BMW of Stratham

Caveat Emptor My family has purchased various vehicles from this dealership since 2001 with excellent service and care. We recently purchased our 2nd X5 from them My family has purchased various vehicles from this dealership since 2001 with excellent service and care. We recently purchased our 2nd X5 from them and had a surprisingly poor experience. I chronicled our issues in a letter to the manager of the dealership (Ken Connor) and received an impersonal “boilerplate” response. His canned response to my message speaks volumes. With none of my issues addressed by the manager, it seems that the customer service concerns that I had are, in fact, systemic. To top it off, the end of the message contained a plea to be sure to service my vehicle there. This made his response feel even more tone deaf and dismissive. For all I know their service department may not be suffering the same fate as their sales department, but I'll be staying away for the foreseeable future. After reading reviews on various social media it's apparent that I am not alone with my experience and observations. It's sad to see such a great delership take such a wrong turn. Hopefully enough people will complain to initiate change for the better in the future. More

great knowledgeable and caring sales staff wonderful experience with knowledgeable and professional salesperson. got a great deal with understanding staff. have been to Stratham BMW 3 times and wonderful experience with knowledgeable and professional salesperson. got a great deal with understanding staff. have been to Stratham BMW 3 times and have always had an easy and enjoyable experience More

Very Happy Great service. Easy to schedule and was informed with updates during my wait. I paid for the extended maintenance when I purchased the car but if I ha Great service. Easy to schedule and was informed with updates during my wait. I paid for the extended maintenance when I purchased the car but if I had to pay out of pocket it would have hurt! More

BMW Scheduled Maintenance Service appointment was set up easily and quickly. Service advisor was knowledgeable, courteous and thorough. All my questions were answered. Vehic Service appointment was set up easily and quickly. Service advisor was knowledgeable, courteous and thorough. All my questions were answered. Vehicle work was completed in just 1 hour and I received a very nice complimentary first aid kit! More

Honest My recent issue was handled through warranty in addition to the next major service. I was met with honesty, courtesy and professionalism, which was g My recent issue was handled through warranty in addition to the next major service. I was met with honesty, courtesy and professionalism, which was greatly appreciated. More

Radiator hose change While they were not able to fix immediately due to parts availability, they offered us a loaner for the three days. Jason our service manager was sup While they were not able to fix immediately due to parts availability, they offered us a loaner for the three days. Jason our service manager was superb. More

Stratham NH BMW Service Department Being a first time customer, my first impression could not be any more positive. Both the service technician and manager were genuine, honest and fair Being a first time customer, my first impression could not be any more positive. Both the service technician and manager were genuine, honest and fair - that's not easy to come by these days. So thanks again and you earned a repeat customer today. More

Fast and no BS Stopped in unexpectedly to Ira pre owned of Exeter to see what they would give me on an early lease trade in. The lease was originally from a differen Stopped in unexpectedly to Ira pre owned of Exeter to see what they would give me on an early lease trade in. The lease was originally from a different dealership. They gave me a fair price for my vehicle and I chose a pre owned vehicle from their selection. There was no reason to haggle as the prices were clearly marked and competitive. They advised me the vehicle I would be purchasing need some repairs (brakes and rotors). These were fixed with no price adjustment and cost to me. The day I picked up the vehicle went smooth and all the paperwork was ready and completed in about 20 minutes. Overall a very smooth process and I would recommend to anyone. When the time comes, I will be back to purchase another vehicle. This review says it is for BMW of Stratham but the dealership I went to was Ira pre owned in Exeter, they are owned by the same company. More

Maintenance The service representative Krystal was excellent and the service was excellent. I purchased the car second hand from another dealer and this is my sec The service representative Krystal was excellent and the service was excellent. I purchased the car second hand from another dealer and this is my second time having my car serviced at This dealership and I will definitely be returning More

Best service department! By far the best service department! They are attentive and very professional. I pulled in one day with a low oil light and they quickly got a tech to By far the best service department! They are attentive and very professional. I pulled in one day with a low oil light and they quickly got a tech to add a quart right there! I have owned my 650i for 6 years and I have never been disappointed with their team of experts! More