BMW of The Woodlands

Purchased a used vehicle at this dealership. Communication began with Sean and was clear and efficient. We set up a time according to my schedule. Once at the dealership, the car was ready and Communication began with Sean and was clear and efficient. We set up a time according to my schedule. Once at the dealership, the car was ready and we got right to it. I was not rushed nor did I feel uncomfortable at any time. During the buying process I got to know Sean's Manager, Frank, who was kind and thoughtful. Never, did I ever get the pushy feeling of other sales managers. The finance office was no different. Ronald was incredibly professional and straight forward. He knew what I had requested and was able to accomodate me on many fronts. He made the purchase process easy and smooth. I will start my next car buying process at this dealer. I would buy another vehicle from this dealership again. More

Worst experience ever with BMW of The Woodlands - from someone who has been driving BMW's for the past 12 years, and who currently owns 4. I would avoid this dealership at all cost. Took our 2017 X5 in fo someone who has been driving BMW's for the past 12 years, and who currently owns 4. I would avoid this dealership at all cost. Took our 2017 X5 in for service after the check engine light came on. We were given a loaner and left the car for service. A few days later the service advisor called to tell us that there was a problem with the fuel injectors and that they needed to order parts. A few days later the service advisor called and told us that while they were fixing the fuel injectors a tool that they were using broke and part of the tool ended up in one of the cylinders and that they needed to take the engine apart to retrieve the broken part. Several days later we were told that the car was ready. My wife picked up the car, drove less than 6 miles and the engine light came on. She immediately returned the car to the shop. When she arrived, the service advisor told her that they found a chip in the windshield of the loaner car and that we needed to replace the windshield on the loaner car. They gave here the same loaner car while they again repaired our X5. The service advisor called the next day, informed us that the service technician had not connected some vacuum lines correctly, but the car was ready and we could pick it up, however they would not release our car to us until we gave them an insurance claim number for the windshield on the loaner car. It was late in the day and our insurance broker was no longer in the office so we were able to get a claim number. The service manager was extremely rude, yelled at my wife and told her that he did not care where our broker was that she needed to call the insurance company directly and get the claim number before they would release our car. The next day, my wife went to the shop with the claim number and was told that they would not release our car if she did not pay $1,000 for the windshield - which they believed was our insurance deductible. State Farm, our insurance carrier was absolutely incredible during this entire excruciating experience and told us that there was no deductible and that they had already paid the claim the dealer made. State Farm is working with BMW of The Woodlands to get our $1,000 back. SHAME ON BMW NORTH AMERICA for working with this dealership and SHAME SHAME SHAME on The Woodlands BMW for their rude, unprofessional, and unacceptable service. More

Couldn't ask for a better experience or a better discount! If you are interested on buying a car give those amazing team a chance! They are the best! discount! If you are interested on buying a car give those amazing team a chance! They are the best! More

Service My check engine light has been on for some time. I've had a diagnostic done and everything has come back clear, leaving only the fuel injectors as the My check engine light has been on for some time. I've had a diagnostic done and everything has come back clear, leaving only the fuel injectors as the source. it's obvious that the fuel injectors need to be replaced because every other issue has been cleared. The dealer has had my car 3 days short of a month. I've called the dealership and the only response I got was to be patient. There's a warranty for the fuel injectors which leads me to believe that they are either waiting for it to run out or they're not working on my vehicle because I'm not paying out of pocket. Whatever the issue is I'm extremely disappointed and I will never ever return to this dealership. I'm not one to go to corporate but in this instance I don't think I have much of a choice.. More

Bought a new X7 and I am so happy I did! We had Stevie as our sales associate and she was so knowledgable and sweet and was not pushy at all! I even chose the more expensive version because o We had Stevie as our sales associate and she was so knowledgable and sweet and was not pushy at all! I even chose the more expensive version because of a few random things that I loved and she was so supportive but also didn't push or guide me in any way towards my decisions. She answered all my questions and asked me my goals of what we needed and what I'm looking for. It was unexpected because I normally deal with sales people who try and do whats best for them and not necessarily whats great for our family. The finance guys were awesome and quick and we got out of there faster than we ever have when buying a car. The other sales people and employees were so sweet to my kids, as we had brought all 3 children!! We had a great experience and I am definitely now a BMW driver for life. Our whole family is in love with our new car! More

LADIES BE AWARE!!! It really pisses me off that I have to give even one star!! My problem is not with the sales person, it with the managers and the finance person that It really pisses me off that I have to give even one star!! My problem is not with the sales person, it with the managers and the finance person that handles your paper work and all the final protection add ones that can only be added at that time. Once you walk out, that’s it. You can not add any protection to your car. I understand that and thought I had already learned that previously, well I was wrong again! Ladies!!! Be aware that their are men at this place that will take advantage of you!! A month ago I took my car to momentum bmw mid town because I live close to there. I found my car online at the woodlands location. I took my car in because one of my tires kept getting low. I also had hit some of my rims on curbs. I do that! I know I do that! I’m a small short women. I had a friend go with me to buy the car so I wouldn’t get taken advantage of. We said I need wheel and tire protection, cause I constantly hit curbs. We laughed and made fun of it. The finance manager and I’m sorry I don’t remember his name, said ok you got it. At no time did he ever mention that it didn’t cover cosmetic to my rim. That was the entire reason I got wheel and tire, cause I know I need it!! Seriously?!? The day that I took my car in for the tire I also planned on getting my rims fixed, I was then notified that my protection to my tires and wheels does not cover cosmetic. Right away I called the woodlands bmw and left a message for Derek the finance manager. She said he will call me back. Over the next week I called at least 5 more times finally I got to talk to a finance guy that got Derek to call me back after a week of trying!! That is the worst customer service ever! I told Derek that right in front of the finance guy that me and my friend told him I needed the wheel and tire protection cause I run into curbs and scratch my wheels up. One would think that would be the perfect time to say “ no this type of wheel and tire doesn’t protect scratches or cosmetic” We were not hiding that the entire reason I wanted it was for the cosmetic part, and in fact very blatant about it! Derek told me that he was going to email the policy department or whoever handles the protection plans, and see if it could be added and he would get back to me. 3 weeks later after leaving more messages I still have not heard back from Derek!! I am so disappointed with this place and will never be going back. Momentum will now be getting my business. So LADIES, listen up!!! Be aware of this place! They are liars and will take advantage of anyone. Unless you make sure in the print of your protection that it covers cosmetic, it doesn’t matter if you tell them you need it, they will still sell you the wheel and tire protection without the cosmetic part!! They should be ashamed of the way they are doing business!! DO NOT GO HERE!!!!!!!!!!! More

Great buying experience After scouring online for weeks trying to find my son a nicely equipped, reliable, stylish car with manufacturer backed certification/warranty, we fin After scouring online for weeks trying to find my son a nicely equipped, reliable, stylish car with manufacturer backed certification/warranty, we finally found one here. Our online experience was great..Quick responses and plenty of information readily available. We reserved the vehicle for a couple of days to allow us to make arrangements to travel to Houston from Corpus Christi. Upon arrival, the vehicle was ready and waiting for us upfront. Our salesperson, Joseph Swinney, gave us an informed and detailed presentation of the car. We'd made the right choice. Sales manager, Ben Chiu and business manager, Eric Bowen, helped wrap up our purchase seamlessly. Thank you all for making this buying experience simple and easy. Congratulations general manager, Neil Maddox, on having a great staff who provide excellent customer service from start to finish...OUTSTANDING! More

Awesome experience, From our first contact with Kriss Asbury the process of buying our beautiful Mercedes was enjoyable. Everyone at the dealership was helpful, friendly From our first contact with Kriss Asbury the process of buying our beautiful Mercedes was enjoyable. Everyone at the dealership was helpful, friendly and made us feel appreciated. We drove over 200 miles (From Dallas to Houston) to buy the car we were looking for. The service we received made the drive worth the distance. Kriss answered all of our questions and acted very professional. Once we completed the purchase, Paula Alpha prepared all of the documents. Paula was courteous and made this part of the transaction very helpful. Before we left the dealership we were given the opportunity to ask question. We were very impressed with the Mercedes-Benz of The Woodlands dealership. More

Best car buying experiencd I found my wife's car on line and called up BMW of the woodlands James norrell called me the next morning and gave me details about the car. I told h I found my wife's car on line and called up BMW of the woodlands James norrell called me the next morning and gave me details about the car. I told him that we would drive up and get a look at it. When we arrived he had the car clean and inside of dealership so that we could check it out. What I really liked better about this is that he did not push a BMW or anything else on us. He was very encouraging and easy to deal with. No pressure at all. I would definitely buy another car from James More

They don’t stand behind their 5 day 250 mile return policy I am so saddened by my experience at Autonation. I purchased a BMW 328D on Friday night December 29th. I really liked the car but it wasn’t my first I am so saddened by my experience at Autonation. I purchased a BMW 328D on Friday night December 29th. I really liked the car but it wasn’t my first choice. I ended up purchasing it because it was a good option, and I knew Autonation would stand by their promise if i wasn’t completely satisfied within 5 days and 250 miles I could return it. Well, that is where things went wrong. I reached out to my salesperson on Tuesday, January 2nd when the store reopened from the holidays and let him know that without lumbar it wasn’t going to work. We texted back and forth a few times and then I drove to the store. I arrived just before noon. I had put 208 miles on the vehicle. I was well within the 5 days and less than the 250 miles. I realize their are people that purchase new vehicles or preowned vehicles and never regret or doubt their decisions. The rest of this won’t apply to that group of people. But, for those that do want to buy something different this story is for you. I was within the 5 days and well under the 250 miles. I arrived at the dealership, met my sales person and let him know that I wanted to purchase something different from the store. It was at their other BMW location 9 miles away. I even went there to look at it to make sure I wasn’t going to waste anyone’s time. I texted a picture of the sticker so they had the stock number and could begin to prepare. This is when the lie exposed itself. I was treated with disrespect, cowardice, and completely ignored by the young manager working that day. After my sales person went to let him know the details he was sent back with this quote “It was the end of the year and we already submitted your paperwork so the 5 days doesn’t apply”. How awful!!!! I really felt that Autonation would stand behind their promise and do the right thing. I wasn’t even trying to back out of the deal; simply wanting to purchase a different car from them. I was so upset and shocked by their attitude towards me I had to leave. No one wants to argue about something that is in writing. I followed up the next day (still within the 5 days and still below 250 miles) but my sales person was out sick. I went back to the dealership on day 8. I went to the finance manager and explained what had taken place on Tuesday. He went and got the GSM who also said I shouldn’t have been treated that way and said he would get involved. But, they still would not abide by their written policy. I have kept all the text from my visit when I arrived on Tuesday. I even kept the picture of my odometer showing 208 miles when I pulled I. The lot. None of this has mattered. I spent 5.5 hours at the dealership yesterday (Jan 9th) selecting a new preowned vehicle which they were going to trade me out of mine, while costing me nearly $4,000 in lost value. I have health issues and didn’t want to argue and agreed to put more money down to help offset this loss. After selecting the car and driving it I decided to purchase it. I was going to give them the loss in a down payment (which is just disgusting when you think about it). Had the manager on Tuesday just abided by their 5 day policy I would not have had any additional loss in value. It was late and they sent me home in the car I selected and had me sign a rental agreement for the night. He used some language like “de horse” or something like that. I agreed and finally headed home. I arrived back at the dealership today to finish the paperwork, get some leather work touched up, and bumper damage fixed (which happened sometime between the time we returned with the car test driving it and going home. The GSM even pulled video to see if he could find out who hit the car but said the cameras weren’t working at that point). I was shocked when the sales person returned with a sheet of paper showing my new payment at over twice the rate I was financed for on Dec 29th. It was ridiculous to think someone would pay that rate. More to come as this gets resolved. Stay tuned. More