BMW of The Woodlands

I recently purchased a used vehicle from this dealership. The car was advertised with a working DVD/CD system. I purchased the vehicle and had to wait 3 hours to do financing (it was pretty slow in there t The car was advertised with a working DVD/CD system. I purchased the vehicle and had to wait 3 hours to do financing (it was pretty slow in there that day and made me late for picking up my kids from school. I got the vehicle home tested the DVD player and it doesn't work. I contacted my salesman immediately and he told me to bring it in the next day, which I did but that was a total waste of time as they never even looked at it and told me to schedule another time to bring it in. Mind you I live 45 mins away and have children to care for as well. So I rescheduled for a few days later when I had someone who could watch my children only to get a text saying they had to postpone me yet again. So I go in for the 3rd scheduled time (11 days later) and they finally looked at it only to tell me they would have to run it by the warranty department which I knew would not cover it. This is not a warranty issue this is a false advertisement by dealership and they should make it right, and not charge me $2500 to fix their mistake. I would have returned the car to them if I would have known they were not going to make it right, but since they kept pushing me back to have it looked at I was past my 5 days. I have asked 3 times for the GM contact information and no one that I talked with would give it to me. I am very upset and would not recommend anyone to use them as a dealership More

I am not one to leave bad reviews but I have had enough I am not one to leave bad reviews but I have had enough with this dealership. _ We buy a used X5 from them and purchase a 12k extended warranty. Be I am not one to leave bad reviews but I have had enough with this dealership. _ We buy a used X5 from them and purchase a 12k extended warranty. Because we are told this is how we can lower our interest to 2% (illegal) _ 1 week later the car already has issues with the tail gate and the brakes squeak extremely loud every time it’s used _ My wife takes the bmw in, there is nothing they can do they say the squeaking is “normal” We decide ok let’s make it work. _after a few months my wife comes to me and says she’s just tired of the squeaking that it’s honestly embarrassing because it’s so loud. We decide we sell the car _we read over our CONTRACT that clearly states we can cancel our warranty at any point in time it is just prorated by time an mileage added. We have put less than 3k miles on it and had it less than a year. We decide to move forward with canceling the warranties in order to sell the car. IT HAS BEEN 6 WEEKS AND WE HAVE GOTTEN NOTHING BUT IGNORED. 6 weeks and all we want is our CONTRACT to be full filled because they sold us this car that sounds horrible and we want to sell it without coming out of pocket 12k This dealership is deceptive they convince you to buy the warranties in order to get a better interest they hand you a contract stating you can cancel it but they day you try to cancel they completely ignore your calls, voicemails and emails. I was so patient with them but I’ve had enough. DO NOT PURCHASE FROM THEM! GO SOMEPLACE ELSE ITS NOT WORTH THE HEADACHE. More

Purchased a used vehicle at this dealership. Communication began with Sean and was clear and efficient. We set up a time according to my schedule. Once at the dealership, the car was ready and Communication began with Sean and was clear and efficient. We set up a time according to my schedule. Once at the dealership, the car was ready and we got right to it. I was not rushed nor did I feel uncomfortable at any time. During the buying process I got to know Sean's Manager, Frank, who was kind and thoughtful. Never, did I ever get the pushy feeling of other sales managers. The finance office was no different. Ronald was incredibly professional and straight forward. He knew what I had requested and was able to accomodate me on many fronts. He made the purchase process easy and smooth. I will start my next car buying process at this dealer. I would buy another vehicle from this dealership again. More

Worst experience ever with BMW of The Woodlands - from someone who has been driving BMW's for the past 12 years, and who currently owns 4. I would avoid this dealership at all cost. Took our 2017 X5 in fo someone who has been driving BMW's for the past 12 years, and who currently owns 4. I would avoid this dealership at all cost. Took our 2017 X5 in for service after the check engine light came on. We were given a loaner and left the car for service. A few days later the service advisor called to tell us that there was a problem with the fuel injectors and that they needed to order parts. A few days later the service advisor called and told us that while they were fixing the fuel injectors a tool that they were using broke and part of the tool ended up in one of the cylinders and that they needed to take the engine apart to retrieve the broken part. Several days later we were told that the car was ready. My wife picked up the car, drove less than 6 miles and the engine light came on. She immediately returned the car to the shop. When she arrived, the service advisor told her that they found a chip in the windshield of the loaner car and that we needed to replace the windshield on the loaner car. They gave here the same loaner car while they again repaired our X5. The service advisor called the next day, informed us that the service technician had not connected some vacuum lines correctly, but the car was ready and we could pick it up, however they would not release our car to us until we gave them an insurance claim number for the windshield on the loaner car. It was late in the day and our insurance broker was no longer in the office so we were able to get a claim number. The service manager was extremely rude, yelled at my wife and told her that he did not care where our broker was that she needed to call the insurance company directly and get the claim number before they would release our car. The next day, my wife went to the shop with the claim number and was told that they would not release our car if she did not pay $1,000 for the windshield - which they believed was our insurance deductible. State Farm, our insurance carrier was absolutely incredible during this entire excruciating experience and told us that there was no deductible and that they had already paid the claim the dealer made. State Farm is working with BMW of The Woodlands to get our $1,000 back. SHAME ON BMW NORTH AMERICA for working with this dealership and SHAME SHAME SHAME on The Woodlands BMW for their rude, unprofessional, and unacceptable service. More

Couldn't ask for a better experience or a better discount! If you are interested on buying a car give those amazing team a chance! They are the best! discount! If you are interested on buying a car give those amazing team a chance! They are the best! More

Service My check engine light has been on for some time. I've had a diagnostic done and everything has come back clear, leaving only the fuel injectors as the My check engine light has been on for some time. I've had a diagnostic done and everything has come back clear, leaving only the fuel injectors as the source. it's obvious that the fuel injectors need to be replaced because every other issue has been cleared. The dealer has had my car 3 days short of a month. I've called the dealership and the only response I got was to be patient. There's a warranty for the fuel injectors which leads me to believe that they are either waiting for it to run out or they're not working on my vehicle because I'm not paying out of pocket. Whatever the issue is I'm extremely disappointed and I will never ever return to this dealership. I'm not one to go to corporate but in this instance I don't think I have much of a choice.. More

Bought a new X7 and I am so happy I did! We had Stevie as our sales associate and she was so knowledgable and sweet and was not pushy at all! I even chose the more expensive version because o We had Stevie as our sales associate and she was so knowledgable and sweet and was not pushy at all! I even chose the more expensive version because of a few random things that I loved and she was so supportive but also didn't push or guide me in any way towards my decisions. She answered all my questions and asked me my goals of what we needed and what I'm looking for. It was unexpected because I normally deal with sales people who try and do whats best for them and not necessarily whats great for our family. The finance guys were awesome and quick and we got out of there faster than we ever have when buying a car. The other sales people and employees were so sweet to my kids, as we had brought all 3 children!! We had a great experience and I am definitely now a BMW driver for life. Our whole family is in love with our new car! More

LADIES BE AWARE!!! It really pisses me off that I have to give even one star!! My problem is not with the sales person, it with the managers and the finance person that It really pisses me off that I have to give even one star!! My problem is not with the sales person, it with the managers and the finance person that handles your paper work and all the final protection add ones that can only be added at that time. Once you walk out, that’s it. You can not add any protection to your car. I understand that and thought I had already learned that previously, well I was wrong again! Ladies!!! Be aware that their are men at this place that will take advantage of you!! A month ago I took my car to momentum bmw mid town because I live close to there. I found my car online at the woodlands location. I took my car in because one of my tires kept getting low. I also had hit some of my rims on curbs. I do that! I know I do that! I’m a small short women. I had a friend go with me to buy the car so I wouldn’t get taken advantage of. We said I need wheel and tire protection, cause I constantly hit curbs. We laughed and made fun of it. The finance manager and I’m sorry I don’t remember his name, said ok you got it. At no time did he ever mention that it didn’t cover cosmetic to my rim. That was the entire reason I got wheel and tire, cause I know I need it!! Seriously?!? The day that I took my car in for the tire I also planned on getting my rims fixed, I was then notified that my protection to my tires and wheels does not cover cosmetic. Right away I called the woodlands bmw and left a message for Derek the finance manager. She said he will call me back. Over the next week I called at least 5 more times finally I got to talk to a finance guy that got Derek to call me back after a week of trying!! That is the worst customer service ever! I told Derek that right in front of the finance guy that me and my friend told him I needed the wheel and tire protection cause I run into curbs and scratch my wheels up. One would think that would be the perfect time to say “ no this type of wheel and tire doesn’t protect scratches or cosmetic” We were not hiding that the entire reason I wanted it was for the cosmetic part, and in fact very blatant about it! Derek told me that he was going to email the policy department or whoever handles the protection plans, and see if it could be added and he would get back to me. 3 weeks later after leaving more messages I still have not heard back from Derek!! I am so disappointed with this place and will never be going back. Momentum will now be getting my business. So LADIES, listen up!!! Be aware of this place! They are liars and will take advantage of anyone. Unless you make sure in the print of your protection that it covers cosmetic, it doesn’t matter if you tell them you need it, they will still sell you the wheel and tire protection without the cosmetic part!! They should be ashamed of the way they are doing business!! DO NOT GO HERE!!!!!!!!!!! More

Great buying experience After scouring online for weeks trying to find my son a nicely equipped, reliable, stylish car with manufacturer backed certification/warranty, we fin After scouring online for weeks trying to find my son a nicely equipped, reliable, stylish car with manufacturer backed certification/warranty, we finally found one here. Our online experience was great..Quick responses and plenty of information readily available. We reserved the vehicle for a couple of days to allow us to make arrangements to travel to Houston from Corpus Christi. Upon arrival, the vehicle was ready and waiting for us upfront. Our salesperson, Joseph Swinney, gave us an informed and detailed presentation of the car. We'd made the right choice. Sales manager, Ben Chiu and business manager, Eric Bowen, helped wrap up our purchase seamlessly. Thank you all for making this buying experience simple and easy. Congratulations general manager, Neil Maddox, on having a great staff who provide excellent customer service from start to finish...OUTSTANDING! More

Awesome experience, From our first contact with Kriss Asbury the process of buying our beautiful Mercedes was enjoyable. Everyone at the dealership was helpful, friendly From our first contact with Kriss Asbury the process of buying our beautiful Mercedes was enjoyable. Everyone at the dealership was helpful, friendly and made us feel appreciated. We drove over 200 miles (From Dallas to Houston) to buy the car we were looking for. The service we received made the drive worth the distance. Kriss answered all of our questions and acted very professional. Once we completed the purchase, Paula Alpha prepared all of the documents. Paula was courteous and made this part of the transaction very helpful. Before we left the dealership we were given the opportunity to ask question. We were very impressed with the Mercedes-Benz of The Woodlands dealership. More