BMW of The Woodlands

I have been pleased with the service that my BMW X5 has received at BMW Of The Woodlands over the past three years. The service has been prompt and has solved the few problems that I have encountered as we received at BMW Of The Woodlands over the past three years. The service has been prompt and has solved the few problems that I have encountered as well as keeping the car running well with regular maintenance. More

Very solid communication which is the best thing about BMW, the prices hurt of course but these are just BMW things apparently, I will say though, this is the best dealer repair experience I’ve had and I BMW, the prices hurt of course but these are just BMW things apparently, I will say though, this is the best dealer repair experience I’ve had and I love it, the texting, the dedicated singular reps for servicing and getting to know them goes a long way to humanize the process instead of feeling like you’re just stuck in a matrix with a bunch of robot humans that are just going through the motions. Thank you BMW woodlands for setting a new standard for me and for what it means to be a great dealership. More

I find it very frustrating that for the two times I have brought my 2022 car in for issues I have to stand around waiting for a service advisor. Last time, I had an appointment for 9 am and I show up at 8:5 brought my 2022 car in for issues I have to stand around waiting for a service advisor. Last time, I had an appointment for 9 am and I show up at 8:50. I stood around waiting to be helped while other employees in the service area ignore me. Finally my advisor approaches me after 9 am. This is such poor customer service. Any other dealership you are greeted by someone promptly. Not ignored as I have been both times I go to service. I honestly dislike coming here and always feel I am treated poorly. I find the other reviews for this dealership in stark contrast to my own personal experience. More

No communications at all. Had car for over a week and I had to call several times before getting a status. For the prices being charged would expect white glove service. I mig Had car for over a week and I had to call several times before getting a status. For the prices being charged would expect white glove service. I might as well just go to any of the “quick” service places where somebody at least calls me back. More

My wife actually took our vehicle in for routine maintenance and she was very pleased with the service and how well she was treated by the staff. maintenance and she was very pleased with the service and how well she was treated by the staff. More

Service depart was excellent during service for a recall on my BMW328. My service advisor, Joe Wolf, was vey friendly and kept me informed on the progress of the repair and the repair was completed earlier on my BMW328. My service advisor, Joe Wolf, was vey friendly and kept me informed on the progress of the repair and the repair was completed earlier than the estimated time! More

The staff were very professional and did not try to up sale me. They provided me with their recommendations as well as their professional opinions as to what was urgently required to be fixed. sale me. They provided me with their recommendations as well as their professional opinions as to what was urgently required to be fixed. More

Customer service is outstanding yesterday. Naraih knew who we were after six months and was able to get us out promptly Naraih knew who we were after six months and was able to get us out promptly More

I was very impressed with the service and the salesman that assisted me with my purchase of my equinox. Nolan was extremely helpful and very knowledgeable about the suv. Outstanding! that assisted me with my purchase of my equinox. Nolan was extremely helpful and very knowledgeable about the suv. Outstanding! More

Great service with knowledgeable and friendly staff. Work completed as promised and delivery and pickup was easy Work completed as promised and delivery and pickup was easy More