BMW of Stratham

Excellent The best people .no pressure I drove all the way from mass.just to see if I liked something and by the time I met Mike and Steve I bought two cars... The best people .no pressure I drove all the way from mass.just to see if I liked something and by the time I met Mike and Steve I bought two cars... More

Scheduled maintenance I used the valet service that BMW of Stratham offers. Believe it or not but they drive a loaner car down to my house in Ipswich, MA and pick up my BMW I used the valet service that BMW of Stratham offers. Believe it or not but they drive a loaner car down to my house in Ipswich, MA and pick up my BMW 428. The driver is very nice and after two minutes of paperwork; he was on his way back to Stratham. I got my interior detailed at the same time which cost $199. They did a great job. More

Great to deal with Scot, our salesman was a pleasure to work with. He was very knowledgeable regarding vehicles and programs. Will highly recommended Scot and the Strat Scot, our salesman was a pleasure to work with. He was very knowledgeable regarding vehicles and programs. Will highly recommended Scot and the Stratham team to others in the market rather then dealing with other competitors in Southern NH. More

Service follow up Outstanding overall service. The follow up, the timeliness, the cleanliness of vehicle upon return and the pick up and delivery is all just amazing a Outstanding overall service. The follow up, the timeliness, the cleanliness of vehicle upon return and the pick up and delivery is all just amazing actually. More

Caveat Emptor My family has purchased various vehicles from this dealership since 2001 with excellent service and care. We recently purchased our 2nd X5 from them My family has purchased various vehicles from this dealership since 2001 with excellent service and care. We recently purchased our 2nd X5 from them and had a surprisingly poor experience. I chronicled our issues in a letter to the manager of the dealership (Ken Connor) and received an impersonal “boilerplate” response. His canned response to my message speaks volumes. With none of my issues addressed by the manager, it seems that the customer service concerns that I had are, in fact, systemic. To top it off, the end of the message contained a plea to be sure to service my vehicle there. This made his response feel even more tone deaf and dismissive. For all I know their service department may not be suffering the same fate as their sales department, but I'll be staying away for the foreseeable future. After reading reviews on various social media it's apparent that I am not alone with my experience and observations. It's sad to see such a great delership take such a wrong turn. Hopefully enough people will complain to initiate change for the better in the future. More

Very Happy Great service. Easy to schedule and was informed with updates during my wait. I paid for the extended maintenance when I purchased the car but if I ha Great service. Easy to schedule and was informed with updates during my wait. I paid for the extended maintenance when I purchased the car but if I had to pay out of pocket it would have hurt! More

great knowledgeable and caring sales staff wonderful experience with knowledgeable and professional salesperson. got a great deal with understanding staff. have been to Stratham BMW 3 times and wonderful experience with knowledgeable and professional salesperson. got a great deal with understanding staff. have been to Stratham BMW 3 times and have always had an easy and enjoyable experience More

BMW Scheduled Maintenance Service appointment was set up easily and quickly. Service advisor was knowledgeable, courteous and thorough. All my questions were answered. Vehic Service appointment was set up easily and quickly. Service advisor was knowledgeable, courteous and thorough. All my questions were answered. Vehicle work was completed in just 1 hour and I received a very nice complimentary first aid kit! More

Honest My recent issue was handled through warranty in addition to the next major service. I was met with honesty, courtesy and professionalism, which was g My recent issue was handled through warranty in addition to the next major service. I was met with honesty, courtesy and professionalism, which was greatly appreciated. More

Radiator hose change While they were not able to fix immediately due to parts availability, they offered us a loaner for the three days. Jason our service manager was sup While they were not able to fix immediately due to parts availability, they offered us a loaner for the three days. Jason our service manager was superb. More