BMW of Towson

Service was to have included front brake work, but all parts were not in. The was advisor very flexible regarding future completion of the work, promising that the sales promotion would be honored, no mat parts were not in. The was advisor very flexible regarding future completion of the work, promising that the sales promotion would be honored, no matter when I return. The other planned work was completed immediately. Excellent service! More

Excellent service and courteous service team ready to help. Nice and well maintained waiting center help. Nice and well maintained waiting center More

Greg Myers is exceptional! I'm always greeted with a smile and treated with respect. He does his best to get me in and out as quickly as possible and always keeps me informed I'm always greeted with a smile and treated with respect. He does his best to get me in and out as quickly as possible and always keeps me informed along the way. More

Here's my review - from Service to Sales I originally came in because a vehicle I already owned had 2 recalls. The service for that alone was PHENOMENAL! Christian was the young man that walked me throug came in because a vehicle I already owned had 2 recalls. The service for that alone was PHENOMENAL! Christian was the young man that walked me through that process. He alone was great. The followup after completion, (email with VIDEO footage of my car service), detailed analysis, was impeccable. I said then that IF I was ever to get another car, I'd DEFINITELY come back. Next - I was contacted to see if I was interested in trading in/selling my car. It was NOT something I was in the market for, but thought it wouldn't hurt to just see what my options were. I'll make this short. Maurice was my salesman and he was EXCELLENT. He was patient. He listened. Again, HE LISTENED. He was persistent but NOT forceful. Pleasant but professional. Blake in finance was equally pleasant and John, sales manager, CHEFS KISS! I appreciate John BOTH times coming out to me personally, giving thanks for my business and treating me above the standard. In short, I didn't even seriously consider buying another car, but these gentleman GENUINELY put effort and care into their jobs and that's important in this day and time, where it feels like professionalism, human decency, and CONSUMER APPRECIATION is a lost art. I was not paid, asked to, or "bothered" to write this review. It was my pleasure. Please continue to keep this STANDARD at your dealership. Blessings to all. More

The best car buying experience ever. The car was prepped and ready when I arrived, the financials all worked out- truly a sign and drive experience. And the people, 10 out of 10. Friendl The car was prepped and ready when I arrived, the financials all worked out- truly a sign and drive experience. And the people, 10 out of 10. Friendly, professional, focused, engaged in my experience. Go to BMW of Towson and ask for Lavoi and Dante. More

Good dealership the finance manger and reps were very helpful, thefinance dept manager made sure I got the feautures I wanted. helpful, thefinance dept manager made sure I got the feautures I wanted. More

Excellent customer service . Service advisor Christian is courteous upfront and honest. Great service team.Definitely glad I made the switch to this location. Service advisor Christian is courteous upfront and honest. Great service team.Definitely glad I made the switch to this location. More

My service person Christopher was professional and provided communication about my vehicle. He kept me in the loop while my car was in service. Great service. provided communication about my vehicle. He kept me in the loop while my car was in service. Great service. More

This is the second car I have purchased from Townson BMW and both times I found them to be professional, extremely helpful and made everything simple. I don't see myself purchasing a BMW from any other deal and both times I found them to be professional, extremely helpful and made everything simple. I don't see myself purchasing a BMW from any other dealership moving forward. More

Really quick and professional service. The team did quality work, explained everything clearly, and got my car back to me fast. Very satisfied with the experience overall. The team did quality work, explained everything clearly, and got my car back to me fast. Very satisfied with the experience overall. More