BMW of Stratham

I purchased pre-owned certified BMW with $15k miles from BMW Stratham. Their financial service rep Pamela Crocker sold me on purchasing the additional Maintenance Program Upgrade. We talked at length abo BMW Stratham. Their financial service rep Pamela Crocker sold me on purchasing the additional Maintenance Program Upgrade. We talked at length about its coverage and that it covered brakes and windshield wipers. My car light came on that I am in need of brakes and the dealership told me my warranty doesn't cover brakes. I had to go dig out the paperwork to find my statement on the additional warranty. Unfortunately it doesn't list what is covered but when you google the BMW MPU it all states clearly that brakes are covered just as they had sold me the warranty. I sent all this information to Matt at BMW and he continues to tell me it is not covered. I called BMW corporate and they said yes, I do have the coverage. So I went back to BMW Stratham told them that the corporate office said yes I have it and now they don't respond to me. They just don't want to honor the warranty they sold me?! More

The service is very good and the work is always done in a timely manner. timely manner. More

Frank Albert is the reason I keep going back to BMW Stratham. He will jump threw hoops to make his customers happy. Frank knows how to make the process as painless as possible. Frank’s customer serv Stratham. He will jump threw hoops to make his customers happy. Frank knows how to make the process as painless as possible. Frank’s customer service is the reason I keep coming back. More

My experience started with BMW of Stratham with Kevin, my salesperson. I have been looking for a specific color and feature combo in a 2022 BMW X5M Competition. After finding the car through an internet se salesperson. I have been looking for a specific color and feature combo in a 2022 BMW X5M Competition. After finding the car through an internet search on their lot, I reached out to Kevin to inquire about the vehicle. I told him that I would agree to full MSRP for the vehicle plus their dealer fees. Between that and my Tier 1 credit rating, this should have been an easy transaction. Well, unfortunately, it was not. Living in Atlanta, I am over 1200 miles away. Kevin told me that they DO NOT, under any circumstance, do remote deals and that I would have to book a flight to New Hampshire to fly their to sign the paperwork. He also would not arrange any of the shipping, leaving that to me to find, arrange and pay for outside of the deal. Once we agreed on the price, he was very pushy about getting him the down payment, prior to them even showing my rates for the financing through BMW finance. Just stressful when it didn't need to be. After getting everything done with the financing and down payment, which I did within an hour, it seemed more and more difficult to get a hold of him. Once I started looking at flights, he then gave me specific windows where they can do my paperwork. Not only do I need to fly to New Hampshire to do something that every other dealership is doing remotely, but now I can only sign the paperwork for very specific dates and times? I continued to push back on coming up there. I just can't believe that this is the way this company does business. He assured me that they are a part of a Publicly traded company (Group 1 Automotive) and that the entire company has a policy against it. I told him that I was going to reach out to corporate and he told me I'd be wasting my time. My response was, "If I'm going to waste an entire day of my life traveling to your dealership, for something that can be done remotely, than I am willing to waste 30 minutes being told no by your company." After calling Group 1 Automotive, I was referred to the area director who is over their dealership. To no surprise, he told that what Kevin has been saying is NOT true and that they would be happy to do the deal remotely. I'm not sure why Kevin insisted on living up to the stereotype of car dealers being sleezy and untrustworthy, but he sure did. Perhaps it was because they didn't want to pay for a third party signing company. Or, perhaps it was because something was wrong with the car and by the time I waste a day of my life coming to get it, I would just take it anyway. These are the questions that ran through my head as I waited for my vehicle to arrive. Arranging the transportation myself left me with tons of anxiety. What happens if it arrives damaged, what do I do? The car arrived dirty and unwashed and with a completely empty tank of gas. I have bought dozens of new cars in my life and this was a first! The best part was calling Kevin to tell him that the regional director said we can do the deal remotely through a company called Mavsign. He said he's never heard of that before and then only 2 minutes later he referenced the company and their procedures forgetting his prior statement. I'm assuming BMW of Stratham knew that I'd never be in for service and that I would never buy a car from them again, and this is why I was treated so badly. With all that said, there was a lady in their office helping me with the paperwork named Pam that was very nice. More

Pawel, Service Representative, was very good. We have always had a good experience at this Dealership. We have always had a good experience at this Dealership. More

The service dept was Fantastic, especially Matt the device writer. Did everything, plus washed car. And delivered on time Totally happy with him and BMW!! device writer. Did everything, plus washed car. And delivered on time Totally happy with him and BMW!! More

Very prompt service and very friendly. The waiting area is spotless. Service advisor also professional. is spotless. Service advisor also professional. More

Very nice people to work with I am very thank full of service from the them service from the them More

We had service done on our car and staff was great, professional, knowledgeable and friendly, and kept in touch throughout the whole process. professional, knowledgeable and friendly, and kept in touch throughout the whole process. More

Excellent Service! Matt my Service Advisor was thorough and answered all my questions. Highly recommend! and answered all my questions. Highly recommend! More