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BMW of Towson

Towson, MD

Overview
Reviews
Vehicles
4.7
899 Reviews
BMW of Towson is your go-to destination for all things BMW in the north Baltimore area, serving residents from Towson, Yorktown, Cockeysville, and Baltimore. Located in Towson at the corner of Kenilworth Dr and West Rd, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Towson has it all. Visit our website to learn more, and schedule a test drive today.
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700 Kenilworth Drive

Towson, MD

21204

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Showing 899 reviews

January 24, 2023

I had the worst experience ever. I will never return to BMW of Towson. The manager of the service was rude as well as my service advisor. I have been faithful to the BMW brand for More

by brennieb4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Edwards
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Jan 26, 2023 -

BMW of Towson responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (667) 930-2458 to discuss what we can do to help.

Jan 26, 2023 -

brennieb4 responded

You never cease to amaze me. The above phone number has no prompt for the GM or anyone in the administration office. This apology is not sincere. It’s for the reviewers. You have no plans of redeeming the horrible service I received. I never even received an invoice for the work done on my car. I was told by the cashier, that Derrick would email me the invoice. I have yet to receive it. I have no record of what was done to my car. BMW of Towson, is no longer the dealership I once knew. The entire experience was a total disaster.

January 21, 2023

I had an awesome experience with bmw of Towson. I want to say a big thank you to Christopher for the wonderful customer service he provided to me. More

by mosmith91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Jan 24, 2023 -

BMW of Towson responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 20, 2023

Jessica of BMW of Towson was excellent. Communication was great, and they fixed the problem very quickly. More

by wbrakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 23, 2023 -

BMW of Towson responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

January 20, 2023

It was my second time at BMW of Towson and first for service.Christopher Everit Service Advisor customer service was great from start to finish. I would recommend that everyone ask for CHRISTOPHER EVE More

by tonygoldring496
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher EVERIT.
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Jan 23, 2023 -

BMW of Towson responded

Hello Tony, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

January 20, 2023

I would recommend this dealership 5/5! I wanted to thank the team in helping me in purchasing my first car here in the US! Huge shoutout to the finance manager Jose Vielma, sales manage More

by mark128adrian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Vielma, Ricky Thompson, Chris Dixon
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Jan 23, 2023 -

BMW of Towson responded

Hello Mark, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of BMW of Towson and we hope to be of service again in the future.

January 20, 2023

I was very pleased with the professionalism and caring attitude displayed by everyone involved. I'd recommend this dealership to family and friends. More

by keith.a.jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Meyers
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Jan 20, 2023 -

keith.a.jordan responded

My experience with BMW of Towson was great!!! I would recommend this dealership to anyone. They made me feel like family.

January 19, 2023

The best customer service, very helpful, kind and professional. My favorite dealership ❤️ Chris has the best personality and was very resourceful. More

by Nicole P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 23, 2023 -

BMW of Towson responded

Hi Nicole, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 15, 2023

Quick easy and helpful! They fixed the problem in an appropriate time and even washed my car. More

by stuartstacy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 20, 2023 -

BMW of Towson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

January 14, 2023

Dealer Service Team, especially My Service Writer/Advisor, always accommodating, & efficient in handling my automotive service needs. Greg understands my priorites for good service. SSH More

by SHoyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Myers
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Jan 20, 2023 -

BMW of Towson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

January 13, 2023

Excellent service by Jonathan (Yoni) of the BMW of Towson service team. Positive, responsive, engaging and very meticulous in describing work needed/completed on my vehicle, Yoni is among the very best custo More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan (Yoni)
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Jan 17, 2023 -

BMW of Towson responded

Jd, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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