BMW of Towson

On Tuesday night while driving home my low tire pressure light came on. The next morning the tired appeared low. I decided I would take some place to have air put in it. As I drove the tired was making a fu light came on. The next morning the tired appeared low. I decided I would take some place to have air put in it. As I drove the tired was making a funny sound like I was getting a flat. I called Towson BMW for an appointment to have the tire checked. It was discovered that the tired had a nail in it. Tom Wolf was my service rep. He handled my situation including having the tire replacement which was under warranty since I had just purchased the 4 tires in October 2019. Because the tire had to be ordered a loaner was offered to me. Tom is very professional as a service rep and was very courteous to me and my needs at the time. My service was completed as promised. My overall rating for service, courtesy, time, and professionalism is 10. Thank You More

I've been a service customer for over 2 years. Fake, and rude customer service personnel. I'm tired of the run around and story telling. I am switching to Catonsville for my service and future servic and rude customer service personnel. I'm tired of the run around and story telling. I am switching to Catonsville for my service and future service needs. More

Everyone at the dealership was very couryand knowledgable. My sales person, Owen Duffy was kind and informative and got me a fair price. Owen got us one the road in a timrky manner knowledgable. My sales person, Owen Duffy was kind and informative and got me a fair price. Owen got us one the road in a timrky manner More

Bryon was fantastic- responsive but not pushy. Had a great experience at BMW of Towson. Would recommend to anyone whether leasing or buying a car. great experience at BMW of Towson. Would recommend to anyone whether leasing or buying a car. More

Wonderful experience at bmw towson. Alex Goff was Knowledgeable and very accommodating. Would highly recommend. Sincerely appreciate the extra effort and time he spent with us. Knowledgeable and very accommodating. Would highly recommend. Sincerely appreciate the extra effort and time he spent with us. More

Great Customer Service and Pleasure Working With!!!!!! We had contacted Tyler at Towson BMW regarding getting a new car. We were looking at the X7 and had a trade in on our end we wanted to get rid of as We had contacted Tyler at Towson BMW regarding getting a new car. We were looking at the X7 and had a trade in on our end we wanted to get rid of as well. Tyler was able to do all the paperwork remotely so that we could come test drive and sign papers without any hassle. It was a very smooth process and we never felt pressured or mislead during any step of the process. We even go a discount on our payment as the rate was lower than expected so we ended up saving about $100 per month as well! It was a pleasure working with Tyler and I would highly recommend using him to anyone else looking for a car. More

Fast, Thorough and Easy Tyler made he process very easy and his knowledge of the car I purchased helped seal the deal for me. It was a pleasure doing busy with him. Tyler made he process very easy and his knowledge of the car I purchased helped seal the deal for me. It was a pleasure doing busy with him. More

Bryon did a nice job pulling all the strings to make this deal work. Fairly easy process and I love the car. Thanks for the help. deal work. Fairly easy process and I love the car. Thanks for the help. More

Bryon is the perfect salesman. He went far and beyond to make sure I purchased the car I wanted. He was the only salesperson that found me my specific car and was able to tell me how to use the systems in t make sure I purchased the car I wanted. He was the only salesperson that found me my specific car and was able to tell me how to use the systems in the car. Thanks B More

Excellent professional service and attention to customer’s questions and needs. Prompt performance in a clean, well-run facility that is welcoming and convenient for customers. customer’s questions and needs. Prompt performance in a clean, well-run facility that is welcoming and convenient for customers. More