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BMW of The Woodlands

The Woodlands, TX

Overview
Reviews
4.7
1,118 Reviews
BMW of The Woodlands is the premier destination for all things BMW in the Greater Houston area, and is one of the largest BMW dealerships in Southeast Texas. Located in The Woodlands at the intersection of I-45 and Hope Rd, our showroom serves residents from Houston, Spring, and the entire Harris County area. From the latest new BMW cars and SUVs, to our extensive pre-owned BMW inventory, BMW of The Woodlands has it all. Visit our website to learn more, and schedule a test drive today!
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17830 Interstate 45 South

The Woodlands, TX

77384

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Showing 1,118 reviews

November 09, 2023

Marco and BMW of the Woodlands were awesome! !! They had me in the car of my dreams within an hour!! They were amazing!!! More

by Drintra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Gonzales!!!!!
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Nov 13, 2023 -

BMW of The Woodlands responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 09, 2023

It is not a good purchasing experience in the dealer shop. First of all there is only one car key. The sale representative David Quintanilla promised to track the second key but no result and no answer More

by dianaduping
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Quintanilla and James De Guzmon
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Nov 11, 2023 -

BMW of The Woodlands responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (936) 776-4610 -- we hope to hear from you soon.

Nov 11, 2023 -

dianaduping responded

What we need is to fix these issues asap providing 2nd key in anyways at your cost, and the wheel lock. It’s 2nd time to buy cars from you. All these are recommended by one of your long term loyal customers who is our best friend. It’s really frustrated for both of us!

November 08, 2023

Replaced the tires and got alignment done on a 2023 340i. The camber was off post alignment and car started pulling left More

by 1234567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
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Nov 11, 2023 -

BMW of The Woodlands responded

Hi, we are deeply disappointed by your experience at BMW of The Woodlands. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (936) 776-4610. We hope to hear from you.

November 07, 2023

Had an issue on my rear tire. They went out of their way to help and solve my problem as soon as possible. More

by adolfo.basile.75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeovani
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Nov 10, 2023 -

BMW of The Woodlands responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 06, 2023

Hanza was fantastic - took us in right away and, as always, we had amazing service along with added perks like amazing attention to detail (cleaned the car inside and out), ensured everything was 100%, More

by adenatutino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanza
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Nov 08, 2023 -

BMW of The Woodlands responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 02, 2023

Very good customer service. I had to wait for a while but they kept me updated. More

by Jillbhurst
Recommend Dealer
Yes
Employees Worked With
Not sure
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Nov 04, 2023 -

BMW of The Woodlands responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk. Safe travels!

November 02, 2023

Timely. Courteous. Efficient. Loaner as promised. Very happy. Our 2nd X5. Smooth overall process. Recommend them. More

by jckpar3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
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Nov 04, 2023 -

BMW of The Woodlands responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of BMW of The Woodlands and we hope to be of service again in the future.

November 02, 2023

Jason was my service advisor. He kept me informed at all stages of the inspection, work scope and final billing. I trusted his recommendations because of his knowledge and explana More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Roy
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Nov 04, 2023 -

BMW of The Woodlands responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 27, 2023

I purchased a used car from BMW Woodlands on Monday, October 23rd. Today (Friday, the 27th) I brought it back to the dealership to have a concern addressed, so I thought. I ended up having one of the wo More

by houston446
Recommend Dealer
No
Employees Worked With
David Q.
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Oct 29, 2023 -

BMW of The Woodlands responded

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (936) 776-4610 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

October 26, 2023

As always a very pleasant experience. The service department at BNW of the Woodlands stands out amongst other Auto Nation dealerships. It is nice to see that the original culture that a More

by piloteaston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Honza
Report | Print
Oct 28, 2023 -

BMW of The Woodlands responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

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