BMW of Towson

They are efficient but overly protective on certain issues. Accommodating when I need a loaner issues. Accommodating when I need a loaner More

I purchased a 2019 BMW X5 from BMW of Towson. The price of the car was fair, but the warranty they sold me was completely misrepresented. Because of bad past experiences with warranties, I asked The price of the car was fair, but the warranty they sold me was completely misrepresented. Because of bad past experiences with warranties, I asked a lot of questions. The finance manager assured me that the Veritas warranty was different. He told me I could take the car anywhere—even a BMW dealer—and that repairs would be fully covered except for a $100 deductible. I confirmed this multiple times before purchasing. Before using the warranty, I even called Veritas, and they confirmed the same. But when my shop submitted a claim, Veritas refused to cover the full repair. They only approved 10 hours of a 17-hour job. I obtained three estimates, including from a BMW dealer, and none came close to 10 hours. Veritas then hid behind fine print about “average labor times,” something never disclosed or backed up with facts. I contacted BMW of Towson for help, but after one return call, the finance manager stopped responding. This dealership will say whatever it takes to sell you a warranty, but once the sale is complete, they won’t stand behind it. I don’t blame Veritas as much as I blame BMW of Towson for misrepresenting the product just to close a deal. I would not recommend buying from this dealership. More

Service at BMW of Towson was the best I've ever had in 60 years of owning cars. I was greeted by a gentleman who showed me where to report. Terrance, the service adviser, took care of my paperwork (plus k years of owning cars. I was greeted by a gentleman who showed me where to report. Terrance, the service adviser, took care of my paperwork (plus kept me amused with conversation). The waiting room was comfortable and inviting -- and has an excellent variety of coffees for their Keurig. The service tech was quick with my repair, and provided a narrated video of his multi-point check. Then they cleaned my car inside and out. More

Jim Gugliette, service manager was a pleaure to deal with. He explained the time frame for the completion of the recall and the oil change. with. He explained the time frame for the completion of the recall and the oil change. More

Great dealership but my review is about the service department.I called to find out about all these messages I get and talked to Chris he was courteous and knowledgeable asked me to go right away .he department.I called to find out about all these messages I get and talked to Chris he was courteous and knowledgeable asked me to go right away .he was so busy I thought I will go back for the work ,but he was so concerned and decided to start the work. Though he was very busy ,he took time to explain in details the service needed .when I left I felt a relief that I will be safe in my car . Thank you to all who helped Roget the job done . More

Jacob was amazing! I came in with a goal of owning a new vehicle and left with my dream vehicle! The finance team was also amazing and took their time with me and never I came in with a goal of owning a new vehicle and left with my dream vehicle! The finance team was also amazing and took their time with me and never made me feel pressured or rushed. The quality of BMW is comprehensive. It spans from the vehicle to the service you receive when you walk through the door! More

Had a few problems because I forgot a few documents, but they were very cordial and patience and everything worked out. they were very cordial and patience and everything worked out. More

Marty, service rep was very friendly and helpful. He kept us informed of the status of our vehicle. He kept us informed of the status of our vehicle. More

Good service prompt service would recommend Greg was responsive and on time and available Thanks responsive and on time and available Thanks More