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BMW of Towson

Towson, MD

Overview
Reviews
Vehicles
4.7
964 Reviews
BMW of Towson is your go-to destination for all things BMW in the north Baltimore area, serving residents from Towson, Yorktown, Cockeysville, and Baltimore. Located in Towson at the corner of Kenilworth Dr and West Rd, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Towson has it all. Visit our website to learn more, and schedule a test drive today.
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700 Kenilworth Drive

Towson, MD

21204

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Showing 964 reviews

February 15, 2023

My brand new X1 has a couple of issues. Although my car was purchased elsewhere, I prefer to get service at the Towson BMW as it is closer to my home. Both the service manager and the servi More

by suegeorg
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Strickland, Greg Myers
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Feb 18, 2023 -

BMW of Towson responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 14, 2023

My service advisor was excellent. I do think the rate to diagnose the check engine light at $189 is OUTRAGEOUS. Most other places do it for free if you have the work done there. More

by Dan
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 18, 2023 -

BMW of Towson responded

Hi Dan, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (667) 930-2458 -- we hope to hear from you soon.

February 13, 2023

This dealership has a great crew. Very professional and knowledgeable. I would not consider taking my vehicle elsewhere. More

by dawsonk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Pressley
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Feb 17, 2023 -

BMW of Towson responded

Hi Dawsonk, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

February 13, 2023

Jessica was very polite and took care of all my service needs. She kept me informed step by step More

by Eric G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Presley
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Feb 17, 2023 -

BMW of Towson responded

Hi Eric, we're happy you found Jessica to be so supportive during your experience here at BMW of Towson. Drive safe, and we'll see you on the road.

February 10, 2023

Very expensive. Had to wait for my service rep to get there, it looked someone who was there could have helped?! Wanted someone to help remove gestures and wash car, More

by Msjjab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cashier
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Feb 12, 2023 -

BMW of Towson responded

Hi, we are deeply disappointed by your experience at BMW of Towson. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (667) 930-2458 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

February 09, 2023

BMW Towson is the best BMW service center that I visit for my car since 2007! More

by mselass6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick
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Feb 12, 2023 -

BMW of Towson responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 08, 2023

Each experience has been positive. Agents have gone above and beyond to make me feel comfortable and understand what my car needs. I have been pleased. More

by Aps
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jon
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Feb 11, 2023 -

BMW of Towson responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 08, 2023

The service department is excellent; and my car was returned in "like new" condition. I was kept informed at each step and the parts department had a unique part in less than one day. More

by ckjcarle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 11, 2023 -

BMW of Towson responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 07, 2023

Always professional and courteous! Love the video presentation given by the technicians that points out the service being performed and any recommendations. The amenity of a vehicle More

by Gluve1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Report | Print
Feb 10, 2023 -

BMW of Towson responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 04, 2023

quick service for my oil and spark plug change. dealership always informs me when I am due for maintenance. Greg was very helpful and courteous. More

by jmax0119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Myers
Report | Print
Feb 08, 2023 -

BMW of Towson responded

Hello, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.

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