BMW of Towson

My pregnant wife and I went to check out a car at this location and the salesman treated us as if we were wasting his time for the 5 mins we were there. He barely held a conversation and didn't even ask u location and the salesman treated us as if we were wasting his time for the 5 mins we were there. He barely held a conversation and didn't even ask us any questions in what we were looking for or even what brings us there. After I pointed out a car to look at, he said he would be back and ended up helping another customer. Little did he know we had a check in hand from Navy Federal to buy a car same day. We wound up purchasing a car from Autonation Chevrolet, who provided us great service and accomendation as soon as we pulled up, even without an appointment. More

Do NOT take your car here for service! I have had nothing but bad experiences over the last 2 years. Last Dec, I took my wife’s car in for basic maintenance check, and they told me it needed new tires. I onl but bad experiences over the last 2 years. Last Dec, I took my wife’s car in for basic maintenance check, and they told me it needed new tires. I only had 10k miles on it! I took it to a tire shop, and they said the tires were in great shape, just needed to be rotated. The BMW Towson tried to charge me $1500 for new tires! Then today, I took the car in again for maintenance. My wife booked the appointment online two weeks ago, and this was the earliest date available. However, the “free maintenance program” expired yesterday, so they wanted to charge me $529 for an oil change and brake fluid. Really? You don’t allow me to book an appointment before the maintenance program expires, but then won’t honor it when you finally have an appointment available? Never mind, I will take it somewhere else that doesn’t try to rip off the customer. Oh, and don’t waste your time talking to the manager (Carl Brand). He couldn’t care less! More

Everything was good except that i was told the service to balance and rotate my tires would cost $99. When I received my bill, the charge was $109 and then there was a $15 charge for "miscellaneous supplies" balance and rotate my tires would cost $99. When I received my bill, the charge was $109 and then there was a $15 charge for "miscellaneous supplies". Total of $125 - that's 25%higher than I was told by service rep. More

Service visit was great and kept my day on schedule! Service rep Jessica was very good & video overview by the service tech an added feature which I liked Service rep Jessica was very good & video overview by the service tech an added feature which I liked More

My service experience with Derrick was timely, thorough and professional. Each need was stated and explained along with the cost and total. The video provided by the technician confirmed Derrick's explanat and professional. Each need was stated and explained along with the cost and total. The video provided by the technician confirmed Derrick's explanation and provided a visual look underneath the car, which was something that I found very helpful and enlightening. More

Towson BMW dealership is reliable, efficient and pleasant to work with. As a registered nurse, I need a reliable and efficient mechanic to work on my 10 y/o BMW. I bought my car from them and they are the on to work with. As a registered nurse, I need a reliable and efficient mechanic to work on my 10 y/o BMW. I bought my car from them and they are the only one to ever work on my car. My car looks and drives like new. This last service, I was pleasantly surprised to get a thank you for my service as a nurse and a discount off the service cost. I picked it up today washed and clean. More

Blake Brown was friendly, knowledgeable, and one of the best client advisors I have ever worked with. It was a pleasure to work with him. He is a definite asset on your sales team. The wait to meet with best client advisors I have ever worked with. It was a pleasure to work with him. He is a definite asset on your sales team. The wait to meet with the office manager to finalize the sale seemed lengthy. It would have been a more positive experience if the sale was finalized quicker. More