BMW of Towson

Fantastic experience buying from Fernando and Blake. I had a 10/10 experience!! I’m so excited about my new X3! I had a 10/10 experience!! I’m so excited about my new X3! More

Ben was great - very helpful and accommodative! He made the transaction simple and easy. I recommend everyone visit Towson and ask for Ben. He made the transaction simple and easy. I recommend everyone visit Towson and ask for Ben. More

Had a great experience with Chris at BMW of Towson. Very friendly and transparent. 10/10! Very friendly and transparent. 10/10! More

One of the bad experiences I have. I’m not gonna require anyone I’m not satisfied sales person and manager they are not make me happy because they didn’t give me the good service. I pu I’m not gonna require anyone I’m not satisfied sales person and manager they are not make me happy because they didn’t give me the good service. I purchased the car, but I’m not happy. More

On November 14th, I purchased a used vehicle from BMW of Towson in Maryland, an AutoNation-owned dealership. During the sale, I traded in my previous vehicle, and they assured me they would transfer my West Towson in Maryland, an AutoNation-owned dealership. During the sale, I traded in my previous vehicle, and they assured me they would transfer my West Virginia license plates, handle all DMV paperwork, and mail my title and registration to my state. I was issued a temporary Maryland tag. By December 1st, having heard nothing at all, I began trying to follow up. Over the course of the entire week, I sent emails, texts, and made multiple phone calls to every department involved in my purchase. No one responded. My trade-in was already sold, yet the dealership could not even give me basic information about the paperwork for the car I purchased. On Friday morning, I finally reached someone who told me the general manager was in a meeting but would call me by 1 PM and that she had emailed and CC’d every department involved in my sale. She assured me this would be handled by the end of the day. Today is Tuesday, and I have still never received a single response—not from the general manager, not from finance, not from sales. My WV DMV confirms that they have not received any documents at all from this dealership. What makes this even more serious is that my temporary Maryland registration is about to expire, meaning I will soon be forced to park the car I recently purchased because the dealership has not sent the necessary paperwork. I can’t legally drive a vehicle I bought from a major AutoNation dealership because they simply stopped communicating with me. I am honestly shocked that an AutoNation-owned BMW dealership would treat a customer with such disregard, lack of communication, and zero follow-through after the sale. This experience has been extremely frustrating, unprofessional More

I had a great experience purchasing my car at BMW of Towson. William and James were professional, knowledgeable, and extremely helpful throughout the entire process. They made everything smooth and stre Towson. William and James were professional, knowledgeable, and extremely helpful throughout the entire process. They made everything smooth and stress free. I highly recommend BMW of Towson More

Excellent service. Had a nail in my tire, drove straight to the dealership and within 2 hours replaced the tire and performed alignment. Had a nail in my tire, drove straight to the dealership and within 2 hours replaced the tire and performed alignment. More

Lavoi did a good job communicating and provided good customer service. I Love the car. customer service. I Love the car. More

Always get great service from Christian. He genuinely cares and goes out of his way to make sure everything is done right for me and my car. He genuinely cares and goes out of his way to make sure everything is done right for me and my car. More

I’ve worked with a lot of service advisors over the years, and Jim Gugliette at BMW of Towson is hands-down one of the best. Jim is incredibly personable and immediately puts you at ease the moment you years, and Jim Gugliette at BMW of Towson is hands-down one of the best. Jim is incredibly personable and immediately puts you at ease the moment you pull in. He’s knowledgeable, communicates clearly, and gives you total confidence that your car is in good hands. What really sets Jim apart is how well he takes care of his customers. He makes the whole process seamless, keeps you updated without ever having to ask, and you can tell he genuinely cares about the experience. Every visit feels effortless because you know Jim is on top of every detail. BMW of Towson is lucky to have him, and I wouldn’t take my car anywhere else. If you want someone who treats you like a priority and makes service stress-free, ask for Jim. More