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BMW of Towson

Towson, MD

Overview
Reviews
Vehicles
4.7
899 Reviews
BMW of Towson is your go-to destination for all things BMW in the north Baltimore area, serving residents from Towson, Yorktown, Cockeysville, and Baltimore. Located in Towson at the corner of Kenilworth Dr and West Rd, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Towson has it all. Visit our website to learn more, and schedule a test drive today.
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700 Kenilworth Drive

Towson, MD

21204

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Showing 899 reviews

May 05, 2021

Our service advisor was friendly, prompt and informative. He answered all my f our questions and kept up posted on the status of our repairs. More

by Brigit
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Myers
Report | Print
May 07, 2021 -

BMW of Towson responded

Hi Brigit, Thank you for sharing your feedback. We're glad you had a good experience servicing your BMW with Greg.

April 29, 2021

Towson BMW is great they take very good care of my cars and always give mea heads up she something is getting close to seeing service More

by Brucemead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Strickland, Greg Myers
Report | Print
Apr 30, 2021 -

BMW of Towson responded

Thank you for your trust in our service department! We're glad we could exceed your expectations. Thank you for your feedback and choosing BMW of Towson for your service needs,

April 06, 2021

Good clean and friendly facility the cost was high and not fully explained were prompt in getting loaner car overall happy with service and technican More

by pat.vaughan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
Report | Print
Apr 13, 2021 -

BMW of Towson responded

Hello Pat, Thank you for sharing your feedback. We apologize if there was any miscommunication regarding pricing. Please rest assured that our pricing is very competitive compared to other dealerships in our market. We look forward to servicing your BMW in the future.

April 03, 2021

Tyler was exceptional.. First BMW I have purchased but I have been buying cars for 50 years and this was one of the BEST and SMOOTHEST experiences I ever had. Tyler went the extra mile from first contact More

by traynz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline Wells, Tyler Lanham
Report | Print
Apr 13, 2021 -

BMW of Towson responded

We truly enjoyed reading your review! Thank you so much for sharing your experience with the DealerRater community. It's our goal to make the buying process easy and enjoyable - we're glad we succeeded! Thank you for choosing BMW of Towson and welcome to our family!

March 06, 2021

Owen Duffy is the bomb! I have purchased 9 cars in the last 20 years from this dealership and only deal with Owen. He always know how to get you your deal. More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Owen Duffy, Tanya Adcock
Report | Print
Mar 12, 2021 -

BMW of Towson responded

Hi Tim! We really enjoyed reading your review - we couldn't agree more about Owen! Thank you for sharing your feedback and for your continued trust in Owen and our BMW of Towson team!

March 02, 2021

I have a 2005xi wagon serviced by Towson BMW. The people are always helpful and friendly treating me and my car great. And they’ve added a new video feature showing what they did. More

by Kenny V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Savoy
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Mar 12, 2021 -

BMW of Towson responded

Hi Kenny! We're glad you were pleased with the high level of service you received from Terrence. We're so glad you enjoyed the video feature! Thanks for choosing BMW of Towson!

February 24, 2021

Excellent service from start to finish. Greg Meyers was a pleasure to work with. Towson BMW does a great job and I especially like the video! More

by SHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Myers
Report | Print
Mar 12, 2021 -

BMW of Towson responded

Hello SHL, Thank you for sharing your feedback! We're glad you've been pleased with all of our amenities! Thank you for choosing BMW of Towson for your service needs!

February 15, 2021

Found the car online, test drove, negotiated price, Picked the car up - all pretty seamless. Tyler was very easy to work with and made it a positive buying experience More

by Wetterskogk
Recommend Dealer
Yes
Employees Worked With
Tyler Lanham
Report | Print
Feb 22, 2021 -

BMW of Towson responded

Thank you so much for taking the time to review your purchase experience with Tyler. Your overall experience is our #1 goal. Thank you for choosing BMW of Towson.

February 13, 2021

Terrific experience. Tyler was great. He was knowledgeable and very responsive. He advocated a great trade-in value and discount on the extended warranty. Entire process was smooth from start to More

by A Gormley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline Wells, Tyler Lanham
Report | Print
Feb 22, 2021 -

BMW of Towson responded

Hello A Gormley, Thank you for your recommendation! We truly appreciate your kind words. Thank you for choosing BMW of Towson for your BMW needs!

February 13, 2021

3 HOURS waiting time for Oil change ( with appointment in advance). NO COMMENT!!!No communication and updates on service progress. ( only text with 23 seconds video for car inspection- the quickest inspectio More

by BMW customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Employees don’t create rules and policies
Report | Print
Feb 22, 2021 -

BMW of Towson responded

Hello, we are so sorry to read your feedback. We're not exactly sure what happened during your visit and we apologize for any miscommunication. If you'd like to discuss your visit in further detail, please contact our service manager, Richard Strickland at richard.strickland@bmwtowson.com. Thank you.

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