BMW of Towson

Have been customer for many years. Staff very friendly and polite. Service department very convenient and staff quite knowledgeable. Waiting area comfortable, quiet and clean. Staff very friendly and polite. Service department very convenient and staff quite knowledgeable. Waiting area comfortable, quiet and clean. More

I love this particular BMW dealership. I’m always in and out in a reasonable amount of time. The staff is super friendly, from the door to the exit. Scheduling is hassle free and they’re p I’m always in and out in a reasonable amount of time. The staff is super friendly, from the door to the exit. Scheduling is hassle free and they’re pretty flexible if something comes up at your appointment time. More

Service and attention to details were great! Everyone was polite and made sure we were taken care of as soon as we walked in the door Everyone was polite and made sure we were taken care of as soon as we walked in the door More

Prompt attention. Knowledgeable service representative, friendly. Facility clean. Everyone pleasant. Have been customer since 1987, with only good experiences. Only de Knowledgeable service representative, friendly. Facility clean. Everyone pleasant. Have been customer since 1987, with only good experiences. Only dealership for me. More

Service consultants are knowledgeable, friendly, and thorough. Texting video of car on the rack was very helpful. thorough. Texting video of car on the rack was very helpful. More

In an attempt to deal with Chris Dixon , I’d make a point to never deal with anyone else from your dealership. I was prepared to purchase a Lexus GX. Because I’m an out of state buyer, I requested point to never deal with anyone else from your dealership. I was prepared to purchase a Lexus GX. Because I’m an out of state buyer, I requested detailed pictures or video showing the condition of the car. Well, he sent a really poor and rushed video. He then called and asked what I planned on doing about the car. When I attempted to explain what issues I had with his video , he abruptly hung up! More

Had a pleasant experience. The service guy Chris was outstanding. Very knowledgable and helpful. Job was done as promised. The service guy Chris was outstanding. Very knowledgable and helpful. Job was done as promised. More

The service staff is very professional as well as helpful. Everything is always clearly explained. helpful. Everything is always clearly explained. More

Great service very knowledgeable, keep my car in good working order. Staff is very friendly. working order. Staff is very friendly. More

Third visit to this dealership for service, first two under a covered service agreement and were great. This one was terrible. A day and a half for only an oil change and tire rotation. They may be short under a covered service agreement and were great. This one was terrible. A day and a half for only an oil change and tire rotation. They may be short staffed (counters unstaffed,, people seemed sparse, though employees that were there seemed to be busy), and if so, that’s on management to not schedule appointments when there aren’t employees to actually complete the work in a timely manner. I’d rather have fewer appt choices and know that my appt will actually happen in a reasonable amount of time. Picking up my car was an exercise designed to test patience - why bother having me pay ahead of time online and state what time I”m coming to pick up my car if nothing would actually be ready and no one will be around to actually check me out and bring the car around… I’ll probably look for other options now that I don’t have a service agreement on my car to be honest. More