BMW of The Woodlands

Took my vehicle in for repair and 3 weeks later I have a vehicle in which only 1 key fob now works do to comfort access repair, and can't get Jeff to return my calls to correct the issue. Have left 2 voicem vehicle in which only 1 key fob now works do to comfort access repair, and can't get Jeff to return my calls to correct the issue. Have left 2 voicemail over the past week since picking up the vehicle and I have been ghosted on both occasions. More

They’re beautiful people where so nice and friendly. I would tell everyone about you all anytime anyone is looking 👀 for a new car 🚙 I would tell everyone about you all anytime anyone is looking 👀 for a new car 🚙 More

Customer lounge area is comfortable but furnishings could use some updating. My wait time was extra long. use some updating. My wait time was extra long. More

I had my car towed but there's was no update on my vehicle until 6-7 hours. No body has an update and they kept me on hold for over 25min. I wanted to get information whether I will have my vehicle re vehicle until 6-7 hours. No body has an update and they kept me on hold for over 25min. I wanted to get information whether I will have my vehicle ready or not but the response I got was that there so many other customers waiting for their vehicle's to be ready. I wanted a status update whether I will have my car ready or not and if I will be able to pick up my child or need alternative but I kept getting an answer that there are other customers waiting and will have to call you back. More

The appointment scheduling system is broken. Had to wait 45 mins to reschedule. Too much upsell and not enough information to make a informed decision. Wait time presented was 2.5 hours - for a Had to wait 45 mins to reschedule. Too much upsell and not enough information to make a informed decision. Wait time presented was 2.5 hours - for a oil change and battery check and tire rotation. More

Clean and well organized. Repairs and service concerns treated clearly and knowledgeably. Overall impression that service department is well organized and responsive. A profes Repairs and service concerns treated clearly and knowledgeably. Overall impression that service department is well organized and responsive. A professional operation More

All went as expected with no delays. Friendly and courteous personnel. I’ve been using it for years now. Always a great service.! Friendly and courteous personnel. I’ve been using it for years now. Always a great service.! More

We've owned BMWs from this dealership for over 15 years. Great experiences with sales, finance, management and especially service - which makes all the difference for luxury performance cars. The service Great experiences with sales, finance, management and especially service - which makes all the difference for luxury performance cars. The service manager Honza has been outstanding for the more than 10 years we worked with him as service advisor - so now it's great to see his customer-first influence expanding throughout service. More

Overall, the service department was really good! The service advisor, Bailey Dibble, went above and beyond and listened to my concerns dealing with the repair of my BMW. The service advisor, Bailey Dibble, went above and beyond and listened to my concerns dealing with the repair of my BMW. More

Excellent service and great actitud with the customer. Everything at time and review with the customer everything that they do with your car. I really appreciate their service. Great job and thank you Everything at time and review with the customer everything that they do with your car. I really appreciate their service. Great job and thank you More