BMW of The Woodlands

Absolutely the worst car-buying experience we’ve ever had. We purchased a brand new BMW X5 from BMW of The Woodlands in October 2024, and the vehicle has already been in the shop four times totaling 23 d had. We purchased a brand new BMW X5 from BMW of The Woodlands in October 2024, and the vehicle has already been in the shop four times totaling 23 days. Most recently, it was in the shop for 9 days, and the very next day after getting it back, the same part they claimed to have fixed broke and started falling apart. What’s worse than the car is the complete lack of customer service. We’ve tried multiple times to contact the General Manager and have been met with radio silence. No accountability, no urgency, no resolution. We’re beyond frustrated and at the point where we just want to give the vehicle back. This experience has been an absolute nightmare, and we will never buy a BMW again. More

Always friendly. You are greeted when you first walk in the door. Service department has experienced and extremely knowledgeable service advisors. Work is done on a t You are greeted when you first walk in the door. Service department has experienced and extremely knowledgeable service advisors. Work is done on a timely basis and as promised. Never a bad visit. More

Whether buying or servicing one of our BMW’s BMW of the Woodlands has always met of exceeded our expectations Woodlands has always met of exceeded our expectations More

Darnell is the best service advisor I have ever dealt with . Makes driving the 50 miles to the BMW service department worth it every time . with . Makes driving the 50 miles to the BMW service department worth it every time . More

This dealership is top notch ! Very helpful, professional and very nice ! This is from the day I bought my car a year ago and now regular service ! Very helpful, professional and very nice ! This is from the day I bought my car a year ago and now regular service ! More

Great sales, finance and service people. I am happy I got tires protection on my bmw 7 series as per the sales people advice snd it helped me a lot as low profile tires are very prone to dam I am happy I got tires protection on my bmw 7 series as per the sales people advice snd it helped me a lot as low profile tires are very prone to damage. More

I put $2,000 down on a car at this dealership and reported unsafe brakes and rotors within 48 hours. I was told the repairs would be handled, and while the parts were eventually ordered and an appoin reported unsafe brakes and rotors within 48 hours. I was told the repairs would be handled, and while the parts were eventually ordered and an appointment was finally scheduled, it was far too late. By the time anything actually happened, the situation with Malik had escalated to the point where I felt forced to return the vehicle. Malik was not only unprofessional—he was consistently rude and dismissive throughout the entire process. He gave vague responses like “OK” to serious concerns, broke promises, showed no real effort to resolve the issue, and repeatedly threatened to call the police despite my full cooperation. His tone and attitude made it clear that he had no respect for me as a customer. And when I returned the vehicle, Malik disrespected me out loud in front of customers and staff inside the business. It was embarrassing, completely uncalled for, and unacceptable from someone representing a company. To be clear, Jay Ali and Timothy Herbert were not at fault. They handled things respectfully and tried to help once they were involved. The delay in repairs wasn’t on them—they were brought in too late to fix what Malik had already made worse. I don’t take writing reviews like this lightly, but this experience was incredibly frustrating. If you do business here, document everything, and be aware that professionalism is not guaranteed. More

Here’s a polished review you can use for BMW of The Woodlands: ⸻ Review for BMW The Woodlands I had a great experience at BMW The Woodlands. The intake process was prompt and well-organized, a Woodlands: ⸻ Review for BMW The Woodlands I had a great experience at BMW The Woodlands. The intake process was prompt and well-organized, and the staff was friendly and professional throughout. I really appreciated the convenience of being provided transportation back to my home after dropping off my vehicle. What stood out most was the modern and high-tech nature of the facility—it was exceptionally clean and efficient. I also received a detailed video via text showing my vehicle and explaining what had been inspected, what was repaired, and the current efficiency of the brakes and other systems. It was a thoughtful and transparent touch that gave me added confidence in the service. Highly recommend for anyone looking for quality service with attention to detail and customer care. ⸻ More