BMW of The Woodlands

This is a real nice dealership. They have a good maintenance and parts department. The staff at this dealership is very nice. This dealership has excellent inventory of cars to look They have a good maintenance and parts department. The staff at this dealership is very nice. This dealership has excellent inventory of cars to look at. More

Very grateful for Honza and always taking care of me! My car had an unexpected breakdown and Honza went above and beyond to take care of me AGAIN. Thank you BMW of The Woodlands! My car had an unexpected breakdown and Honza went above and beyond to take care of me AGAIN. Thank you BMW of The Woodlands! More

Ms Chambers and Brad were outstanding service assistants! Prompt reminders and assistance. Very helpful. They kept me apprised of status and worked hard with my insurance company. Prompt reminders and assistance. Very helpful. They kept me apprised of status and worked hard with my insurance company. More

Great speedy experience without the xx. Will buy my next BMW from here and tell everyone I know to visit! Will buy my next BMW from here and tell everyone I know to visit! More

I had a great visit! Jeff Whitaker is my BMW Service Advisor. I always enthusiastically recommend BMW of The Woodlands service. My service experience is consistently s Jeff Whitaker is my BMW Service Advisor. I always enthusiastically recommend BMW of The Woodlands service. My service experience is consistently superior. Jeff Whitaker has been my service advisor for over 10 years. Jeff delivers top of the line BMW customer service. My drop-off and pickup wait-time for my car is never more than 15 minutes. And, most important my car is always serviced perfectly and performs like the day I bought it. Keep up the good work. More

Great services always on time good staff clean area great prices only need to improve is the snack on waiting room prices only need to improve is the snack on waiting room More

My experience wasn’t the best. This was the first time I bought a car and it was a huge hassle. But the staff was very friendly and kind. I spent a long time at the dealership whic This was the first time I bought a car and it was a huge hassle. But the staff was very friendly and kind. I spent a long time at the dealership which I did not appreciate, and the car that I was going to buy was loaned out plus had a few damages to it. More

As soon as I pull in the garage, someone is there to help me and take me to my serviceman. They are always prepared and have all paperwork ready to sign. He never tries to persuade me to do anything extra me and take me to my serviceman. They are always prepared and have all paperwork ready to sign. He never tries to persuade me to do anything extra so that saves us money and time! More

This has to be the worst dealership on the planet. My car has been there for a service for the past three weeks and there has been no follow up or updates from the service advisor. I have tried callin My car has been there for a service for the past three weeks and there has been no follow up or updates from the service advisor. I have tried calling them numerous times but it always goes on voicemail. The entire service center is run by one or maybe two individuals. They have a hard time hiring people. Maybe the work environment is so bad that no ones wants to work there. I filed a complaint with corporate this morning and they will deal with them directly. Needless to say, I'll not be coming back. BMW at West Houston is much better. Autonation doesn't do customer service! Maybe they should look at Sewell for inspiration. More

Honest kind and courteous service from Honza. They always try to be quick and get me in and out even washing my car! They always try to be quick and get me in and out even washing my car! More