BMW of The Woodlands

Everyone that I came in contact with made me feel welcome Bailey kept me informed during the process welcome Bailey kept me informed during the process More

Matias M. Vasquez client sale advisor done an excellent job in his power to see to my needs. He didn’t try work me out of money like most dealerships and there Vasquez client sale advisor done an excellent job in his power to see to my needs. He didn’t try work me out of money like most dealerships and there client sales managers. So thank you Matias on a job well done and I appreciate the work ethic and honesty. More

I went for my first service on my X5, and waited on site for it. It took them 5 hours. While they did make it up to me for the waiting time, and made me feel very valuable as a customer, 5 hours waiting at for it. It took them 5 hours. While they did make it up to me for the waiting time, and made me feel very valuable as a customer, 5 hours waiting at the dealership is worth for Management to look into it. More

I have bought 4 cars from BMW the woodlands and it has only been recently that the service center seems to have some issues. My most recent is a 2022 X4 which I leased and bought the service plan. It does only been recently that the service center seems to have some issues. My most recent is a 2022 X4 which I leased and bought the service plan. It does take an exceptionally long time to complete the service but that has been consistent for years. My issue is that I was contacted via email to schedule my service which I did but when I showed up they did not have me on the scheduled even though I had a confirmation email with confirmation number. They then proceeded to tell me the appointment was scheduled 2 weeks too early so I did not qualify for the service I had already paid for but they would proceed with my service since I was already there but would have to charge me. lol Needless to say I left and was disappointed that I wasted my Saturday morning driving there. I rescheduled for a few weeks later and even called to have them double check everything was in place so I did not waste another Saturday. They confirmed I was on the schedule and proceeded with the the typical lengthy process. I finally got my car back and was told my tires failed the evaluation and needed to be replaced for $2700. How is this possible when my car is 2 years old and has 11,000 miles. The car has never been out of the neighborhood other than to drive to the woodlands BMW. The must have put the world's worst set of tires on my brand new BMW when I bought it. SMH I will not be back and will return my car to another location and make my next purchase in December at another location. More

Not very well organized bad scheduling of cars through service bay and how long it takes to fix the cars they take in service bay and how long it takes to fix the cars they take in More

Service and attention has been great. Communication awesome as well! Alex and his team have been better than any service department I've experienced. Communication awesome as well! Alex and his team have been better than any service department I've experienced. More

Great service. Knowledgeable staff (Jason). They keep you informed along the way and never have had unexpected surprises. Knowledgeable staff (Jason). They keep you informed along the way and never have had unexpected surprises. More

Service advisor took good care of me and the work has always been done right the first time. always been done right the first time. More

The service on my car was good, but it took the 4 hours and 20 minutes to change my oil and rotate my tires. I had an appointment! I was not happy about that. and 20 minutes to change my oil and rotate my tires. I had an appointment! I was not happy about that. More

Great service and wonderful people! Would absolutely recommend to those in the greater Houston area. Would absolutely recommend to those in the greater Houston area. More