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BMW of Towson
Towson, MD
903 Reviews
BMW of Towson is your go-to destination for all things BMW in the north Baltimore area, serving residents from Towson, Yorktown, Cockeysville, and Baltimore. Located in Towson at the corner of Kenilworth Dr and West Rd, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Towson has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 903 reviews
May 29, 2025
I've purchased over 25 vehicles in the past and BMW in Towson was the worst experience I have ever had. In October, we purchased a 25 BMW 240I. The inexperienced car salesman left us waiting for hours a Towson was the worst experience I have ever had. In October, we purchased a 25 BMW 240I. The inexperienced car salesman left us waiting for hours and hours in the showroom due to finance being backed up and his inexperience. He had no idea their inventory- he was ordering a vehicle for us when he had the same car on the lot that we found after doing our own research. We were not shown any features on the vehicle, the paperwork was done incorrectly and we had to go back the following week to finance to re-sign the paperwork. Also, we were asked not to complete a negative survey review by the sales team. The dealership was empty, no manger in sight. The whole experience was unprofessional and disappointing. Fast forward to a few months later when the vehicle was damaged needing a new passenger mirror. The vehicle has been in repair at BMW for 2.5 months being held up without the part. We are paying $800 a month for a new car that we do not have and are driving a Hyundai rental car with no end in sight. I've been told that the part # has changed a couple of times, it's hung up in customs, perhaps my insurance company can find a part at a junk yard. In addition, to receiving a call and email that my BUMPER is coming when in fact it is a mirror being replaced. I have asked for a vehicle buy back or trade in or I've asked for a mirror from another identical car. I have also asked to order the same mirror but with a different part # that shows in stock online at BMW. Every suggestion that I make, the response is a NO, WE CANT DO THAT. This has been a complete nightmare with no end in sight! More
by rmiller1070
Employees Worked With
jonathon alizea
May 20, 2025
BMW of Towson is the best BMW dealership in Maryland. I have visited every BMW dealership in the area to find the best deal for my money, and they were the only ones who truly valued me as a customer and I have visited every BMW dealership in the area to find the best deal for my money, and they were the only ones who truly valued me as a customer and listened to my needs. My salesperson, Lamar Johnson, was exceptional! He was attentive to my requirements and treated me with the utmost respect. I also want to commend Tyler Lanham, the sales manager, for his excellent support. Together, they provided an experience that no other dealership could match. Hats off to both of them! More
by dwinder1125
Employees Worked With
Lamar Johnson; Tyler Lanham
May 14, 2025
Despite the distance between the Dealership and my home, the transaction went surprisingly well. Ben Cohen and his team were attentive, honest, very courteous and made the transaction go smoothly. the transaction went surprisingly well. Ben Cohen and his team were attentive, honest, very courteous and made the transaction go smoothly. More
by csjames1
Employees Worked With
Ben Cohen
May 13, 2025
The service advisor Nicholas really knows his stuff! !! I felt well informed. The technician was very thorough and made sure I knew about everything going on with my vehicle. !! I felt well informed. The technician was very thorough and made sure I knew about everything going on with my vehicle. More
by Lynn
Employees Worked With
Nicholas Ruth
April 21, 2025
Very professional and friendly. Explained everything before starting service. Information regarding potential services for the future and options, The video of service was fantastic Explained everything before starting service. Information regarding potential services for the future and options, The video of service was fantastic. More
by marionhall618
Employees Worked With
Nichols
April 16, 2025
They were prompt in servicing my car and very helpful with my questions. The service writer was thorough . I particularly liked the video made by the technician. When my car was finished a young man help with my questions. The service writer was thorough . I particularly liked the video made by the technician. When my car was finished a young man helped me with questions I had about the radio. He as most helpful More
by jmiller2516
Employees Worked With
Martin
