stratham, the whole team, Tricia, the sales manager, Leo the sales representative, and Geoff Garden the Finance guru did everything and anything to make sure we were approved for our loan and that we got into the car we wanted. Being completely honest and upfront about every aspect of the buying process we always felt that all parties involved were truthful and helpful rather then pushy or manipulative as is the reputation for most car sellers. This is truly by far the best and easiest car buying experience we’ve ever had and we highly recommend these dealerships to anyone. They gave us $2100 for our trade in, a fantastic interest rate, and were able to offer a very long Service Agreement that completely covers the whole car no matter what. A sigh of relief when driving a luxury car. No matter what might happen in someone’s life financially they take that into account and go the extra mile to actually help you rebuild what’s rightfully yours. Thanks SO MUCH for everything! You’re all GREAT! 🤗💙 More
Should have learned a lesson with first terrible service ex! Terrible & unprofessional service!! We are on our 5th BMW; our first 2 from BMW of Stratham, 2 others from Tulley’s BMW in Nashua, and now our 5th fro Terrible & unprofessional service!! We are on our 5th BMW; our first 2 from BMW of Stratham, 2 others from Tulley’s BMW in Nashua, and now our 5th from Stratham. We switched dealerships from Stratham to Tulley’s partly because we lived closer to Nashua and also because we had quite a few bad experiences with the service department back in the 90’s. So here we are with our 5th, a 2019 X3M40, purchased in Stratham in November 2018. We recently moved closer to Stratham but we also truly liked dealing with Scott Murby (we’ve known each other for 20+ years now.). He’s always gone out of his way for us and we trust him. He’s a nice guy. First day we picked up the X3, we saw that the inspection sticker had the wrong month & year on it. I called Scott and then had to call service. I left 2 messages with service and had to call back a third time to set this appointment up. We had to wait 3 hours for them to change the sticker. We noticed that the exhaust pipes which were painted black were starting to peel so we showed Paul, the service tech and he said that’s normal! We set another appointment to come back to have new tail pipes installed. The appointment was set for this past Monday at 7:30am so we could get right in and not experience another 3 hour wait. I showed up at 7:30am and granted it snowed Sunday late into the day but wouldn’t you think a business would be prepared to deal with the snow removal before they opened? When I pulled in at 7:30am sharp, the parking lot was just being plowed and the service entrance was being hand shoveled by a man who walked over to me to tell me that I’d have to come back in a couple of hours or some other day because they were “experiencing in climate weather.” I asked why no one called to let me know. He said they just found out that it had snowed! He pulled a pad out of his pocket to take my name and number, which I explained they already have since I have an appointment but he was adamant in wanting my name so they could call me. I never received a call back from the service department. I left a voicemail (probably shouldn’t have so soon) for Scott as I was driving home. I never received a call back from him. Needless to say we are so dissatisfied with BMW of Stratham. My husband and I are really kicking ourselves for not staying with Tulley’s. They are professional and their service department is top notch. Love BMWs but not BMW of Stratham, Cheryl & Mark Downing More