BMW of The Woodlands

Horrible Expierence This is going to be long but please read the entire review to see all the issues that I had! So I will start from the beginning. No we did not buy th This is going to be long but please read the entire review to see all the issues that I had! So I will start from the beginning. No we did not buy the car from this dealership. Yes we bought our car used and because of this we DID purchase an extended warranty. I have work in the service department of a dealership and I know how much all dealerships hate the extended warranties. But for peace of mind since the car had already gone out of the regular warranty, I purchased it! With this being said, the car has been a great car, but living in Texas.....You have to have an AC that works! I was proactive and actually called the extended warranty company to make sure that all the right steps were taken so we did not waist anyone's time. So I called and scheduled an appointment for that Saturday. I pulled into this BMW of The Woodlands early on Saturday & the service writer that was there to help me. She told me that they would probably need to keep my car until the following week. I told her that that would be fine but I would defiantly need a car to drive because I would have to go to work on Monday. She told me that they were out of loaners at that time, but would call me as soon as one arrived. Saturday evening before they closed I called to see if a loaner had been returned. She told me yes and I could come & pick it up. (I had to call, she did not call me as she said she would! Like I said I have worked in the business so I understand getting busy & I realize I am not the only customer. So I let it slide!) I dropped my car off on Saturday August 5. I received a text stating my car was ready to be picked up on Thursday August 10 (could not get there until Monday) Then Friday I received another text stating that they need another day & asked me to pick it up Tuesday instead. I agreed. (Great they are really taking their time & going to get it fixed!) I picked it up on Tuesday August 15 about 6pm, it was already running so my AC was blowing cold!! I paid my deductible for the warranty! When I left I looked at the paper of what the technician wrote. Next to compressor ..... last resort (was written). Ok great they did not have to replace the compressor. The next morning (Wednesday)I left my house at 7:30am. It took 8 minutes for my AC to blow cold air. I sent a message to the service writer to let her know. So she sent a message to the technician & then asked me to bring the car back in and assured me that I would have another loaner ready. I told her it would be later that day but I would defiantly be there. At 12:30 I was walking out of work to take my car and received a text message stating that they were out of loaners. She told me that I could "technically" leave my car but she did not have a loaner for me and did not have one scheduled to come back in until the following Monday! On Thursday at 9:30 in the morning I receive a message stating that there is a loaner that I can come get. So at lunch on August 17, I went and dropped my car off. On September 5, I receive a message stating that my car is ready to be picked up. (They had to change the "last resort" Compressor!) I went at 12:45 to pick it up. I received a message stating she was at lunch and "And there's no balance because you already paid your deductible". So I got my car and left! The following day at 8:38 in the morning, I receive a message, "Hey can u please call me", so I do! The conversation started out, I'm sorry but I need you to come in and pay another deductible.....I told her ABSOLUTLY NOT! She said that the extended warranty would not pay the deductible. I told her the issue was not fixed the 1st time, so that is there issue. She told me that they had to open another ticket because the first one was closed out. So this created another claim with the warranty company. (AGAIN, NOT MY PROBLEM. IT WAS NOT FIXED AND THEY SHOULD HAVE NEVER GIVEN ME THE CAR BACK!) Them that evening I get home and my door handle is broken! (My door handles you have to lift up to open the door! (Apparently that was not told to the people that worked there because they were pulling out!) I paid out of pocket to fix that! My husband was looking at the car 2 weeks ago because I am now loosing coolant and noticed that the reservoir is cracked and noticed one of the hoses were barely on, so he fixed it! This morning I am on my way to work the safety mode light comes on and my car dies in the middle of the intersection! My husband get there......ANOTHER HOSE HAD COME OFF AND IT WAS A SCREW THAT WAS LOOSE ON THE CLAMP!!!! Coincidence???? ABSOLUTLY NOT! They loosened things when they were fixing my AC and never tightened them back. I will NEVER step foot at this dealership and I would not recommend them to anyone!!! Drive to HOUSTON!!!! More

Bentley Convertible I recently purchased a 2007 Bentley GTC from BMW of the woodlands. Jarrett and Javier were the salesmen involved. I I've in another state and travelin I recently purchased a 2007 Bentley GTC from BMW of the woodlands. Jarrett and Javier were the salesmen involved. I I've in another state and traveling was impossible due to my job demands. I had heard that you can buy a car online but I was very skeptical. Jarrett and Javier took the time and explained everything thing in detail, so I felt comfortable and took the chance. Bought the car site unseen, never touched,drove,heard how it sounded strictly by there word. When the car arrived it looked brand spanking new. I took it to my mechanics and they looked at it thoroughly and gave it 10 stars. Plus it was certified and still under some warranty Jarrett and Javier are the best!!!! They are truly 10 star salesmen. More

Excellent sales experience Len King is the best salesperson around! He cares about his customers and their needs, doesn't 'over-sell' and makes sure you get the car that is jus Len King is the best salesperson around! He cares about his customers and their needs, doesn't 'over-sell' and makes sure you get the car that is just right for you! I can't thank him enough for helping us make the decision to move from another brand to BMW/ More

2014 BMW 435i Convertible It is true that BMW of the Woodlands is affiliated with AutoNation. My sales agent Javier Castello was great. He let me test drive several pre-owned It is true that BMW of the Woodlands is affiliated with AutoNation. My sales agent Javier Castello was great. He let me test drive several pre-owned models on the lot and then worked with his counterparts in Dallas to deliver the perfect car before Christmas. They have a no haggle single price that seemed fair. The closing process was seamless. I would recommend BMW of the Woodlands More

Very Dissapointed in this Dealership This BMW is owned by AutoNation. I had a bad experience dealing with the sales associate. In the past I had a bad experience with the Mercedes Benz No This BMW is owned by AutoNation. I had a bad experience dealing with the sales associate. In the past I had a bad experience with the Mercedes Benz North dealership, also owned by AutoNation. I can only assume that the problem is management. In the case of the BMW salesman I discovered that he priced a new vehicle in a way that I consider to be wrong perhaps even fraud. I priced the same vehicle at another BMW dealer in a different part of Houston and the price for the same car was $6,000 less. When I told the salesman this he said he had 'no idea". I was a repeat customer and I think he should have full knowledge of the offer he gave me. More

Be wary of the service center! I didn't want to have to post this. I approached the service manager with the idea that I would give her an opportunity to make things right. Since t I didn't want to have to post this. I approached the service manager with the idea that I would give her an opportunity to make things right. Since that didn't happen, here goes... Be VERY careful when taking your car in for repairs and service to this service center. There have actually been two incidents. This first was an attempt to push a $200 maintenance service that was not covered on my 6-month-old car. It was a red flag for sure, but I just attributed it to business as usual for dealership service centers. This most recent incident is more egregious. I took my care in for a rear passenger window replacement. The service advisor checked in my car and "warned" me that sometimes an additional part is damaged when a window is broken. Sure enough, at the end of the service review, I was told the part was bad, and they needed to charge 4 hours of labor to replace the part and the window. In the end, the bill was to have been about $1100, plus I had already paid $200+ for the window. It sounded so outrageous that I picked up the car and took it to an auto glass replacement business. It turns out the part (which I had to order and pay for up front even when the dealership was going to do the work) wasn't bad, and it took the company about 1/2 hour to replace the glass...not 4 hours. I realize had they actually replaced the part it would have taken longer, but seriously 3 1/2 hours???? When I confronted the service manager, the "resolution" was that she would look into it and get back to me. It has been more than a week, and I have not heard from her or anyone else at BMW of the Woodlands. I have 15K more miles until my "free service" runs out. Not only will I never purchase another car from these folks, but I will never take my car there again. In the meantime, I requested a new service advisor. More

Don't sell them your car I sold them my BMW for $30,000 but I still don't have the check after 7 days. I was promised a check in 2 days. They have my car and it is listed on I sold them my BMW for $30,000 but I still don't have the check after 7 days. I was promised a check in 2 days. They have my car and it is listed on Autonation.com so they can sell it and get paid for it but I still don't have my money. Go to CarMax and get a check before you walk out of the store. Don't trust these people. More

Like it Dustin Finley took care of the service issues on my car you can depend on him. Good service.Dealership is friendly and good service provided. Dustin Finley took care of the service issues on my car you can depend on him. Good service.Dealership is friendly and good service provided. More

Great Customer Service I bought a certified BMW 750li from Lee Avera and my experience was great from start to finish. Would highly recommend him to anyone. Gets every done I bought a certified BMW 750li from Lee Avera and my experience was great from start to finish. Would highly recommend him to anyone. Gets every done in a timely manner and knows what he's doing. The BMW dealership at Woodlands is truly an exceptional dealership. They really know the true meaning of customer satisfaction. I had a wonderful experience with my purchase of BMW 750 sedan. From test drive to signing the final paperwork everything went smoothly. During the entire process all my concerns and issues were addressed sincerely and to the best of my satisfaction. I would like to recognize Mr. Lee Avera. He went above and beyond excellent customer satisfaction. Not only that, he called me a few times after the purchase to make sure everything is fine and I am happy with the vehicle. I have not seen too many sales people with such characteristics. Usually after the purchase they don't entertain the customer. BMW at Woodlands dealership is state of the art facility with all the amenities to make you feel comfortable. Thanks More

"Phenomenal Surprise for my Daughter, thanks to BMW of TW" My daughter is getting her first car. And her dream car is a red BMW with tan leather. And wouldn't you know a used 2012 came on the lot 5 months befo My daughter is getting her first car. And her dream car is a red BMW with tan leather. And wouldn't you know a used 2012 came on the lot 5 months before her birthday. Knowing she wanted the car Todd made me a deal that made it impossible to not purchase this one with only 25,000 miles and it also came with an extended warranty purchased by the previous owner for up to 100,000 miles!!! So then Lee steps in and makes a priceless moment happen for me. Remember her birthday is not for 5 months. So I will be hiding this car for a while. But one day we stop at the dealership to pickup license plates for her brothers car that I had just recently purchased(yes, I buy all my cars from Lee Avera and Todd at BMW). Lee knew we were coming by so he put a sold sign in the car so that when she would see it she would see that someone had already bought it. So we stop at the dealership and we go inside. She notices her dream car and just dies when she sees that it is a red with tan leather 3 series. But then her heart suddenly sinks. She notices the sold sign in the window. The scenario that Lee set up is just perfect for me! Because in 5 months on the day she gets her license I will be able to pull up that exact car that she thought was sold and make her the happiest girl in the world. And not because she is a spoiled kid. But becasue she works hard in school. She doesn't do drugs. She respects her elders and loves her family. And that is going to be a special day for me. And it wouldn't be possible if Todd and Lee had not gone through the back hoops with finance and then scheming about the car and working the deal with a single mom who just wants to make her daughter's first car not only a safe and reliable car but a memorable experience too. And I know that I can not wait for her birthday to come and to drive back up to Lee Avera and have him place that big silver bow on her car so that she can get it on that day. They know how to deliver service! Thank you for everything Lee and Todd! More