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BMW of Towson
Towson, MD
909 Reviews
BMW of Towson is your go-to destination for all things BMW in the north Baltimore area, serving residents from Towson, Yorktown, Cockeysville, and Baltimore. Located in Towson at the corner of Kenilworth Dr and West Rd, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Towson has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 909 reviews
July 21, 2020
Quality, detailed work, friendly competent personnel. Took a little longer than expected but that’s the only minor issue. Would come here again in the future. Took a little longer than expected but that’s the only minor issue. Would come here again in the future. More
by G L.
Employees Worked With
Greg Myers
July 21, 2020
Omg! The service is excellent! My service advisor (Derrick Edwards), technician, drivers, and workers at BMW are amazing. I haven’t been to the dealership since COVID-19 and they have a new feature ( (Derrick Edwards), technician, drivers, and workers at BMW are amazing. I haven’t been to the dealership since COVID-19 and they have a new feature (a video tour or your car with the technician). This is similar to going to the doctor for a checkup. It is such a nice touch. I can’t say anymore except this, if you want your car fixed right- take it to BMW of Towson! My baby is well taken care of there!!! More
by Michal
Employees Worked With
Derrick Edwards
July 10, 2020
This was probably my 5th visit to this dealership. I was helped by Steven Herold. He addressed all my issues and provided excellent customer service which tbh I haven't experienced working with any other ad helped by Steven Herold. He addressed all my issues and provided excellent customer service which tbh I haven't experienced working with any other advisor at their service center. More
by Ash
Employees Worked With
Steven Herold
July 09, 2020
Great experience We went in to trade in our 2011 BMW, we had some idea of what we wanted, we were shown the cars that we wanted to see, and Tyler was able to pull up i We went in to trade in our 2011 BMW, we had some idea of what we wanted, we were shown the cars that we wanted to see, and Tyler was able to pull up info for other cars with similar specs for better pricing for us. We eventually settled on the car he showed us, which he had to go out of his way to pick up in Bel Air. We have been driving our car for about a month, and we love it. Thanks More
by Andy
Employees Worked With
Bo Brand, Tyler Lanham
July 03, 2020
I had a great experience working with Bryon. He was responsive and fast. We were looking to get out of a trade and he researched the best available option to meet my needs. responsive and fast. We were looking to get out of a trade and he researched the best available option to meet my needs. More
by moniaudiA5
Employees Worked With
Bryon Stack
June 27, 2020
The service technicians seem to have little or no interest or experience in servicing the vehicle. I have had several situations that had to be taken to different dealers. To accomplish even simple t interest or experience in servicing the vehicle. I have had several situations that had to be taken to different dealers. To accomplish even simple tasks. In general this is the worst BMW dealership I have ever had to deal with. My service writer was the ONLY positive experience. More
by bp1970
Employees Worked With
Derrick Edwards
June 23, 2020
I would like to say thanks to Mr Bryon Stack Sr. For the outstanding support he provided to me during my purchase of my new 2020 BMW 530i xDrive Sedan. You were very kind and respective and very knowledgea outstanding support he provided to me during my purchase of my new 2020 BMW 530i xDrive Sedan. You were very kind and respective and very knowledgeable about your job. Keep up the Outstanding work. Bobby Lee Harris Thanks Again!! More
by Harris
Employees Worked With
Bryon Stack
June 19, 2020
Dropping car off was great! But it went downhill quick! Overcharged on parts and labor, bullied by everyone up to and including top management to pay even more after they missed a repair. Then told after i Overcharged on parts and labor, bullied by everyone up to and including top management to pay even more after they missed a repair. Then told after it all I’m not welcome there , wonder if someone of different color would have been treated the same and told that. I don’t believe so More
by Kecha1
Employees Worked With
Marc and Allison cohen, Louis Cohen, Bo Brand, Richard Strickland, Terrence Savoy
June 05, 2020
I walked in 1 hour before closing time (sorry!!) on a holiday (Memorial Day). The easiest, most pleasant car buying experience I’ve ever had!.. thanks to Bryon and the lady in the finance office (sorry f holiday (Memorial Day). The easiest, most pleasant car buying experience I’ve ever had!.. thanks to Bryon and the lady in the finance office (sorry forgot name). Got a great deal on a great car in record time!!! More
by Buncebl
Employees Worked With
Jacqueline Wells, Bryon Stack
June 03, 2020
Tyler at BMW Towson Tyler made this process incredibly simple. I'm young in terms of BMW owners, and Tyler never made me feel as if I didn't belong on the sales floor. Tyler made this process incredibly simple. I'm young in terms of BMW owners, and Tyler never made me feel as if I didn't belong on the sales floor. He was not pushy, answered every question I had respectfully, and made the entire buying process simple and comforting. If you're in the market for a new or CPO Beamer, call BMW of Towson! More
by BF
Employees Worked With
Tyler Lanham
