BMW of Toledo - Service Center

Oil service and check over for my 20 year old Z-3 roadster went smoothly and on time while we waited. Impressed with the mechanic video taken while he inspected the vehicle and sent to us while we w roadster went smoothly and on time while we waited. Impressed with the mechanic video taken while he inspected the vehicle and sent to us while we were still at the dealership! More

Service department staff is very professional and friendly! They go out of their way to make things right. friendly! They go out of their way to make things right. More

Kyle took care of me and got me in right away, and followed up promptly, couldn’t ask for a better experience from the service team followed up promptly, couldn’t ask for a better experience from the service team More

Great communication, Kyle kept me informed of the progress on my vehicle and got right back with me when I had questions. He’s a great service rep. progress on my vehicle and got right back with me when I had questions. He’s a great service rep. More

After 25+ years of buying and leasing BMW’s from BMW of Toledo, their service department never disappoints me, just the opposite, they continue to raise the bar of customer care even higher. Kyle is extrem Toledo, their service department never disappoints me, just the opposite, they continue to raise the bar of customer care even higher. Kyle is extremely professional and makes sure to keep me posted - even when a simple software update is being done, I received a video showing my car in the shop, and Josh (another great team member), telling me what he was doing. Keep up the great work guys, you’re one of the key reasons I return More

My 2002 BMW 325 CI had a recall concerning my airbag. While they had it there, I ask them to look it over to make sure it was safe for my daughters to drive. KYLE, (my service writer) gave me a NEW $61,0 While they had it there, I ask them to look it over to make sure it was safe for my daughters to drive. KYLE, (my service writer) gave me a NEW $61,000, BMW 340 I, to drive while mine was being worked on. KYLE was very informative during the whole process. They sent me a video with the issues they had found, I was very impressed!! They had to wait on a couple of parts, and Kyle said it wouldn't be done until that following Friday. I told him I had to leave Thursday morning for Louisville Kentucky for my daughters JVA volleyball tournament and wouldn't be back until Sunday night, Kyle said have no worries, we'll see you when you get back. Over all, I have to say this is one of the best and maybe even the best customer service experiences I have had. THANK YOU!!! KYLE AND THE YARK BMW TEAM!!!! ......VERY VERY MUCH APPRECIATED!!!!! More

It was Good, but the problem could not be fixed. Intermittent problem so was hard to identify and thus could not be fixed either time the car was in the shop. Intermittent problem so was hard to identify and thus could not be fixed either time the car was in the shop. More

World class customer care and service...reliable, honest, fast, easy and convenient. I received a premium loaner that was fun to drive and a class above what I owned. My car was serviced and ready a couple o fast, easy and convenient. I received a premium loaner that was fun to drive and a class above what I owned. My car was serviced and ready a couple of hours after being dropped off. What a great team. More

Excellent customer service. Knowledgeable and not at all pushy or aggressive. Highly recommend Toledo BMW for service and when shopping for a new vehicle. Make the trip! pushy or aggressive. Highly recommend Toledo BMW for service and when shopping for a new vehicle. Make the trip! More

They have always been very considerate, kind, and finish the work quickly and excellently. We are kept well informed the entire time. There is never any pressure. the work quickly and excellently. We are kept well informed the entire time. There is never any pressure. More