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BMW of The Woodlands
The Woodlands, TX
1,121 Reviews
BMW of The Woodlands is the premier destination for all things BMW in the Greater Houston area, and is one of the largest BMW dealerships in Southeast Texas. Located in The Woodlands at the intersection of I-45 and Hope Rd, our showroom serves residents from Houston, Spring, and the entire Harris County area. From the latest new BMW cars and SUVs, to our extensive pre-owned BMW inventory, BMW of The Woodlands has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,121 reviews
April 11, 2023
BMW of The Woodlands has the best TEAM on their Service Isle that I have eve been too, at any dealership. Their customer service of their entire team is 5 STARS! I own two businesses and I judge the Integr Isle that I have eve been too, at any dealership. Their customer service of their entire team is 5 STARS! I own two businesses and I judge the Integrity of a company by how well their TEAMS in ALL DEPARTMENTS are trained. BMW of The Woodlands is Best In Class! More
by RICKNCONROE
Employees Worked With
SERVICE ISLE TEAM
April 10, 2023
I had the misfortune of visiting BMW of the Woodlands in December 2022 because my 2020 BMW M550i which was and currently still is under the manufacturer 4YR warranty period because it was making a loud whin December 2022 because my 2020 BMW M550i which was and currently still is under the manufacturer 4YR warranty period because it was making a loud whining noise at idle and the noise would get louder as I depressed the accelerator. The car had approximately 11,541 miles on it at the time. An hour into the visit, the Service Advisor named Bailey, came out to the waiting area and accused me of having tuned the engine in my car and stated therefore it cannot be repaired under warranty. I advised her that there must be a mistake because the engine in my car was never tuned. She became adversarial and even more accusatory because “the car is flagged in the system” she said, so I requested to speak to her supervisor. A man named Honza which I’d never met before, came out and said he remembered me and he’d helped me before. He seemed pleasant and calming. He said the low-pressure fuel pump is getting a higher voltage than it should and that is why it is making a noise. He said other than the noise there is nothing wrong with it however it cannot be replaced under warranty because the BMW diagnostics tool which performs an automated check determined the engine was tuned. I reiterated again that the engine in my car had not been tuned. After a bit of a back in forth he told me not to worry, someone from BMW N.A. will review this warranty claim and the problem will be resolved. I wasn’t given any paperwork to indicate I was there, why I was there and what was the outcome. Baily said I had to wait until someone from BMW told them how to handle the repair and that she would call me but she never called me! When I spoke to Bailey a week later she said “it’s the Holidays and Germany is not responding” but she will follow up and let me know. She didn’t, so I called a week later and Bailey said again, nothing yet, she will check and call me in a couple of days. For the third time now, she said she would call me. I waited patiently and she didn’t, so I called again and this time she was belligerent, rude and accused me of lying because, she claimed, BMW N.A called me and informed me that my drive train warranty is void. I was left speechless. I tried to speak to Honza but he wasn’t there, I left him messages but he too didn’t call me back. BMW N.A. never called me, Bailey was lying to cover her dereliction. Finally, I drove to the dealership to get some answers. I spoke to the service manager in person. He gave me a copy of the diagnostics output that said: The fault memory entry S 077 “Engine tuning by automated check determined” was set. He said there is nothing he can do. In conclusion, based on a BMW diagnostics fault entry, a BMW dealership can deny a warranty claim without any proof or evidence that the engine was tuned, also as far as they are concerned, the case is closed, I am guilty as charged, innocent or not, they don’t care and there is no recourse. Well, warranty laws in the United States clearly state “a manufacturer can only deny warranty coverage if it can demonstrate that a non-original equipment part or related service caused a defect to occur in the original product”. As far as I am concerned, BMW of the Woodland and BMW of North America are conspiring together in order to get out of a warranty repair based on an errant diagnostics tool and most likely they get away with this type of behavior because most customers don’t have the time, energy or the money to confront them legally. Shame on both of them for treating someone like me who has been in a BMW most of my life, whether in one of my father’s BMWs as a child or in one of mine as an adult. So, in conclusion, dear future buyer, if you are in the market for a BMW do yourself a favor and avoid BMW of the Woodlands where they treat you as a liar, never return your calls or help you get resolution for something you didn’t do or cause. Simply go buy a Mercedes or an Audi. You’d be better off. More
by Cyber Security Consultant
Employees Worked With
Bailey, Honza
April 10, 2023
Originally we brought our car in to be serviced. We had a few questions, popped into Neil’s office and Neil talked us through a couple options that fit our current needs. Neil was accommodating and We had a few questions, popped into Neil’s office and Neil talked us through a couple options that fit our current needs. Neil was accommodating and quick to respond during our transition to search for a new BMW. They were also able to accommodate a loaner while our BMW was in service. We worked with Jared Jones, he is amazing also great with following up, checking in everyday on progress with our search because we were looking for a very specific vehicle this was not an easy task. We found the vehicle and again our work schedules with kids we got to The Woodlands BMW store 5 minutes before they closed. This team pulled together and delivered our vehicle that very evening! It was quick but we were not rushed and all team members were courteous and professional. Connor Spencer and Logan Harvey were all hands on board to help us, courteous, polite and just nice guys. They helped us set up the new car, answered all of our questions, we have all of their contact information to follow up. But they reached out to me the next day, less than 24 hours and a couple times throughout the week these team members checked in with me and my husband. Again, communication drives client satisfaction. I cannot praise these gentleman enough, delivered beyond my expectations. Thank you again for making this happen, it meant a lot to have people who care and go above and beyond for clients. I am forever loyal to The Woodlands BMW, especially if I know these guys are there to help!! More
by rucker1273
Employees Worked With
Neil Maddox, Jared Jones, Logan Harvey, Connor Spencer and Joshua Harvey
April 07, 2023
The service department is great! Jason is so compassionate and knowledgeable about vehicles. I will bring my vehicle in again and again! Thanks Jason…. Jason is so compassionate and knowledgeable about vehicles. I will bring my vehicle in again and again! Thanks Jason…. More
by Q
Employees Worked With
Jason Roy
April 02, 2023
The service staff is consistently a pleasure to deal with irregardless of the nature of the problem. Currently unfortunately the dealer is still suffering from a lack of new automobiles. Hopefully that wil irregardless of the nature of the problem. Currently unfortunately the dealer is still suffering from a lack of new automobiles. Hopefully that will improve by the end of this year when I plan to purchase the third of my BMW’s from that dealership. More
by Cedeases
Employees Worked With
Jason and Hunza
